Forrester

For Enterprise Architecture Professionals

Blog:BPM Research - How Do You Identify The Operational Processes

In the early part of next quarter, I am entering a research phase on a topic I have alluded to many times: techniques for Process Architecture. One of the key problems that BPM initiatives suffer...

For CIO Professionals

Report:Business Process Initiatives Focus On Customer Experience And Cost Reduction

These data charts are based on the Q2 2011 Global Forrester/IQPC Business Process Maturity Online Survey.

• Downloads: 37

For Enterprise Architecture Professionals

Blog:Getting The Mix Right

Many business people still struggle to see the role of business processes in building better performance (i.e., business results). So I thought I would share this little hook that I developed within...

For Enterprise Architecture Professionals

Blog:Amazon's New Simple Workflow Service

Yesterday, Amazon launched an adjunct to its successful Amazon Web Service (AWS) elastic cloud offering. While we don’t normally comment on every product release, this one is significant...

For Enterprise Architecture Professionals

Report:Business Architecture 2020 — Extending Beyond Organizational Boundaries

Future Look: The Business Architecture Playbook

The rise of business architecture (BA) initiatives has resulted in a rapidly maturing business architecture body of knowledge. Today, business architecture practices focus within the boundaries of a...

• Downloads: 188

For Enterprise Architecture Professionals

Tool:The Discipline Of BPM Implies Developing A Framework Of Methods

For Enterprise Architecture Professionals

Report:How To Develop The Business Case For BPM Projects And BPM Programs

Developing a BPM business case differs from a traditional IT project because of the continuous improvement approach that BPM introduces. As such, the business case must be developed and enhanced in...

• Downloads: 801

For Enterprise Architecture Professionals

Report:How To Start A BPM Program And Engage The Business

As with any major organizational change program, gaining BPM traction in the business relies on engagement. This includes ensuring executive support for the BPM initiative. Selecting the right...

• Downloads: 534

For Application Development & Delivery Professionals

Report:Reflections From A BPM Thought Leader: Alan Trefler, Pegasystems

Earlier this year, Forrester launched a series of discussions with business process management (BPM) thought leaders that have made a significant contribution to the discipline — whether by...

• Downloads: 288

For Enterprise Architecture Professionals

Blog:Understanding Roles And Responsibilities In BPM

Having just finished the dynamic case management Forrester Wave™ — it will probably appear in mid-January — I was struck by the variation in the approaches between the...

For Enterprise Architecture Professionals

Report:Vendor Snapshot: Be Informed

Semantic Services Enable Better Dynamic Case Management

Netherlands-based Be Informed has developed something truly new in the business process management suites (BPMS) marketplace. At the heart of its dynamic case management (DCM) offering lies a...

• Downloads: 212

For Enterprise Architecture Professionals

Blog:Band-Aids Or Wellness Program - Which One Will Help You Survive?

While you no doubt answered wellness, the reality is that when you look at the typical change programs in a major corporation today, Band-Aids are far more common. But that's hardly surprising...

For Enterprise Architecture Professionals

Tool:Assess Each Process Area, Tabulating The CSFs, Maturity, And Complexity

For Enterprise Architecture Professionals

Blog:A BPM Prediction For 2012: Connecting The Dots

Reading the recent Harvard Business Review article from Tom Davenport et al., it occurred to me that next best offer (NBO) is actually a subset of what my colleague Jim Kobielus calls “next...

For Enterprise Architecture Professionals

Report:Identify How BPM Can Improve Your Organization

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...

• Downloads: 746

For Enterprise Architecture Professionals

Report:Reflections From A BPM Thought Leader: Phil Gilbert, IBM

Forrester Research is launching a limited number of discussions with business process management (BPM) thought leaders; this is the first of the series. Given that BPM suites (BPMSes) verge on a...

• Downloads: 271

For Enterprise Architecture Professionals

Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

Policy And Procedures: The Business Process Management Playbook

This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's solution for BPM excellence. It is designed to...

• Downloads: 376

For Enterprise Architecture Professionals

Blog:Why All The Apprentices Should Be Fired

Watching a recent episode of The Apprentice, I was struck by how completely disorganized they all were. I realized that it didn’t matter who the PM was on the “team”; they all...

For Enterprise Architecture Professionals

Blog:What Does Your Organizational Weave Look Like?

Firms are often challenged to undertake transformation at a grand scale — to sustain and scale BPM programs across the organization. All firms are at subtly different levels of maturity,...

For Enterprise Architecture Professionals

Report:How To Identify A Suitable BPM Project

Choosing the initial project carefully consistently ranks as one of the key factors dictating long-term BPM program success. The key issue is not so much a question of finding a compelling business...

• Downloads: 404

For Enterprise Architecture Professionals

Report:The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 2

Business process pros need to engage their business colleagues throughout business process management (BPM) projects; flow diagrams alone are not good enough. By understanding and adopting the...

• Downloads: 565

For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 673
• Comments: 1
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For Enterprise Architecture Professionals

Report:Forrester's Business Capability Portfolio Assessment: Tool

Even experienced executives have difficulty in deciding on the right mix of strategic investments. Business architecture leaders can assist executives in making the right decisions through the use of...

• Downloads: 13

For Enterprise Architecture Professionals

Blog:BPM Research Series

For most of the past year or so, I have been working on a set of research docs in parallel to my inquiry and consulting work at Forrester. And the results are finally becoming available on the...

For Enterprise Architecture Professionals

Blog:Groupthink And The Problems Of Silos

I think we would all agree that BPM and business architecture set out to overcome the issues associated with silos. And I think we would also agree that the problems associated with silos derive from...