Forrester

For eBusiness & Channel Strategy Professionals

Tool:Web Site User Benchmark Criteria

For eBusiness & Channel Strategy Professionals

Tool:Polish Banking Customers Are Migrating To Self-Service Channels

For Marketing Leadership Professionals

Survey:North American Technographics® Healthcare Online Survey, Q1 2012 (US)

Forrester conducted an online survey fielded in March 2012 of 4,518 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,518), there is 95% confidence that...

For eBusiness & Channel Strategy Professionals

Report:Banking On Social Sites Is A Work In Progress

Privacy And Security Concerns Must Be Satisfied To Tap Emerging Demand

More than 250 financial institutions from 40 different countries have joined Facebook, looking for friends and future customers while testing the social networking waters. While many of these banks...

• Downloads: 846

For eBusiness & Channel Strategy Professionals

Report:2010 US Bank Secure Web Site Rankings

Bank Of America Edges Past Wells Fargo In A Tight Race

Forrester evaluated the secure Web sites of the six largest US banks — Bank of America, Chase, Citibank, PNC Bank, U.S. Bank, and Wells Fargo — using our Web Site User Experience and...

• Downloads: 446

For Enterprise Architecture Professionals

Report:Insurance Claims: A Classic Untamed Process

Taming The Insurance Claim Experience

At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...

• Downloads: 429

For eBusiness & Channel Strategy Professionals

Report:How Executives At Financial Services Firms Can Get More From The eBusiness Solutions Market

We Apply Forrester's STEP Methodology To The eBusiness Solutions Evaluation Process For Financial Services Providers

eBusiness executives at financial services providers have many roles, and one of the more critical is choosing technology solutions that meet their firm's technology-agnostic business problems....

• Downloads: 312

For eBusiness & Channel Strategy Professionals

Tool:Model: US ROI Of Mobile Banking

For eBusiness & Channel Strategy Professionals

Report:eBusiness Leaders: It's Time To Take Financial Service Comparison Web Sites Seriously

Usage Is Rising Driven By First-Time Users And Younger Generations

In 2009, 21% of financial product online applicants — more than 50 million Americans — used a third-party online comparison Web site, and 36% of these applicants did so for the first...

• Downloads: 500

For eBusiness & Channel Strategy Professionals

Report:2013 Mobile Wealth Management Functionality Benchmark

E-Trade And Fidelity Lead The Pack

With investor expectations rising and substantial business at stake, digital wealth management teams know they need to improve their portfolios of mobile sites and apps. Forrester evaluated the...

• Downloads: 304

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Benchmark Survey, Q3 2012

Forrester conducted a survey from April to June 2012 of 22,662 European individuals ages 16 and older in France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. For results based on a...

For eBusiness & Channel Strategy Professionals

Report:The Web Is The Critical Channel For Serving Small Business Banking Customers

eBusiness Executives Should Focus On Web Site Functionality For Support

Small business owners know a lot about their businesses, but they often know little about how to best manage the financial aspects of those businesses. As these small businesses grow, banks can build...

• Downloads: 715

For eBusiness & Channel Strategy Professionals

Report:2012 US Auto Insurance Secure Site Rankings

Forrester assessed the secure websites of five American private passenger auto insurers: Allstate Insurance, Geico, Liberty Mutual Insurance, Progressive Casualty Insurance, and State Farm Mutual...

• Downloads: 227

For eBusiness & Channel Strategy Professionals

Tool:Forrester Measures Web Sites' Ability To Move Visitors Toward Their Goals

For eBusiness & Channel Strategy Professionals

Report:Mobile Habits Of The Retail Shopper In China

How Mobile Influences Sales In The World's Largest Mobile Phone Market

China, the world's largest mobile phone market, boasts more subscribers than the US by a wide margin, with more than 1 billion mobile subscribers, 202 million of which are 3G subscribers. eBusiness...

• Downloads: 191
• Rating:

For eBusiness & Channel Strategy Professionals

Report:How Polish Banking Customers Use Different Channels

The Polish retail financial services market is characterized by strong growth and fierce competition among a large number of banks, many of them foreign-owned. With current account ownership growing...

• Downloads: 201

For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Online Benchmark Survey (Part 1), Q2 2012 (US, Canada)

Forrester conducted an online survey fielded in April and May 2012 of 58,068 US and 5,635 Canadian online adults ages 18 to 88. For results based on randomly chosen samples of these sizes (N = 58,068...

For eBusiness & Channel Strategy Professionals

Report:Best Practices In Multichannel Financial Services Sales

Take An Agile Approach To Support Customers Across Multiple Touchpoints

The rapid development of customer touchpoints, increasing customer expectations, and the pressure for success in the competitive market forces eBusiness and channel strategy executives at financial...

• Downloads: 1708

For eBusiness & Channel Strategy Professionals

Tool:Customers Are Most Interested In Receiving Promotions Via Social Sites

For eBusiness & Channel Strategy Professionals

Report:eBusiness Leaders Should Use The Web To Target Small Businesses Shopping For Financial Products

One-Third Of Small Business Owners Research Financial Services Products Online

Three in four small business owners have used the Internet for at least one banking activity in the past year. But which channels do owners use to shop for the financial products they use for their...

• Downloads: 413

For eBusiness & Channel Strategy Professionals

Tool:Mobile Banking Adoption Has More Than Doubled Since 2009

For eBusiness & Channel Strategy Professionals

Report:How US Financial Firms Should Approach Interacting With Consumers On Social Web Sites

Social strategy is all the rage today in financial services, but do customers actually want to engage with financial service firms via social Web sites like Facebook, MySpace, and Twitter? Forrester...

• Downloads: 864

For eBusiness & Channel Strategy Professionals

Report:The State Of North American Digital And Multichannel Banking 2013

Multichannel Strategy Is More Of A Pipe Dream Than Reality

The rapid development of customer touchpoints and rising customer expectations turn up the pressure on eBusiness professionals at retail banks to continue investing in digital channels. Yet few...

• Downloads: 403
• Rating:

For eBusiness & Channel Strategy Professionals

Report:Forrester Research Online Banking Forecast, 2012 To 2017 (EU-7)

ForecastView Spreadsheet

Adoption of online banking by individual adults in the EU-7 countries of France, Germany, Italy, Netherlands, Spain, Sweden, and UK. The forecast reports the addressable market and...

• Downloads: 4

For Application Development & Delivery Professionals

Report:CRM And eCommerce Converge In A World Of Multiple Touchpoints

Welcome To The Era Of Agile Commerce

Traditional ways of describing multichannel commerce no longer work, because customers don't interact with companies from a channel perspective. Customers now use a rapidly evolving set of devices as...

• Downloads: 958