Forrester

For Customer Experience Professionals

Tool:Most Consumers Would Pay The Same Or Less For A Video Visit

For Security & Risk Professionals

Report:Smart Computing Fuels Biometrics Growth

How Biometrics Enable Smart Computing Solutions

Biometrics is already a growing market today in a variety of applications. Smart Computing will help to fuel biometrics growth as smart applications call for a greater level of security and...

• Downloads: 516

For Customer Experience Professionals

Client Inquiry:Patient-Provider Portal In Healthcare

What (current and potential) features do patients/providers want to have in a patient-provider portal? How are these features ranked? What do patients/providers look for in their...

For Customer Experience Professionals

Tool:Consumers Are Split On The Main Value Of Video Visits

For CIO Professionals

Report:China Healthcare Environment And IT Opportunity

This report provides a comprehensive background of the healthcare dynamics in China in order to enable vendor strategists to address market opportunities more successfully. The report discusses the...

• Downloads: 42

For Security & Risk Professionals

Report:Case Study: Improving Healthcare IT With Streamlined Access To Clinical Applications

How One Healthcare Provider Improved The End User Experience Of 1,500 Physicians

In today's healthcare environment, physicians must access a wide array of IT applications to provide quality patient care. Because of the growing number of both on-premises and SaaS-based...

• Downloads: 604

For Marketing Leadership Professionals

Report:Digital Health Management Needs A Makeover To Broaden Its Consumer Appeal

Forrester Technographics Digital Consumer Community Report

Tracking and managing personal health information — with technology or without — is not a mainstream consumer activity today. There are multiple reasons for this: Consumers lack...

• Downloads: 7

For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Healthcare and Communications Online Survey, Q2 2010 (US)

Forrester conducted an online survey fielded in June 2010 of 4,665 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,665), there is 95% confidence that...

For Application Development & Delivery Professionals

Client Inquiry:Should We Develop Or Purchase And Integrate Off-The-Shelf Point-Of-Sale Software?

We would like to discuss the marketplace for off-the-shelf point-of-sale (POS) software that we can integrate. We are building a hospital management system, which must provide the capacity for...

For CIO Professionals

Report:Driving Business Transformation At Medco: An Interview With Kenneth Klepper, President And COO

Over the past seven years, transformational changes have swept through Medco — propelled by the visionary duo of David B. Snow, Jr., Medco chairman and CEO, and Kenneth Klepper, Medco president...

• Downloads: 352

For Customer Experience Professionals

Client Inquiry:Concierge Medicine

I have a question on the concierge medical space — premium healthcare that allows streamlined interaction with physicians. My client would like help in building its new system, and I'd like to...

For Infrastructure & Operations Professionals

Report:Prepare I&O For The "Internet Of Things"

Five Key Dynamics That Will Help You Capture The Opportunity For Your Organization

"Internet of Things" (IoT) solutions that machine-to-machine (M2M) technologies like RFID tags, GPS systems, and ZigBee sensors enable are gaining momentum as multiple forces align to drive adoption...

• Downloads: 277
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For Customer Experience Professionals

Tool:Consumers Cite Ignorance, Privacy, And Low Value As PHR Barriers

For Customer Experience Professionals

Report:Consumers Are Leery Of Healthcare Video Visits

Today, healthcare remains a largely in-person proposition, but with the advancement of Internet-based videoconferencing technologies, the possibility of healthcare video visits is becoming a reality....

• Downloads: 303

For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Healthcare Survey, Q1 2013 (US)

Forrester conducted an online survey fielded in February 2013 of 4,504 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,504), there is 95% confidence...

For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Healthcare Online Survey, Q3 2011 (US)

Forrester conducted an online survey fielded in July 2011 of 4,793 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,793), there is 95% confidence that...

For Customer Experience Professionals

Tool:Consumers Are Reluctant To Consider Video Visits

For Customer Experience Professionals

Report:Innovation In Hospital Customer Experience

How Leading Hospital Systems Drive Change Inside And Outside Their Walls

Faced with regulatory reform, changing demographics, transparency initiatives, and competitive forces from within and outside of the industry, hospitals will have to innovate to provide...

• Downloads: 637
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For Customer Experience Professionals

Report:Lack Of Awareness And Weak Design Hamper Adoption Of Internet-Based PHRs

Internet-based personal health records (PHRs) give consumers a place to store and maintain their personal health histories, access tools that help monitor and improve health, and increasingly connect...

• Downloads: 290

For CIO Professionals

Report:Australia Healthcare Review & Forecast 2010

This document provides a comprehensive background of the healthcare dynamics across the Australian marketplace in order to enable vendor strategists to address market opportunities more successfully....

• Downloads: 22

For CIO Professionals

Report:IT In The Healthcare Industry

This document provides a comprehensive background of the healthcare IT dynamics in India in order to enable IT solution providers to address market opportunities more successfully. Furthermore, the...

• Downloads: 107

For Application Development & Delivery Professionals

Report:Health Payers Search High And Low For Their Business Transformation Edge

Answering Hard Questions About Business, Process, And Technology Best Practices

Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...

• Downloads: 572