Forrester

For Sourcing & Vendor Management Professionals

Client Inquiry:Service-Level Agreements (SLAs) From A Contractual Perspective

We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are Best Practices For Software-As-A-Service (SaaS) Vendor Pricing?

Is it standard practice for a SaaS vendor to require a prospective customer to pay a full year's worth of fees even though the prospect will not begin to use the SaaS offering until midyear?

For Sourcing & Vendor Management Professionals

Client Inquiry:Emerging SaaS Trends

Are there any studies that compare the trends of software-as-a-service (SaaS) versus traditional perpetual software licensing and/or the right to use licenses?

For Sourcing & Vendor Management Professionals

Client Inquiry:Oracle Apps Implementation Market Potential

I wanted to know the overall market potential for Oracle apps implementation as well as its market potential within different verticals, products and geographies.

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: SAP Services Providers, Q2 2011

Market Consolidation Continues; New Delivery And Pricing Models Prevail

The past two years have seen significant change in the SAP services market: acquisition and consolidation have run rampant, and new delivery models have changed the game for buyers and providers...

• Downloads: 1937

For Sourcing & Vendor Management Professionals

Report:Insights Into Real-World SAP Projects

Findings From Our Recent Study Of 186 SAP Clients Using Third-Party SIs

Forrester surveyed 186 SAP services client references and found that overall satisfaction and perception of pricing transparency rated high — but numerous gaps exist. Key areas that sourcing...

• Downloads: 583

For Sourcing & Vendor Management Professionals

Client Inquiry:Can Forrester Provide Longer-Range Projections For SaaS?

Does Forrester have any longer-range projections for software-as-a-service (SaaS) uptake in the market over the next three to six years to help us plan our application strategy?

For Sourcing & Vendor Management Professionals

Tool:Overview Of Providers By Life Cycle

For Sourcing & Vendor Management Professionals

Report:The SaaS Market Hits Mainstream: Adoption Highlights 2011

Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

• Downloads: 1050

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Oracle Services Providers, Q2 2011

How To Sift Through A Crowded Field Led By Accenture, IBM, And Infosys

Forrester evaluated 14 leading global services providers in the Oracle applications market to assess strengths, weakness, and differences in strategy. This report will help Oracle application buyers...

• Downloads: 1541
• Rating:

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: SaaS, H1 2010

Clients Are Asking More Sophisticated Questions On SaaS

Software-as-a-service (SaaS) buyers are no longer asking just: "What is SaaS?" "Who offers SaaS?" and "Is SaaS secure?" Inquiries to Forrester in the first half of 2010 show that SaaS buyers are now...

• Downloads: 574

For Sourcing & Vendor Management Professionals

Report:Key Considerations For Selecting An Oracle Services Provider

Insights From The 2010 Oracle SI Client Reference Survey

Forrester surveyed 108 Oracle implementation client references at the end of 2010 and found that overall client satisfaction is high; satisfaction was higher than in our previous study conducted in...

• Downloads: 458

For Sourcing & Vendor Management Professionals

Tool:Overview Of Providers By Functionality

For Sourcing & Vendor Management Professionals

Client Inquiry:Enterprise Resource Planning Success Stories

What are some enterprise resource planning (ERP) success stories and metrics?

For Sourcing & Vendor Management Professionals

Tool:SaaS Projects Are Growing In Length And Complexity

For Sourcing & Vendor Management Professionals

Report:Cloud Orchestration Models

Service Providers Offer New Models To Address Emerging Buyer Needs For Cloud

Forrester recently interviewed leading services providers around their offerings built for XaaS technologies (i.e., software-as-a-service, platform-as-a-service, and testing-as-a-service). We also...

• Downloads: 1572

For Sourcing & Vendor Management Professionals

Report:Selecting The Right Sourcing Models For Large ERP Services Deals

Best Practices To Decide When And How To Use Multiple Providers

Single-source versus multisource in large enterprise resource planning (ERP) services deals? This is an ongoing, yet critical, question for ERP clients. The question has no single right answer but,...

• Downloads: 167
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For Sourcing & Vendor Management Professionals

Report:How SaaS Will Change Technology Sourcing Strategy

Sourcing executives are increasingly considering SaaS solutions as part of their overall technology vendor landscape. Are these technologies disruptive to sourcing? To answer that question, Forrester...

• Downloads: 1227

For Sourcing & Vendor Management Professionals

Tool:SaaS Capabilities Assessment: Governance Maturity

For Sourcing & Vendor Management Professionals

Client Inquiry:Standards For Uptime Agreements

What are the standards for uptime agreements, particularly in on-demand or SaaS-type agreements?

For CIO Professionals

Report:Which Software Markets Will SaaS Disrupt?

Software-As-A-Service (SaaS) Products And Business Models Will Have Selective Impact

Software-as-a-service (SaaS) is an important new set of capabilities and engagement models in the IT industry, particularly in the emerging world of cloud computing. We project that SaaS offerings...

• Downloads: 2048

For Sourcing & Vendor Management Professionals

Report:Market Overview: Tier Two SAP Services Providers

Smaller SAP Partners Provide Flexible, High-Value Alternatives To Larger SIs

Most SAP clients have heard of the major global systems integrators (SIs) — like Accenture, Deloitte, IBM, Infosys, and TCS. But many of our clients ask Forrester for information about...

• Downloads: 677

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Salesforce.com Implementation, Q2 2011

In A Rapidly Changing Market, Forrester Sees Increasing Vendor Differentiation

To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com...

• Downloads: 1550

For Sourcing & Vendor Management Professionals

Report:Provider Resourcing Models In SAP Projects

Analysis Of Resourcing Models Across 186 SAP Customers

Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

• Downloads: 300

For Sourcing & Vendor Management Professionals

Report:Determining When An Enterprise License Agreement (ELA) For Salesforce.com Makes Sense

Salesforce.com introduced the enterprise license agreement (ELA) in late 2009, and many of its customers are now wondering if and when an ELA makes sense. Forrester recently interviewed key...

• Downloads: 306
• Rating: