Forrester

For Enterprise Architecture Professionals

Client Inquiry:SharePoint Search In The Internet Space

What are the pitfalls surrounding SharePoint Search in the Internet space, especially in regard to Office 365?

For Enterprise Architecture Professionals

Report:Market Overview: Enterprise Search

Google, Microsoft, And Autonomy Face Credible Competitors

Forrester evaluated 12 enterprise search vendors that vary widely in their brand awareness, cost, and ease of use. Google, Autonomy, and Microsoft are the most well-known names; they own a large...

• Downloads: 1448

For Enterprise Architecture Professionals

Report:Enterprise Search: Six Key Trends To Watch

First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

• Downloads: 1055

For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 674

For Enterprise Architecture Professionals

Blog:What Is Autonomy, Without Its Marketing?

Yesterday, HP agreed to buy UK software firm Autonomy Corp. for $10 billion to move into the enterprise information management (EIM) software business. HP wants to add IP to its portfolio, build...

For Enterprise Architecture Professionals

Report:How To Measure Search Success: Goals First, Then Metrics

Content and collaboration professionals struggle to measure the success of search functionality on publicly facing websites and intranets. They mine through diverse data to answer questions like:...

• Downloads: 491

For Enterprise Architecture Professionals

Report:Got Content? You Need Information Architects

The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

• Downloads: 971

For Enterprise Architecture Professionals

Tool:Improved Customer Self-Service Is The Primary Business Objective For Site Search

For Enterprise Architecture Professionals

Blog:Text Analytics: A Key Trend To Watch Over The Next Three Years

My colleague Gene Leganza, who serves Enterprise Architecture Professionals, compiled the top 15 technology trends EA should watch over the next three years. He highlights technologies that are...

For Enterprise Architecture Professionals

Report:Job Description For The Content-Oriented Information Architect

As organizations formalize their information architecture (IA) practices, Forrester expects the mission of IA to crystallize. Put simply, the value of IA is that it enables the delivery of the right...

• Downloads: 526

For Enterprise Architecture Professionals

Client Inquiry:Using Analytics For Profile Information Generation

What are people using for analysis of profile information generation? Specifically, what systems support natural language use techniques for developing profile information about individuals or...

For Enterprise Architecture Professionals

Blog:Semantic Technology In The Enterprise

Remember The Jetsons? The flying cars and the automated kitchen and the food pills? Sometimes modern life can feel like that futuristic utopia. We've got robots in the...

For Enterprise Architecture Professionals

Report:Tapping The Power Of Search-Based Applications

To give your search program momentum, you must show how an investment in search technology helps the organization's bottom line. One-size-fits-all enterprise search deployments are often too diffuse...

• Downloads: 487

For Enterprise Architecture Professionals

Report:Site Search Evolves From Technical Feature To Customer Touchpoint

Results From Forrester's Q1 2011 Site Search Online Survey

Search on many corporate websites is an understaffed, IT-funded afterthought. But watch for the status quo to change. Two-thirds of the decision-makers Forrester surveyed will expand website search...

• Downloads: 446

For Content & Collaboration Professionals

Client Inquiry:What Companies Are The Natural Language Processing Players?

What companies are the players in natural language processing (NLP) that enhance search on websites? How do they differ from open source equivalents? Do they have APIs that allow integration with...

For Enterprise Architecture Professionals

Tool:C&C Professionals Have High Earning Potential

For Enterprise Architecture Professionals

Blog:Driving Business Excellence With Formal, Global Networks

Perhaps no one understands better than Dan Ranta, Director of Knowledge Sharing at ConocoPhillips, that the challenge of sharing knowledge is very real — while the potential payoff can be...

For Enterprise Architecture Professionals

Blog:With Endeca, In Effect Oracle Gets Two Technologies For The Price Of One

In 2007 Larry Elison said: "We think the paradigm for doing business, how people do their daily jobs is changing and is moving to a search paradigm.” For years Oracle has worked on weaving...

For Content & Collaboration Professionals

Client Inquiry:What Service Offerings And Synergies Exist Between Enterprise Search And BI Tools?Tools

How do enterprise search and business intelligence (BI) tools complement each other, and what are the use cases for these? What products cover the areas of enterprise search, semantic tools,...

For Enterprise Architecture Professionals

Client Inquiry:The Relationship Between Text Analytics And CSR Data Entry

I'd like to know more about how text analytics works in the context of "reading" CSR rep typed-in comments when customers call in with issues. How does text analytics fit into a data strategy?

For Enterprise Architecture Professionals

Report:SharePoint Partners Can Plug Taxonomy Gaps

Microsoft Office SharePoint Server 2007 (MOSS 2007) has lousy metadata capabilities. If tagging content and managing taxonomies in MOSS 2007 are important to you— and they should be —...

• Downloads: 515

For Enterprise Architecture Professionals

Report:Take Control Of Your Content

How To Identify Nonessential Clutter To Safeguard And Make The Most Of The Content That Matters

There's probably a lot of junk digital content in your enterprise that no one feels ready or authorized to delete. Redundant and unnecessary information sloshes around in content management systems...

• Downloads: 606

For Enterprise Architecture Professionals

Tool:The Majority Of Survey Respondents Report Moderate Success With Site Search

For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

• Downloads: 336
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For Enterprise Architecture Professionals

Report:Coming Soon: The Need To Search Video In The Enterprise

Video is not a fringe format anymore. Increasingly, information workers consume video in the workplace for training purposes, technical help, and real-time communication with colleagues and...

• Downloads: 490