Forrester Research : Analyst

CLIP THIS INQUIRY

Select a group :

Group Name

Create New Group Clip

CLIP THIS FLOOW

Select a group :

Group Name

Create New Group Clip

Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

Research Coverage:

Mobile Channel for Consumers, eCommerce

Refine your results

Date Range

Role

Analyst

Megan Burns (16)
Kerry Bodine (2)
Carrie Johnson (1)
Julie A. Ask (1)
Luca S. Paderni (1)
See all Analysts
All Analysts
- Carrie Johnson (1)
- Julie A. Ask (1)
- Kerry Bodine (2)
- Luca S. Paderni (1)
- Martin Gill (1)
- Megan Burns (16)
- Peter Wannemacher (1)
- Reineke Reitsma (1)
- William Band (1)

Topics

Industry

Leisure Travel (34)
Business Travel (17)
Travel Technologies (17)
Car Rental (4)
Airlines (3)
See all Industries
All Industries
- Airlines (3)
- Business Travel (17)
- Car Rental (4)
- Hotels (3)
- Leisure Travel (34)
- Travel Technologies (17)

Region

Vendor

Dell (1)

82 results in Everything

Travel
Consumer Technographics

For eBusiness & Channel Strategy Professionals
Tool:eBusiness Teams Have More Than Five Employees, On Average, Dedicated To Mobile
Peter Wannemacher, Carrie JohnsonJune 02, 2011
For eBusiness & Channel Strategy Professionals
Tool:More Than Two-Thirds Of eBusiness Teams Plan To Increase Their Investment In Mobile
Peter Wannemacher, Carrie JohnsonJune 02, 2011
For Customer Experience Professionals
Report:A Market Researcher's Introduction To The Future Of Online Customer Experience
Reineke ReitsmaJune 30, 2010
The types of devices people use to connect to the Web are proliferating. Portable devices are rapidly getting more powerful, and as a result, the tradeoff between mobility and capability is...
- Downloads: 1009
For Customer Experience Professionals
Charts & Figures:Firms With Centralized Customer Experience Teams Report Fewer Obstacles
Megan BurnsApril 18, 2011
For eBusiness & Channel Strategy Professionals
Report:The Alternative Payment Methods Landscape For Travel eBusiness
The Payment Methods That Appeal Most And Least To Leisure Travel Bookers
Henry H. Harteveldt, Elizabeth StarkJune 22, 2010
Since 2007, US travelers' usage and interest in alternative payment methods (APMs) for online travel purchases has been slowly, but steadily, increasing. Fifteen percent of US online leisure travel...
- Downloads: 550
For Customer Experience Professionals
Report:Call Center Experiences Leave Consumers On Hold For Something Better
Consumers Rate Their Satisfaction With Call Center Agent Interactions Across 13 Industries
Kerry BodineApril 11, 2011
Consumers report low satisfaction for conversations with call center agents. PC manufacturers, TV service providers, and Internet service providers receive the brunt of their ire. The good news? The...
- Downloads: 666
- Rating:
For eBusiness & Channel Strategy Professionals
Tool:Most Mobile Strategies Are Customer-Focused
Peter Wannemacher, Carrie JohnsonJune 02, 2011
For eBusiness & Channel Strategy Professionals
Report:Mobile Channel Strategy: An Overview
How eBusiness Leaders Should Approach Mobile As A Sales And Service Channel
Peter Wannemacher, Carrie JohnsonJune 02, 2011
Across the globe, the mobile channel is growing at a rapid rate. eBusiness and channel strategy leaders at B2B and B2C firms are at the forefront: 94% of eBusiness managers we surveyed are either...
- Downloads: 2166
For eBusiness & Channel Strategy Professionals
Tool:Most eBusiness Managers Have Had A Defined Mobile Strategy For Less Than A Year
Peter Wannemacher, Carrie JohnsonJune 02, 2011
For eBusiness & Channel Strategy Professionals
Report:How eBusiness Can Help In-Flight Wi-Fi Adoption Take Off
Henry H. Harteveldt, Elizabeth StarkOctober 12, 2010
In-flight Wi-Fi has officially arrived, with more than 1,000 jets now equipped with wireless Internet technology. Forrester data reveals that 20% of US online business passengers have used in-flight...
- Downloads: 243
For eBusiness & Channel Strategy Professionals
Survey:European Technographics® Retail, Customer Experience, And Travel Online Survey, Q3 2010
September 10, 2010
The European Technographics® Retail, Customer Experience, And Travel Online Survey, Q3 2010, surveyed 14,193 respondents in the seven markets of France, Germany, Italy, the Netherlands, Spain,...
For eBusiness & Channel Strategy Professionals
Report:Optimizing Sales From Female Online Travel Bookers
Female Online Travel Bookers Crave Deals, Visual Content, And Ways To Share Their Experiences
Henry H. HarteveldtJuly 28, 2011
In spite of online travel's maturity and massive acceptance, women and men differ in planning and booking trips online. And while men and women spend similar amounts on travel, men are more likely to...
- Downloads: 433
For eBusiness & Channel Strategy Professionals
Tool:Limited Mobile Expertise And Technology Concerns Worry eBusiness Managers
Peter Wannemacher, Carrie JohnsonJune 02, 2011
For Customer Experience Professionals
Report:The Business Impact Of Customer Experience, 2010
What A Higher Customer Experience Index Score Can Do For Revenue
Megan BurnsNovember 19, 2010
To help customer experience professionals prove the business value of a better enterprise customer experience, we built simple models that show how revenue increases when a company's Customer...
- Downloads: 1573
For Customer Experience Professionals
Report:The Business Impact Of Customer Experience, 2012
Business Case: The Experience-Driven Organization Playbook
Megan BurnsMarch 26, 2012
This report outlines the business case for customer experience professionals seeking to discover the business benefits of improving customer experience in an experience-driven organization. Years of...
- Downloads: 2228
- Comments: 2
- Rating:
For eBusiness & Channel Strategy Professionals
Survey:European Technographics® Benchmark Survey, Q2 2010
June 14, 2010
The European Technographics Benchmark Survey, Q2 2010, surveyed 25,535 respondents in the eight markets of France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. This survey is...
For eBusiness & Channel Strategy Professionals
Survey:European Technographics® Retail, Customer Experience, And Travel Online Survey, Q4 2012
October 01, 2012
Forrester conducted an online survey fielded in September and October 2012 of 13,911 European individuals in France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This survey is based...
For eBusiness & Channel Strategy Professionals
Survey:European Technographics® Benchmark Survey, Q2 2011
June 20, 2011
The European Technographics Benchmark Survey, Q2 2011, surveyed 22,501 respondents in the eight markets of France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. This survey is...
For eBusiness & Channel Strategy Professionals
Report:Moving Traveler Loyalty From "Utility" To "Good"
Using Ancient Greek Philosophy As A Framework For 21st Century Travel Loyalty
Henry H. Harteveldt, Luca S. PaderniSeptember 21, 2011
The Greek philosopher Aristotle believed that there were three levels of friendships: utility, pleasure, and good. The lowest, utility, describes the current state of travel loyalty programs —...
- Downloads: 499
For eBusiness & Channel Strategy Professionals
Report:Why Smartphones Will Become One Of Travel's Two Most Important Touchpoints
Henry H. HarteveldtJuly 11, 2011
Mobile is an ideal channel for travelers. Within this touchpoint, smartphones excel. Though just 22% of all US online adults have a smartphone, 35% of US online leisure travelers and 55% of business...
- Downloads: 997
For eBusiness & Channel Strategy Professionals
Tool:Most Travelers Regularly Visit Social Networking Sites
Henry H. HarteveldtJuly 28, 2010
For eBusiness & Channel Strategy Professionals
Tool:Entertainment-Motivated Consumers Dominate Leisure Travel Conversationalists
Henry H. HarteveldtJuly 28, 2010
For eBusiness & Channel Strategy Professionals
Survey:Latin American Technographics® Online Benchmark Survey, Q3 2012 (Argentina, Brazil, Mexico)
July 31, 2012
Forrester conducted an online survey fielded in July and August 2012 of 6,008 individuals ages 16 to 75 in top urban areas/provinces of Argentina and top urban areas/states of Brazil and Mexico. In...
For Customer Experience Professionals
Report:US Consumers Aren't Enthusiastic About Medical Tourism
Elizabeth BoehmSeptember 13, 2010
In an effort to control skyrocketing health costs, some pioneering health plans and employers are testing the waters of medical tourism by paying for consumers to travel overseas for less expensive...
- Downloads: 167
For eBusiness & Channel Strategy Professionals
Report:Mobile Is Not Just Another Channel
How eBusiness Executives Can Create Unique Offerings For Portable Devices
Julie A. AskFebruary 25, 2011
eBusiness professionals often start mobile initiatives by thinking, "How do I scale down my PC-based web experience and leverage my existing infrastructure?" This approach is pragmatic in that it is...
- Downloads: 1832
For Customer Experience Professionals
Tool:Consumer Satisfaction With Phone Experiences At 69 Companies
Megan BurnsJuly 12, 2010

Search

CLIP THIS INQUIRY

CLIP THIS FLOOW

Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Role

Analyst

All Analysts

Topics

All Topics

Industry

All Industries

Region

Vendor

For eBusiness & Channel Strategy Professionals

Tool:eBusiness Teams Have More Than Five Employees, On Average, Dedicated To Mobile

For eBusiness & Channel Strategy Professionals

Tool:More Than Two-Thirds Of eBusiness Teams Plan To Increase Their Investment In Mobile

For Customer Experience Professionals

Report:A Market Researcher's Introduction To The Future Of Online Customer Experience

For Customer Experience Professionals

Charts & Figures:Firms With Centralized Customer Experience Teams Report Fewer Obstacles

For eBusiness & Channel Strategy Professionals

Report:The Alternative Payment Methods Landscape For Travel eBusiness

For Customer Experience Professionals

Report:Call Center Experiences Leave Consumers On Hold For Something Better

For eBusiness & Channel Strategy Professionals

Tool:Most Mobile Strategies Are Customer-Focused

For eBusiness & Channel Strategy Professionals

Report:Mobile Channel Strategy: An Overview

For eBusiness & Channel Strategy Professionals

Tool:Most eBusiness Managers Have Had A Defined Mobile Strategy For Less Than A Year

For eBusiness & Channel Strategy Professionals

Report:How eBusiness Can Help In-Flight Wi-Fi Adoption Take Off

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Retail, Customer Experience, And Travel Online Survey, Q3 2010

For eBusiness & Channel Strategy Professionals

Report:Optimizing Sales From Female Online Travel Bookers

For eBusiness & Channel Strategy Professionals

Tool:Limited Mobile Expertise And Technology Concerns Worry eBusiness Managers

For Customer Experience Professionals

Report:The Business Impact Of Customer Experience, 2010

For Customer Experience Professionals

Report:The Business Impact Of Customer Experience, 2012

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Benchmark Survey, Q2 2010

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Retail, Customer Experience, And Travel Online Survey, Q4 2012

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Benchmark Survey, Q2 2011

For eBusiness & Channel Strategy Professionals

Report:Moving Traveler Loyalty From "Utility" To "Good"

For eBusiness & Channel Strategy Professionals

Report:Why Smartphones Will Become One Of Travel's Two Most Important Touchpoints

For eBusiness & Channel Strategy Professionals

Tool:Most Travelers Regularly Visit Social Networking Sites

For eBusiness & Channel Strategy Professionals

Tool:Entertainment-Motivated Consumers Dominate Leisure Travel Conversationalists

For eBusiness & Channel Strategy Professionals

Survey:Latin American Technographics® Online Benchmark Survey, Q3 2012 (Argentina, Brazil, Mexico)

For Customer Experience Professionals

Report:US Consumers Aren't Enthusiastic About Medical Tourism

For eBusiness & Channel Strategy Professionals

Report:Mobile Is Not Just Another Channel

For Customer Experience Professionals

Tool:Consumer Satisfaction With Phone Experiences At 69 Companies

Browse