Forrester

For eBusiness & Channel Strategy Professionals

Blog:The Age Of The Customer Drives Four Insurance eBusiness Mega-Trends In 2012

This year, North American insurers overall are pretty darn happy. For starters, there clear signs that the economy is finally starting to gain steam, premiums are on the rise, the market’s...

For eBusiness & Channel Strategy Professionals

Report:Taming The Insurance Claim Experience

An Integrated Channel Claims Strategy Improves Experience And Reins In Costs

Claims are a big deal to both insurers and customers. It's an emotional time for claims customers, and costs and processes can go off the rails, affecting a variety of key insurance business metrics...

• Downloads: 621

For eBusiness & Channel Strategy Professionals

Tool:Insurers Maintained Unerring Focus On Managing All Kinds Of Risk

For eBusiness & Channel Strategy Professionals

Tool:"Cautious Optimism" Defines Insurer Sentiment In 2010

For eBusiness & Channel Strategy Professionals

Report:Courting The Affluent US Insurance Buyer Online

Online affluent consumers who buy insurance in the US are older and more technology-savvy when compared with online Americans who buy insurance. These millionaire insurance customers are self-made,...

• Downloads: 540

For eBusiness & Channel Strategy Professionals

Report:Case Study: ING For Life Educates Life Insurance Customers To Boost Agent Results

ING's Interactive Life Insurance Tool Separates The Education From The Sale

In 2005, ING US Insurance embarked on a strategy to expand its sales of individual term life insurance to the US middle market. Many Americans don't have either any or enough life insurance coverage...

• Downloads: 508

For eBusiness & Channel Strategy Professionals

Tool:Securities Inquiries Show Swing In Step With Market Events

For eBusiness & Channel Strategy Professionals

Report:Trends 2013: North American Insurance eBusiness And Channel Strategy

Disruption Drives 12 Trends In Digital Insurance Agendas

There's one word that sums up what's going on in the business of insurance right now: disruption. There are four drivers behind the state that the industry is in, all of which have implications...

• Downloads: 136

For eBusiness & Channel Strategy Professionals

Blog:Insurance eBusiness Initiatives And IT Priorities And Spending Closely Aligned For 2012

The insurance industry is in the midst of some big changes. Those changes introduce very new pressures, priorities, and uncertainties into an industry whose business depends on stability. In these...

For eBusiness & Channel Strategy Professionals

Report:The Future Of Insurance Is Mobile

Vision: The Mobile Insurance Strategy Playbook

Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...

• Downloads: 1084
• Comments: 2
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For eBusiness & Channel Strategy Professionals

Tool:Banking Inquiries Show An Industry Whipped By Cyclical And Regulatory Factors

For eBusiness & Channel Strategy Professionals

Report:Case Study: MassMutual Helps Gen Yers See Into Their Futures

Edutainment Succeeds In Engaging Twentysomethings Through Digital Tools

The Retirement Services Division at Massachusetts Mutual Financial Group (MassMutual) provides retirement savings programs through employers across the US. An important segment that will consume...

• Downloads: 409
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For eBusiness & Channel Strategy Professionals

Blog:Life Post-Meltdown: Insurance eBiz Pros Are Evolving Their Strategies (And They’re Asking Questions Of Forrester)

I recently sorted through just shy of 2,000 inquiries that Forrester analysts completed from insurance industry clients, from a grim Q1 2009 through the cautious optimism at the end of Q1...

For eBusiness & Channel Strategy Professionals

Report:How Canadian Insurance Customers Use Different Channels

Canadians still use the phone as their primary channel for insurance. In fact, the phone was the only channel used by a majority of online Canadian insurance customers in the past year, while fewer...

• Downloads: 546

For eBusiness & Channel Strategy Professionals

Tool:Insurance Spend Reflects Economy And Increased Reliance On Outsourcing

For Security & Risk Professionals

Report:Prevent Insurance Crime With The Four Cornerstones Of Better Fraud Management

Insurers Must Catch Up To The Sophistication Of Today's Fraudsters

Fraud costs the US insurance industry upward of $40 billion, which the industry then passes on to policyholders in the form of higher premiums. Financial crime is on the rise as fraudsters become...

• Downloads: 201

For eBusiness & Channel Strategy Professionals

Report:Tech Opportunities In The North American Insurance Industry

Emerging Technologies Spur New Insurer Thinking And New Vendor Applications

North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...

• Downloads: 806

For eBusiness & Channel Strategy Professionals

Report:Hot Banking Tech Companies To Watch In 2010: Q2 Update

Focusing on solving the core industry-specific business problems is the next big wave in the tech industry. Nowhere is it more evident of technology's unique role in solving business problems than in...

• Downloads: 740

For eBusiness & Channel Strategy Professionals

Tool:IT Budgets Increasing In 2010; Big Portion Of Spend Devoted To Apps

For eBusiness & Channel Strategy Professionals

Tool:Changing Business Landscape Driving Demand For New BT Roles In 2010

For eBusiness & Channel Strategy Professionals

Client Inquiry:How Companies Are Leveraging Optical Character Recognition (OCR)

We'd like some information around claims processing. Do you have insights around how companies leverage optical character recognition (OCR) for processing claims, including technologies/platforms and...

For eBusiness & Channel Strategy Professionals

Report:Lead Your Mobile Insurance Future With Sound Strategic Planning

Strategic Plan: The Mobile Insurance Strategy Playbook

Mobile strategies fail when firms approach them as purely technology solutions without clear business objectives and stakeholder support. Having a documented strategic plan that all stakeholders...

• Downloads: 272
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For eBusiness & Channel Strategy Professionals

Tool:Ability To Check Claim Status Online Reassures Claimants

For eBusiness & Channel Strategy Professionals

Report:Hot Insurance Tech Companies To Watch In 2010: Q2 Update

Effective vertical strategies are becoming more critical for tech vendors as they try to address the core business problems — not just the pure technical problems — of their customers....

• Downloads: 822

For eBusiness & Channel Strategy Professionals

Report:The State Of Mobile Insurance In 2013

Landscape: The Mobile Insurance Strategy Playbook

Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial consumer interest in mobile insurance, actual use is...

• Downloads: 544
• Comments: 1
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