Forrester

For Sales Enablement Professionals

Tool:Besides Mobile Email And Calendaring, Other Applications Are Gaining In Popularity

For Sourcing & Vendor Management Professionals

Report:Sourcing And Vendor Management's 2011 Priorities

Results From Forrester's Q4 2010 Global Sourcing And Vendor Management Priorities Online Survey

In October 2010 Forrester conducted a survey of 113 senior-level sourcing and vendor management (SVM) professionals from global organizations. The survey work was completed to clarify the broad range...

• Downloads: 816

For Sourcing & Vendor Management Professionals

Report:IT Services Firm Changes: What SVMs Must Know

The Coming Upheaval In Tech Services

Since the end of 2008 and continuing today, sourcing and vendor management (SVM) professionals have been telling Forrester that they are rationalizing the number of providers they use, renegotiating...

• Downloads: 425

For Sourcing & Vendor Management Professionals

Tool:SLAs Rank Second Among Top MNC WAN Services Vendor Selection Criteria

For Sourcing & Vendor Management Professionals

Report:Service Pricing Models Are The Key To Outsourcing Flexibility

With the right pricing models, sourcing and vendor management (SVM) professionals can build the foundation for flexibility in infrastructure outsourcing contracts. Flexibility has different flavors,...

• Downloads: 757

For Sourcing & Vendor Management Professionals

Report:Sourcing Professionals Need To Clarify Their Role In Evaluating Emerging Technology

While many sourcing and vendor management (SVM) professionals frequently play a critical role in evaluating emerging technologies, their exact responsibilities in this process are not always clearly...

• Downloads: 189

For Application Development & Delivery Professionals

Report:It's The Dawning Of The Age Of BI DBMS

Complement Your RDBMS-Based BI With More Agile DBMS Technologies

We know how to address the key business intelligence (BI) challenges of the past 20 years, such as stability, robustness, and rich functionality. Agility and flexibility challenges now represent BI's...

• Downloads: 1370

For Sourcing & Vendor Management Professionals

Report:Provider Resourcing Models In SAP Projects

Analysis Of Resourcing Models Across 186 SAP Customers

Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

• Downloads: 300

For Application Development & Delivery Professionals

Report:Decide Whether To Build Or Source Your Customer Service Operations

Profiles Of Eight Leading Customer Service Outsourcing Vendors

This report outlines the building versus sourcing part of Forrester's solution for application development and delivery (AD&D) executives looking to build, buy, or outsource a customer service...

• Downloads: 593
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For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Sourcing & Vendor Management Professionals

Tool:Firms Continue To Invest In SaaS And Other As-A-Service Deployment Models

For Sourcing & Vendor Management Professionals

Tool:Many Companies Do Not Support Innovation Efforts With Proper Management

For CIO Professionals

Report:Navigating The Online Collaboration Suite Landscape

Moving collaboration workloads to the public cloud is an attractive proposition for content and collaboration professionals and information workers alike. Why? They're inexpensive to stand up and...

• Downloads: 663

For CIO Professionals

Tool:Collaboration Investments Are Closely Aligned With Business Goals

For Sourcing & Vendor Management Professionals

Report:VMO Trends To Watch In 2011

In 2011, vendor management office (VMO) investment remains steady, with 11% of companies planning to set up shop in the next 12 months. VMOs are split between IT and procurement, and business unit...

• Downloads: 747

For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

• Downloads: 445
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For Sourcing & Vendor Management Professionals

Report:SVM Activities, Roles, And Skills Are Evolving

Skills And Staffing: The SVM Practice Playbook

Many sourcing and vendor management organizations (SVMOs) are delivering effectively against their core mandate today, despite resource constraints. However, most SVM professionals are mapping their...

• Downloads: 184
• Rating:

For Infrastructure & Operations Professionals

Report:Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both...

• Downloads: 856

For Application Development & Delivery Professionals

Report:Choose The Right Mobile Development Solutions For Your Organization

Tools And Technology: The Mobile App Development Playbook

Traversing the mobile app development technology landscape is challenging — particularly due to the different native, hybrid, and web-based development approaches; the range of infrastructure...

• Downloads: 215
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For Infrastructure & Operations Professionals

Tool:Evaluated Providers: Vendor Information And Selection Criteria

For Sales Enablement Professionals

Report:Technology Buyer Insight Study: How Executives Differentiate Among Their Suppliers

How You Sell Is As Important As What You Sell

Executive decision-makers find that the technology vendors that best differentiate themselves from the pack are the ones that can match a relevant set of capabilities to their specific circumstances....

• Downloads: 487

For Sales Enablement Professionals

Tool:Human Capital Management (HCM) Software Adoption

For Security & Risk Professionals

Report:Market Overview: Content Security, Q3 2011

SaaS Values Are Established, And Vendors Move Quickly To Capture Market Share

Content security products enable organizations to protect against email- and web-borne threats, enforce acceptable use policies, and guard against data leak risks. SaaS delivery has been a game...

• Downloads: 744

For Sourcing & Vendor Management Professionals

Report:Maintaining Vendor Management Vigilance In The Overheated Global Sourcing Market

Sourcing and vendor management (SVM) executives are taking on an increasing number of responsibilities, yet they need to maintain their vigilance when it comes to evaluating and managing their global...

• Downloads: 381

For CIO Professionals

Report:The Information Workplace Light Burns Brighter

The Vendor Landscape Creates More Opportunity And Complexity

When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...

• Downloads: 552