About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
What are the typical rates for IT and business change consultancy services currently negotiated with key partners (consultancy firms)?
We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...

Sourcing executives are winding down 2010 and gearing up for 2011. Most of the sourcing executives we have spoken with recently are bullish about the year ahead, despite some looming uncertainty...
Is it standard practice for a SaaS vendor to require a prospective customer to pay a full year's worth of fees even though the prospect will not begin to use the SaaS offering until midyear?
Are there any studies that compare the trends of software-as-a-service (SaaS) versus traditional perpetual software licensing and/or the right to use licenses?
I wanted to know the overall market potential for Oracle apps implementation as well as its market potential within different verticals, products and geographies.
Market Consolidation Continues; New Delivery And Pricing Models Prevail
The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...
Findings From Our Recent Study Of 186 SAP Clients Using Third-Party SIs
Forrester surveyed 186 SAP services client references and found that overall satisfaction and perception of pricing transparency rated high — but numerous gaps exist. Key areas that sourcing...
Does Forrester have any longer-range projections for software-as-a-service (SaaS) uptake in the market over the next three to six years to help us plan our application strategy?
Forrester received more than 1,000 inquiries on SaaS and cloud services to date in 2010. With SaaS gaining maturity and even becoming the more common way to deploy software in some categories, firms...
Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...
New Models Better Align BI Services Buyers And Sellers
Business intelligence (BI) is high on the list of technology investments as organizations try to make informed decisions with the growing masses of data available to them. But several significant...

How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys
Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application buyers...

At SAP SAPPHIRE (SAP’s biggest user conference, May 14–16), SAP announced that it has deployed more than 1,400 instances of Rapid Deployment Solutions (RDS) at more than 1,000 unique...
Clients Are Asking More Sophisticated Questions On SaaS
Software-as-a-service (SaaS) buyers are no longer asking just: "What is SaaS?" "Who offers SaaS?" and "Is SaaS secure?" Inquiries to Forrester in the first half of 2010 show that SaaS buyers are now...
We are currently reviewing our strategy for how many systems integrators (SIs) we should have for multiple SAP projects and programs. We are also interested in understanding the views on combining...
Insights From The 2010 Oracle SI Client Reference Survey
Forrester surveyed 108 Oracle implementation client references at the end of 2010 and found that overall client satisfaction is high; satisfaction was higher than in our previous study conducted in...
Leading-edge executives at organizations drive growth, innovate, and disrupt industries through emerging technologies: social, mobile, cloud, analytics, sensors, GIS and others. 85% of executives in...
What are some enterprise resource planning (ERP) success stories and metrics?
Analysis Of 13 Global Leaders' Capabilities And How They Stack Up
Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

Innovation is again the hot topic for clients, as it was before the economic downturn. Clients have a renewed interest in innovation and business growth, and they seek services partners who can help....