Forrester

For Infrastructure & Operations Professionals

Report:Trends: The Diversification Of End User Experience Monitoring

Expand End User Monitoring For A More Proactive I&O

Understanding the performance of a business service starts with monitoring at the end user level, a trend that software-as-a-service (SaaS) and other forms of cloud computing are reinforcing. But...

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For Infrastructure & Operations Professionals

Blog:Shining The Harsh Light On Cloud Washing

For years I have been railing about cloud washing -- the efforts by vendors and, more recently, enterprise I&O professionals to give a cloud computing name to their business-as-usual IT services and...

For Infrastructure & Operations Professionals

Blog:Speech Analytics Does Not Replace Quality Monitoring

I have been getting several inquiries asking if speech analytics is a replacement for quality monitoring software in contact centers. Speech analytics is a valuable tool for monitoring your...

For Infrastructure & Operations Professionals

Blog:Good Tidings We Bring….As The Customer Is King

As well as an adaptation of a festive song this could be one of the guiding jingles for ServiceNow. This week I have been attending, along with my colleague Stephen Mann, the...

For Infrastructure & Operations Professionals

Blog:What Next For ITIL?

With the updated version of ITIL imminent (the 29 July 2011), I participated in a BrightTalk webinar on “what next for ITIL.” My views on this are very clear, that we need to...

For Infrastructure & Operations Professionals

Blog:How Not To Deal With IT Service Failure

I need to make this brief; the failure of the lump of plastic that used to be my BlackBerry has made me very time-poor today … It has been an interesting year for RIM and for the BlackBerry....

For Infrastructure & Operations Professionals

Report:The Rise Of Wannabe And Maverick Mobile Workers

An Empowered Report: How Vendors Will Meet The Requirements Of Emerging Segments Of Mobile Workers

Enterprise mobility momentum continues to grow, evidenced by increased corporate support for a broad array of smartphones; expanding support of mobile applications for employees, customers, partners,...

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Discussion:TechRadar™ For I&O Professionals: IT Service Continuity Management Technologies, Q2 2011

This article has taken a very broad, conflicting subject and developed a nice framework and explain the various tool categories beautifully!Incredible job! This should be a showcase document!

For Infrastructure & Operations Professionals

Blog:Market Shares And Forecasts – Who Cares?

A recent RFP for consulting services regarding strategic platforms for SAP from a major European company which included, among other things, a request for historical and forecast data for all the...

For Infrastructure & Operations Professionals

Blog:How Do You Value IT Service Management Tool Verification Or Certification Schemes?

In response to a number of Forrester client inquiries and as part of the #Back2ITSM activities, before Christmas I polled a number of IT service management tool vendors about their views on IT...

For Infrastructure & Operations Professionals

Report:Elevate Your Business Technology Resiliency Program With An In-Depth Strategic Plan

Strategic Plan: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their business technology (BT) resiliency strategic plan. A well-documented strategic plan is...

• Downloads: 108

For Infrastructure & Operations Professionals

Blog:Efficiency Requires A Different Way Of Managing Your Storage Environment

This past week, EMC had a record-breaking event in NYC, where they announced a number of new products and features. The announcements focused mainly around VNX and VNXe, as well as Symmetrix....

For Infrastructure & Operations Professionals

Report:Market Overview: Capacity Management And Planning Tools In 2013

Reap The Agility And Financial Benefits From Emerging Infrastructure

The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and...

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For Infrastructure & Operations Professionals

Playbook:The Business Technology Resiliency Playbook

Build The Always-On, Always-Available Extended Enterprise

In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

For Infrastructure & Operations Professionals

Tool:Smartphone Security Is A Key Concern

For Infrastructure & Operations Professionals

Blog:ServiceNow Knowledge11: ITSM And Social Learning For Us All

Just a quickie blog as the ServiceNow Knowledge11 European annual user conference draws to a close in Frankfurt. It’s been a whirlwind three days so far and I still have a couple more sessions...

For Infrastructure & Operations Professionals

Blog:SUSEcon2012 — SUSE’s Coming Out Party

Every culture has its coming of age rituals — Confirmation, Bar Mitzvah, being hunted by tribal elders, surviving in the wilderness, driving at high speed while texting — all of which...

Discussion:ITIL Version 3 Adoption Not Yet Taking The World By Storm

This is an interesting snapshot of the current ITIL v3 adoption rates and highlights the reasons why (or why not) to adopt/evaluate ITIL v3. However, if the survery participants had been more evenly...

For Infrastructure & Operations Professionals

Report:M2M Connectivity Helps Telcos Offset Declining Traditional Services

But They Are Poorly Positioned For The Larger Value-Added Service Opportunity

Telcos face increasing pressure on traditional voice revenues and seek new revenues from services leveraging existing assets. Machine-to-machine (M2M) technologies, including radio frequency...

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For Infrastructure & Operations Professionals

Blog:Part 2: Three FUD Statements I&O Managers Use Not To Implement Standards-Based Networking

Carrying on from my thoughts in Part 1:  It’s time to start deploying purely standards-based infrastructure outside the data center; data center protocols are just starting to be created...

Discussion:TechRadar

Discussion:The State Of IT Service Management In 2011

Helpful reference which I will likely reuse.

For Infrastructure & Operations Professionals

Client Inquiry:System Operations Post-Implementation Review

What, if anything, should be reviewed, analyzed, and evaluated as part of the post-implementation review (PIR) for system operations? What operational items should be reviewed and analyzed as part of...

For Infrastructure & Operations Professionals

Blog:CenturyLink-Savvis: Is The Rush To Cloud 1 + 1 = More Than 2 For Enterprise I&O?

Hot on the heels of Verizon’s acquisition of Terremark comes today’s $3.2 billion purchase of Savvis by CenturyLink, signaling that the rush to be an enterprise cloud leader is on. It...

Discussion:Hosting in Hong Kong versus mainland China ?

We are thinking of moving our brand  website from mainland China to Hong Kong to make it part of the global platform  / save money.  Do you have a view as to whether this will significantly impact ...