Forrester

For Infrastructure & Operations Professionals

Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

Executive Overview: The Workforce Enablement Playbook

BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....

• Downloads: 59

For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Balanced Scorecard

Performance Management: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals to develop effective objectives and metrics for their service management and automation (SMA)...

• Downloads: 597
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For Infrastructure & Operations Professionals

Report:Evolve Your Operations Center For True Service Management

The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

• Downloads: 171

For Infrastructure & Operations Professionals

Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

• Downloads: 84

For Infrastructure & Operations Professionals

Report:Build The Always-On, Always-Available Extended Enterprise

Executive Overview: The Business Technology Resiliency Playbook

In today's world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes...

• Downloads: 400
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For Infrastructure & Operations Professionals

Report:Managing Information Security In BYOT Environments In Asia Pacific

I&O Professionals Need The Right Policies, Technologies, And Skills To Secure Enterprise Data

Employees are rapidly embracing personal devices, consumer software, and public cloud services for work to increase personal productivity and efficiency, a trend that Forrester refers to as...

• Downloads: 90

For Infrastructure & Operations Professionals

Report:Revive Your IT Management Software Portfolio

Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

• Downloads: 143

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Hosted Private Cloud, Q1 2013

No Dominant Market Leaders Today, But Front-Runners Are CSC And Rackspace

Forrester's Forrsights Hardware Survey, Q3 2012 showed that 46% of enterprises are prioritizing investments in private clouds in 2013. While slightly more than half plan to build a private cloud in...

• Downloads: 787
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For Infrastructure & Operations Professionals

Report:Benchmark The Performance Of Your Business Continuity Program

Benchmark: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

• Downloads: 347
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For Infrastructure & Operations Professionals

Report:China Tech Market Outlook: 2012 To 2013

The Big Dragon's IT Spending Will Slow Down In 2012

The European debt crisis has gradually begun to affect China, slowing economic growth in the country in the first half of 2012. To reflect this, we've revised our China tech market forecast and...

• Downloads: 267
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For Infrastructure & Operations Professionals

Report:Case Study: PostNL Delivers On BYOD

Network Investments And VDI Adoption Enable Deployment

Talk about bring-your-own-device (BYOD) and most I&O professionals immediately think about access control for an onslaught of unauthorized devices, from laptops to smartphones to tablets. However,...

• Downloads: 345
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For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow IT Infrastructure Strategies

Strategic Plan: The IT Infrastructure Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their IT infrastructure strategic plan for their facilities and the server, storage, and...

• Downloads: 470
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For Infrastructure & Operations Professionals

Report:Forrester's Service Management And Automation Assessment Framework

Forrester's Service Management And Automation Assessment Framework consists of four SMA domains (oversight, technology, process, and people) and 26 SMA functions. This abbreviated version of the...

• Downloads: 59

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 374
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For Infrastructure & Operations Professionals

Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

Good Practices When Migrating To An SaaS-Delivered ITSM Solution

How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself...

• Downloads: 141

For Infrastructure & Operations Professionals

Report:Build A Better Business Case For UC

Business Impact: The Communications And Collaboration Infrastructure Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to...

• Downloads: 437
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For Infrastructure & Operations Professionals

Report:Assess Your Workforce Computing Maturity

Assessment Framework: The Workforce Enablement Playbook

Workforce computing (WC) spend consumes approximately one-quarter of IT hardware budgets in 2012. Yet IT infrastructure and operations (I&O) leaders struggle to answer "How are we doing?" and "What...

• Downloads: 135

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Data Center Networking Hardware, Q1 2013

Distinct Competencies Separate The Core Vendors

In Forrester's 85-criteria evaluation of vendors that offered data networking solutions, Forrester identified eight significant solution providers in this category — Alcatel-Lucent, Arista...

• Downloads: 486
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For Infrastructure & Operations Professionals

Report:Assess The Maturity Of Your Business Technology Resiliency Program

Assessment: The Business Technology Resiliency Playbook

This report provides the maturity assessment of Forrester's solution for infrastructure and operations (I&O) executives looking to build their business technology (BT) resiliency strategy. We...

• Downloads: 289
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For Infrastructure & Operations Professionals

Report:A Sample Internal Private Cloud Balanced Scorecard For I&O Professionals

The Balanced Scorecard (BSC) is built around four dimensions that we have adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational...

• Downloads: 62

For Infrastructure & Operations Professionals

Report:RFP Template For Software Asset Management Solutions

This template is intended to provide a starting point for thinking about sections to include in an RFP for software asset management (SAM) solutions. This template should be viewed as an...

• Downloads: 26

For Infrastructure & Operations Professionals

Report:Business Service Management: Beyond 2012

Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• Downloads: 378

For Infrastructure & Operations Professionals

Report:Cache Is King In Cloud Storage Enablement

How Cloud Storage Gateways Can Facilitate Storage Across The WAN

Cloud storage options abound these days, and enterprise infrastructure and operations professionals are eager to take advantage of expected cost and flexibility benefits. But for most data-intensive...

• Downloads: 326

For Infrastructure & Operations Professionals

Report:Building The Business Case For A Bring-Your-Own-Device (BYOD) Program

Business Case: The Workforce Enablement Playbook

This report outlines Forrester's guidance for developing a business case to justify a BYOD program to support your workforce computing strategy. Supporting the growing number and increasing diversity...

• Downloads: 757

For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

Strategic Plan: The I&O Practice Playbook

The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...

• Downloads: 260