About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
Use Processes, Not Features And Functions, To Identify The Best Solution
Based on best and next practices for off-the-shelf banking platform selection and Forrester's generic banking business processes, Forrester has identified an approach that accelerates banking...
Small Banks Are Cloud Providers' Primary Target Market In The Banking Space
The cloud has become a key topic for many firms in many industries, including banking. In the future, banks should leverage the potential of public and community cloud solutions if they want to...
The Business Impact Of Customer Experience
Business process professionals supporting customer-facing processes are often challenged to make the business case to their executive leaders that investing to improve the customer experience is a...

Global Banking Platform Deals 2012 — Regions
The Q3 2012 Global Financial Services Architecture Online Survey Continues To Show A Focus On Transformation
Today's financial services firms often find that their application landscape is no longer able to cope with their most urgent business drivers. Forrester's Q3 2012 Global Financial Services...
How A European Bank Deployed BPM Governance To Support The Renewal Of Its Core Banking System
Business executives at a European universal bank learned valuable lessons from its experiences implementing both good and bad operational governance during the renewal of its core banking processes...
There Are Many Reasons For Failure, But Technology Is The Least Significant
Application development and delivery teams know that they need to manage nearly unmanageable complexity when it comes to designing, selecting, and delivering a new banking platform to transform a...
Some Banking Platform Vendors Mastered The 2009 Storm Smoothly
Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Considering participants of both the 2009 and 2010 surveys, deal volume of the top 10 vendors increased by...
Welcome To The Era Of Agile Commerce
Traditional ways of describing multichannel commerce no longer work, because customers don't interact with companies from a channel perspective. Customers now use a rapidly evolving set of devices as...
Global Banking Platform Deals 2012 — Functionality
Forrester surveyed 29 vendors of globally deployed banking platforms about their 2012 deals and analyzed the results, looking for patterns in the functionality that these vendors sold. Regional...
Tata Consultancy Services, Infosys Technologies, And Temenos Lead, With SAP, Oracle, FIS, and Polaris Software Lab Pursuing Fast
Forrester evaluated world-leading banking platform products across 80 criteria and found that Infosys Technologies, Tata Consultancy Services (TCS), and Temenos are in the Leader category. Infosys...
A Cold Breeze And Only One Hot Region Characterize The 2009 Market
Forrester surveyed 17 vendors of globally deployed banking platforms on their 2009 deals. The regional analysis shows that Asia Pacific has been the single highly active region. Most of the remaining...
A Tool For Initial Steps Toward Selection Of A Transformation Service Firm
Forrester surveyed six global transformation service firms with focused offerings in the off-the-shelf banking platform space. Their transformation service offerings are broad and rich, covering many...
Global Banking Platform Deals 2012 — Regions
Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. Our analysis of these deals by region reveals that growth ranged widely — from slight shrinkage to...
Design And Select Banking Platforms Based On Forward-Looking Target State Requirements
Forrester defined 14 requirements for the banking platform of the future — based on an updated view of banking IT in 2023 and Forrester's next-generation banking platform requirements. In...
Some Like It Hot
Forrester surveyed 23 vendors of globally deployed banking platforms on their 2010 deals. Four regions — Africa, Asia Pacific, Europe, and North America — saw average to very strong...
TCS, Infosys, Sopra Banking Software, And Temenos Lead, With SAP, FIS, And Polaris FT Pursuing
In Forrester's 62-criteria evaluation of global banking platform vendors, we identified the eight most significant software providers — FIS, Infosys, Oracle, Polaris Financial Technology...
Market Heat Returns After A Prolonged Cooldown
Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. The results indicate a growing market: We counted nearly 20% more deals in 2012 than in 2011 among firms that...

Being A Systems Integrator Is No Longer Enough
Many banks struggle to find the right systems integrator (SI) or service partner to support their banking platform transformation initiative. Forrester talked with six vendors providing...

2011 Saw Changes To Functional Demand But Not To How Functionality Gets Delivered
Forrester surveyed 25 vendors of globally deployed banking platforms on their 2011 deals and analyzed the results to find patterns in the functionality sold. Our analysis shows that the key...

What are the characteristics of a middle office with regard to a bank? Essentially, we're looking for an industry best practice of defining a middle office.