Forrester

For Application Development & Delivery Professionals

Tool:Evaluated Vendors: Vendor Information And Selection Criteria

For CIO Professionals

Tool:Survey Demographics

For eBusiness & Channel Strategy Professionals

Report:Case Study: Wells Fargo Proves The Business Case For Online Chat

Wells Fargo's Second Attempt At Online Chat Finds Incremental Success

Wells Fargo was a pioneer in the use of online chat in 2002. While that initial move into live help met with mixed results, the desire on the team's part to inject human assistance into the process...

• Downloads: 940

For Application Development & Delivery Professionals

Tool:Forrester Wave™: Global Banking Platforms, Q4 '10

For CIO Professionals

Tool:Overall Allocations To IT Functional Activities

For CIO Professionals

Report:Brass Tacks SaaS Realities And Possibilities

This document offers a brief overview of software-as-a-service (SaaS) in Asia for vendor strategists. Key conclusions regarding SaaS in 2009, along with predictions for SaaS in 2010, are offered.

• Downloads: 8

For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

• Downloads: 42

For Sourcing & Vendor Management Professionals

Report:Asset-Based IT Services Shift Service Vendors' Operating Models

Four Crucial Steps To Succeed With Asset-Based IT Services Offerings

Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their...

• Downloads: 282
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For eBusiness & Channel Strategy Professionals

Tool:Support Community Readiness Checklist

For Application Development & Delivery Professionals

Tool:Marketing Capabilities Best Practices Self-Assessment

For Enterprise Architecture Professionals

Client Inquiry:Can You Please Compare The Benefits Of An Enterprise Solution Versus A Cheaper, Faster Alternative?

I am continually having delivery teams question enterprise solutions as costly and time prohibitive. They spend considerable time investigating other vendors and custom solutions as cheaper...

For CIO Professionals

Tool:North America And Europe Allocate IT Budget Similarly

For CIO Professionals

Report:Public Sector IT Opportunity: Philippines

This document provides a comprehensive background of public sector dynamics in the Philippines in order to enable vendor strategists to address market opportunities more successfully. Particular...

• Downloads: 12

For Enterprise Architecture Professionals

Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

• Downloads: 485
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For Sourcing & Vendor Management Professionals

Report:PRC IT Services Report: 2010

This document provides early and accurate market size estimates for 2010 in China, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is based...

• Downloads: 27

For eBusiness & Channel Strategy Professionals

Report:Collaborative Advice

Using Digital Touchpoints To Enhance Advisor-Client Relationships

In the past, financial advisors and agents typically didn't involve clients in the advice generation process. They worked their magic behind the scenes and then presented clients with the final...

• Downloads: 340

For Sourcing & Vendor Management Professionals

Report:2011 ASEAN IT Services Report

This document provides an overview of IT services within the ASEAN countries of Singapore, Malaysia, Philippines, Thailand, Indonesia, and Vietnam for vendor strategists. The report discusses market...

• Downloads: 56

For Application Development & Delivery Professionals

Tool:Case Management Capabilities Best Practice Self-Assessment

For Infrastructure & Operations Professionals

Report:Ten Considerations For Voice Portal Upgrades

Develop Your Priorities Before Making An IVR Vendor Selection

Infrastructure decision-makers who plan to upgrade their interactive voice response (IVR) system should consider changes in customers' expectations, technology improvements, and cost models before...

• Downloads: 315

For Enterprise Architecture Professionals

Tool:CIOs And BPPs Reporting To IT Play A Marginal Role In Business Process Initiatives

For Security & Risk Professionals

Report:Message Archiving: Market Trends And Enterprise Expectations

Q1 2011 Global Message Archiving Online Survey

A combination of eDiscovery needs, IT objectives, and regulatory requirements continues to drive strong message archiving adoption. The mature message archiving market, however, is in a clear...

• Downloads: 500

For Application Development & Delivery Professionals

Tool:eCommerce Capabilities Best Practices Self-Assessment

For CIO Professionals

Tool:Allocation Of IT Budget By Industry

For CIO Professionals

Report:Cloud Computing And Business Partners: Fact and Fiction

This documents provides vendor strategists with an analysis of facts and fiction of cloud computing and IT business partners. It highlights data on adoption, areas of implementation, and main...

• Downloads: 25

For Application Development & Delivery Professionals

Tool:CRM Solutions Modules Used