About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
We hear a lot about cloud IAM vendors offering metadirectories or user repositories in the cloud. We predict that in 1-2 years we'll see AD being moved from on-premises installations into cloud...
When a global financial institution saw a large uptick in fraud in its commercial banking, it realized that transaction monitoring alone was insufficient. The bank needed to do more, but it was...
We are kicking off research on security and identity intelligence, which is about understanding risk and detecting abnormal behavior. One thing is clear: companies don't even *know* what...
Traditional Methods Start To Sag, While Mobile-Fueled Methods Surge
The strong authentication landscape has undergone tremendous churn in recent years as new mobile-fueled technologies have come online and as RSA, the premier vendor of hardware one-time password...
A common theme during this week's SAS and FICO user conferences was how to use Big Data to make fraud decisions faster, more accurately and without impacting the customers in any negative way....
Protecting Information Consistently With Identity Context (PICWIC) Is A Must
According to Forrester survey data, "trusted" insiders and business partners, intentionally or unintentionally, are responsible for 43% of security breaches. The recent WikiLeaks breach illustrates...

Six Vendors That Matter Most And How They Stack Up
In Forrester's 15-criteria evaluation of cloud identity and access management (IAM) vendors, we identified the six most significant solution providers in this category — Covisint, Lighthouse...

IBM's Watson (natural language processing, deduction, AI, inference and statistical modeling all served by a massively parallel POWER7 array of computers with a total of 2880 processors with...
A North American online retailer found that fraud losses ate at profits and affected the customer experience. The retailer's manual fraud management processes could not scale with the volume of its...
Software-As-A-Service Adoption Drives Federated Access; Provisioning Still Lags
The wait is over. According to Forrester's recent security survey, adoption of identity federation jumped from less than 5% two years ago to more than 12% in 2009. Why? Because software-as-a-service...
Want to know more about Access Certification and Attestation? Would you like to win an iPad and get a courtesy copy of a Forrester report on the findings of a survey on the topic? ...
Policy And Procedures: The Identity And Access Management Playbook
This report outlines the process and procedures of Forrester's solution for security and risk (S&R) professionals looking to build their identity and access management (IAM) strategy. S&R...
Requirements For Data Security, Mobile Devices, And Cloud-Based Services Will Forge Ahead
For 2011, Forrester predicts that IT administration efficiency and business agility will become the main drivers for using identity and access management (IAM). A bevy of acquisitions during the past...
After RSA's acquisition of SilverTail, things are heating up in mobile application level behavioral detection. We see fraud management vendors increasingly looking at mobile application...
Business Impact: The Identity And Access Management Playbook
Security and risk (S&R) executives responsible for identity and access management (IAM) must manage access to sensitive applications and data because of security and compliance requirements -- and...
We have three stores where we store user credentials. We're looking for a solution to synchronize them, and we want to avoid having to write our own programs to do this. Are there commercial...
The Six Vendors That Matter Most And How They Stack Up
In Forrester's 16-criteria evaluation of risk-based authentication vendors, we identified the six significant vendors in this category — CA Technologies, Entrust, iovation, RSA, Symantec, and...
How One Healthcare Provider Improved The End User Experience Of 1,500 Physicians
In today's healthcare environment, physicians must access a wide array of IT applications to provide quality patient care. Because of the growing number of both on-premises and SaaS-based...
How many people are using self-service password reset, and how successful is it? What are the advantages? What are the disadvantages?
Six New Features And Capabilities Redefine PIM Architecture
Privileged identity management (PIM) is composed of password safes, sensitive entitlement management, and session recording and auditing. It's used primarily for managing system administrator...
We are looking at strengthening our processes around access management, access control, monitoring, and auditing. We have four questions: 1) what are the adoption rates for privileged account...