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For Sourcing & Vendor Management Professionals
Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?
Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is poised...
- Downloads: 913
For Customer Insights Professionals
Road Map: The Customer Analytics Playbook
Forrester has identified 15 key customer analytics methods that customer insights professionals must master. Customer insights professionals are faced with tough decisions about which combination of...
- Downloads: 749
For Infrastructure & Operations Professionals
Road Map: The Service Management And Automation Playbook
This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...
- Downloads: 1885