About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
Even though it is not specific to security, this idea came to me while attending Dell’s Annual Analyst Conference (DAAC) in Austin, Texas two weeks ago. One of the hot topics discussed at...
After months of diligent vendor evaluations, last week we officially published The Forrester Wave: Managed Security Services: North America, Q1 2012. This report features our detailed analysis on...
This month I published a new report on information security metrics, best practices as well as a maturity model to measure your maturity in the reporting process. This report outlines the...

Are organizations in the financial services sector still using war dialing as a control to identify potential insecure modems or telephony applications? Is it still a best practice to engage in this...
Business Impact: The S&R Practice Playbook
This report outlines Forrester's approach to helping you financially model information security. In today's seemingly never-ending cycle of new technologies, cyberthreats, and regulations, it's...
Performance Management: The S&R Practice Playbook
This report outlines the benchmarks for Forrester's solution for security and risk (S&R) professionals looking to build a high-performance security program and organization. We designed this report...
I just finished a research document titled Measure The Effectiveness Of Your Data Security And Privacy Program for the The Security Architecture And Operations Playbook. This was a lot of fun...
Guest post from Researcher Heidi Shey. Calculating the cost of a data breach should be a part of every organization’s information security risk management strategy. It’s not an easy...
I attended two really great presentations at MSPWorld yesterday. This is a very interesting conference, sponsored by the MSPAlliance[i] and co-hosted with IT-Expo but focused on managed service...
Ernst & Young, Deloitte, IBM, Accenture, PwC, And KPMG Lead, With Wipro Following Close Behind
The information security consulting market is growing explosively because security and risk professionals often lack the skill and bandwidth to accomplish their increasingly difficult mission. To...

Guest Post From Researcher Chris Sherman Last month, Ed and I spent a couple days in Paris with Orange's management team for their annual analyst event. Overall I was impressed with...
Steve Jobs by Walter Isaacson is a very readable and honest portrayal of one of the most influential personalities in the computer industry from 1980 to the present. Often caustic, abrupt, and...
Performance Management: The Security Architecture And Operations Playbook
Information security programs have struggled with legitimacy with senior leaders for a long time. There are many reasons for this, but they all can be traced back to the historical inability of chief...

There are many types of criminals. These include thrill-seeking hackers, politically motivated hackers, organized criminals after financial gain, and state-sponsored groups after financial gain and...
I reported that the managed security services market is growing in our recent Forrester Wave™ covering North American managed security service providers. Trustwave just issued a press release...
I just wrote a paper on the value of information security. Please see the paper here. It is something I have thought about for a long time. Information security as a technical discipline...
In conjunction with Forrester's update to our information security metrics and best practices report, Forrester has developed a model to help you assess the maturity of your security metrics program.
Build/Buy Capabilities: The S&R Practice Playbook
This report outlines a sourcing strategy and Forrester's decision support solution for security and risk (S&R) executives working to build a high-performance security program and organization. We...

This is the second in a series of reports providing guidance and new methods for the financial management of information security. The CISO's role is rapidly changing. A few years ago the CISO for...

The Nine Service Providers That Matter Most And How They Stack Up
In Forrester's 60-criteria evaluation of the North American managed security services market, we identified the nine significant service providers in this category — AT&T, CSC, Dell...
