Forrester

For Infrastructure & Operations Professionals

Report:Elevate Your Business Technology Resiliency Program With An In-Depth Strategic Plan

Strategic Plan: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their business technology (BT) resiliency strategic plan. A well-documented strategic plan is...

• Downloads: 108

For Infrastructure & Operations Professionals

Report:Market Overview: Capacity Management And Planning Tools In 2013

Reap The Agility And Financial Benefits From Emerging Infrastructure

The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and...

• Downloads: 145
• Rating:

For Infrastructure & Operations Professionals

Playbook:The Business Technology Resiliency Playbook

Build The Always-On, Always-Available Extended Enterprise

In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

For Infrastructure & Operations Professionals

Report:Product Spotlight: Microsoft System Center Configuration Manager 2012

An Evolutionary But Not Revolutionary Release

In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on the...

• Downloads: 269
• Rating:

For Infrastructure & Operations Professionals

Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

• Downloads: 84

For Infrastructure & Operations Professionals

Report:Build Your Workforce Computing Strategic Plan

Strategic Plan: The Workforce Enablement Playbook

Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

• Downloads: 189
• Rating:

For Infrastructure & Operations Professionals

Report:Build A Better Business Case For UC

Business Impact: The Communications And Collaboration Infrastructure Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to...

• Downloads: 437
• Rating:

For Infrastructure & Operations Professionals

Report:Forrester's IT Infrastructure Maturity Assessment

Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people, process,...

• Downloads: 46

For Infrastructure & Operations Professionals

Report:Case Study: Waste Management Builds A True Private Cloud

Secrets To Success: Designed With The Customer And Inspired By Public Cloud

By building a private cloud the right way, Waste Management (WM) reduced resource deployment time from two and a half months to around 20 minutes and gave existing public cloud users a satisfactory...

• Downloads: 54

For Infrastructure & Operations Professionals

Report:Enter More Social, Mobile, Video, And Cloud: Is Your Infrastructure Ready To Collaborate?

Assessment: The Communications And Collaboration Infrastructure Playbook

This report provides Forrester's maturity assessment for infrastructure and operations (I&O) professionals responsible for their firms' communications and collaboration infrastructure. I&O leaders...

• Downloads: 281

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Hosted Private Cloud, Q1 2013

No Dominant Market Leaders Today, But Front-Runners Are CSC And Rackspace

Forrester's Forrsights Hardware Survey, Q3 2012 showed that 46% of enterprises are prioritizing investments in private clouds in 2013. While slightly more than half plan to build a private cloud in...

• Downloads: 787
• Rating:

For Infrastructure & Operations Professionals

Report:Case Study: Commonwealth Bank Of Australia Gets Service-Oriented Via Cloud Computing

Transforms IT From Cost Center To Innovation Center By Leveraging Cloud And Policy-Based Orchestration

Facing rising IT infrastructure costs, inflexible vendor contracts, and labor-intensive processes, Commonwealth Bank of Australia (CBA) undertook a massive IT transformation over the last five years....

• Downloads: 314
• Rating:

For Infrastructure & Operations Professionals

Report:Game On: Drive Engagement With Service Management And Automation Simulations

Service management and automation (SMA) is a closed-loop control system that enables the design, development, maintenance, and adoption of services that support business teams in their capabilities...

• Downloads: 151

For Infrastructure & Operations Professionals

Report:Join Forces Across IT And The Business For A Successful BT Resiliency Program

Organization: The Business Technology Resiliency Playbook

Who? What? Where? When? How? It's the question of "who?" that often stymies infrastructure and operations (I&O) professionals when it comes to business technology (BT) resiliency programs. Who is...

• Downloads: 134
• Rating:

For Infrastructure & Operations Professionals

Report:Redefine Your Workforce Computing Policy To Empower Employees

Policy And Procedures: The Workforce Enablement Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals solving workforce computing challenges. This report is designed to help you redefine your workforce...

• Downloads: 421
• Rating:

For Infrastructure & Operations Professionals

Report:Cache Is King In Cloud Storage Enablement

How Cloud Storage Gateways Can Facilitate Storage Across The WAN

Cloud storage options abound these days, and enterprise infrastructure and operations professionals are eager to take advantage of expected cost and flexibility benefits. But for most data-intensive...

• Downloads: 326

For Infrastructure & Operations Professionals

Report:China Tech Market Outlook: 2012 To 2013

The Big Dragon's IT Spending Will Slow Down In 2012

The European debt crisis has gradually begun to affect China, slowing economic growth in the country in the first half of 2012. To reflect this, we've revised our China tech market forecast and...

• Downloads: 267
• Rating:

For Infrastructure & Operations Professionals

Report:I&O Leaders: Engage Employees For Successful Tablet And Mobile App Adoption In 2013

Forrester data continues to show employee demand for business ready smartphones, tablets, and mobile applications. This presentation walks you through our data and provides insight into how your...

• Downloads: 6

For Infrastructure & Operations Professionals

Tool:Forrester Wave™: Hosted Private Cloud, Q1 '13

For Infrastructure & Operations Professionals

Report:Master The Eight Disruptors That Will Transform Business Technology Resiliency In 2013

Landscape: The Business Technology Resiliency Playbook

This report defines and dissects the intersections and future directions of the solutions that make up the business technology (BT) resiliency landscape. It also identifies and catalogs the vendors...

• Downloads: 361
• Rating:

For Infrastructure & Operations Professionals

Report:Case Study: Managing Virtual Server Capacity

For one of the travel industry leaders and one of the largest data center operators in Europe, virtualization appeared to be the ideal solution for lowering infrastructure management costs and...

• Downloads: 183

For Infrastructure & Operations Professionals

Report:Habitat For Engagement: Unleash Workforce Potential With Agile Enablement

Vision: The Workforce Enablement Playbook

This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives responsible for "end user computing" — the delivery and support of technology and...

• Downloads: 57

For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

Service Management And Automation

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• Downloads: 428

For Infrastructure & Operations Professionals

Report:Navigating Diversity In Operating Systems And Browsers

Heterogeneity Is Here — And Mobility Is Driving It Further

Infrastructure and operations (I&O) professionals face a splintered landscape of operating systems (OSes) and browsers, which complicates investment decisions tied to what they deploy and support for...

• Downloads: 103
• Rating:

For Infrastructure & Operations Professionals

Report:Forrester's Workforce Computing Assessment Framework Model

Forrester's Workforce Computing Assessment Framework consists of four WC domains (oversight, technology, process, and people) and 48 WC functions. This abbreviated version of the model, which focuses...

• Downloads: 23
• Comments: 2