About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
Landscape: The Business Technology Resiliency Playbook
This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

Dear Community:One of the things that's very clear in our work with clients is that very few I&O professionals and leaders have a clear picture of what the legal implications are for employees...
We're working on a research report on BC/DR lessons learned from Hurricane Sandy and we want to hear your stories: what went well? What would you do differently next time? How are you...

I've been tackling an interesting challenge recently: how to define a mature business technology resiliency (aka disaster recovery) program. It's something I've been...
Technology Vendors for IT Focus on IT Spend Forrester's technology vendor clients prefer data over analysis, whereas our IT clients prefer analysis. The vendors are gracious and will sit through...
The Future Of Service Monitoring And Management
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

Organizations Across The Region Will Invest In Five Key Areas As Workforce Demand For Mobility Continues To Rise
This report gives enterprise mobility vendors guidance on how to identify business opportunities in Asia Pacific (AP) in 2013, providing insights into end user companies' telecom and mobility...
BI is used to build, report and analyze business performance metrics and indicators. What about measuring the performance of BI itself? How do you know if you have a well performing, highly used BI...
So VMware is not afraid of the public cloud after all. With the announcement of a forthcoming (later in 2013) VMware vCloud Hybrid Service, the virtualization leader reboots its cloud message for the...
Great article - would love you to expand more on line "Eucalyptus, the first open source IaaS cloud effort, has substantially more implementations but has lost much of its momentum over the past year"
Across Asia Pacific (AP), expanding mobility support for employees, customers, and/or business partners will be the top strategic telecom priority for enterprises in 2013, surpassing other telecom...
My colleague David Johnson wrote a good blog earlier in the week on ‘Your Best Chance for Long-Term Employability as an I&O Professional’in which he discussed the key areas that I&O...
How Cloud Storage Gateways Can Facilitate Storage Across The WAN
Cloud storage options abound these days, and enterprise infrastructure and operations professionals are eager to take advantage of expected cost and flexibility benefits. But for most data-intensive...
Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities...
It’s not often that I get to write about breaking news in the IT service management (ITSM) world but this definitely is it (I think the last time was this). Well I say “breaking...
Results from Forrester's Q2 2012 Forrsights Workforce Employee Survey show that more than two-thirds of North American and European information workers who use a computer for work an hour...
My organization is working on plans and procedures for Bring Your Own Device (BYOD). We are interested in what companies have in place when dealing with outside devices like PDAs,smartphones and...
In the original ‘Jurassic Park’ movie (which will be 20 years old this June), the young girl Lex Murphy (played by Ariana Richards) asks Dr. Alan Grant (played by Sam Neill) what happened...
VMware pulled back the curtain on its vCloud Hybrid Service today. The concept of a hybrid cloud isn't new, but there are as many definitions of it as there are for cloud itself. Indeed, the...