Forrester

For Sourcing & Vendor Management Professionals

Report:Building — Or Re-Invigorating — A Shared Service Center

In the mid-1990s companies tried to combine some of the advantages of outsourcing with the benefits of keeping important internal know-how and key resources. As a result, the shared service center...

• Downloads: 644

For Sourcing & Vendor Management Professionals

Client Inquiry:IT Outsourcing Governance Tools

What tools should I use for IT Outsourcing Governance?

For Sourcing & Vendor Management Professionals

Blog:ATOS To Buy SIS

Rumors became official on Tuesday: Siemens succeeded in finding a viable partner to buy its IT Solutions and Services (SIS) business. For all of us following the market in the past it wasn’t a...

For Sourcing & Vendor Management Professionals

Blog:When Planning To Drive Through A Desert – Make Sure Your Car Doesn’t Break!

Imagine the following: You’re about to embark on a road trip through the desert. Anyone who loves living would put the car they rely on into a repair shop prior to starting this journey to make...

For Sourcing & Vendor Management Professionals

Client Inquiry:How Do You Define A Sourcing Strategy?

What do I have to do to prepare for defining a sourcing strategy?

For Sourcing & Vendor Management Professionals

Report:Cutting SVM's Gordian Knot Of Process Responsibilities

Processes: The SVM Practice Playbook

Many sourcing and vendor management (SVM) clients struggle to define the core process responsibilities of their job — and that's no surprise given the number of activities that SVM is...

• Downloads: 126
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: SVM Tool Set, Q1 2013

Today's Tool Sets Improve Supplier Management Through Integration And Workflow

Sourcing organizations have matured, and sourcing and vendor management's integration with internal and external stakeholders will be the key to delivering value going forward. Forrester believes...

• Downloads: 252
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For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The Dos And Don'ts In Setting Up A VMO?

What are the dos and don'ts in setting up a vendor management office (VMO)?

For Sourcing & Vendor Management Professionals

Report:Aligning Vendor Management Responsibilities To Your IT Organization's Mandate

IT Archetype Serves As The Foundation For Effective Organizational Alignment

Although most companies understand the need for a more strategic vendor management office (VMO), many of these companies don't know where to organize their vendor management activities. Because...

• Downloads: 513

For Sourcing & Vendor Management Professionals

Report:Build SVM's Value Message

Value Communication: The SVM Practice Playbook

Many sourcing and vendor management (SVM) professionals fear getting called into their CIO's office to justify their value. This fear often has some justification: Because executive leaders often...

• Downloads: 207
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For Sourcing & Vendor Management Professionals

Blog:What Vendor Risk Criteria Do You Monitor Constantly?

Most of my clients today monitor at least their key suppliers to mitigate risk. But the criteria they look at are mostly limited to the contractual ("Do I get what I pay for?") and financial...

For Sourcing & Vendor Management Professionals

Report:Accelerate Your Business Objectives With A Professional SVMO

Executive Overview: The SVM Practice Playbook

Rapid changes in technology offerings, along with growing demand for technology-driven innovation, are forcing companies to rely much more heavily on their suppliers. More and more companies are...

• Downloads: 145
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For Sourcing & Vendor Management Professionals

Report:SVM's 2012 Priorities: Integrating Traditional Sourcing Practices With New Business Needs

Despite Some Operational Barriers, SVM Is Moving Ahead

Forrester fielded its second annual Global Sourcing and Vendor Management Priorities Online Survey in Q3 2011 to 156 sourcing and vendor management (SVM) professionals. The survey highlighted some...

• Downloads: 215
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For Sourcing & Vendor Management Professionals

Client Inquiry:How Do You Transition Services To A Third Party?

How do you transition services to a third party, and what is the impact on both the retained organization managing the service in the future and the IT organization that will receive the service? How...

For Sourcing & Vendor Management Professionals

Blog:Moving From The Horse To The Car: Innovation Or Improvement?

Was the introduction of the Ford Model T an improvement or an innovation over the horse drawn wagon? As an SVM professional, you may ask, “Why is this question important for me?” But as...

For Sourcing & Vendor Management Professionals

Client Inquiry:Vendor Management System Qualifications

What does a vendor management system look like and what are the vendor qualifications (certifications, ethics, compliance, etc.)?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Does Co-Sourcing Really Mean?

What does Forrester refer to as co-sourcing model; what is Forrester's definition of a co-sourcing model; and what are the major pros and cons of a co-sourcing model compared to dedicated model?

For Sourcing & Vendor Management Professionals

Report:The Implications Of A New Dynamic Workforce On Sourcing And Vendor Management

Generation Y's Presence In The Workforce Is Changing Sourcing Strategy

The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time...

• Downloads: 338

For Sourcing & Vendor Management Professionals

Report:Find Out How Risky Your Suppliers Are: Introducing The Vendor Viability Index

This Report Is The First In A Series On Vendor Viability

Today, third-party spend accounts for more than 70% of the total budget — everything except personnel costs. Sourcing and vendor management (SVM) professionals must make sure that they spend...

• Downloads: 387
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For Sourcing & Vendor Management Professionals

Report:The SVM Organization's Future In 2020

Vision: The SVM Practice Playbook

Over the next years, Forrester expects IT organizations as we know them today to change dramatically, a result of a new wave of emerging technologies and a shift in the way employees use technology....

• Downloads: 272
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For Sourcing & Vendor Management Professionals

Report:Achieve Stakeholder Buy-In For Your SVMO

Sourcing and vendor management (SVM) organizations are the professional link between the internal business demand and the external supply resources. SVM professionals have to engage with business...

• Downloads: 105
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For Sourcing & Vendor Management Professionals

Report:Critical Sourcing Decisions Depend On Your Application Portfolio Analysis

In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

• Downloads: 234
• Comments: 2
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For Sourcing & Vendor Management Professionals

Report:The Pros And Cons Of Free Solutions In Desktop Videoconferencing

It Empowers The Workforce, But Puts Pressure On Security And Risk

Clients often ask Forrester why they should pay for desktop video solutions when there are free consumer market solutions that could be available to everyone in the organization. This is a valid...

• Downloads: 299

For Sourcing & Vendor Management Professionals

Report:Case Study: How Merck Cut Costs And Improved Value By Investing In Vendor Management

Very few IT organizations have complete control over the corporatewide IT investments that are spent with external services providers. In Forrester's Forrsights Budget And Priorities Tracker Survey,...

• Downloads: 440

For Sourcing & Vendor Management Professionals

Client Inquiry:Vendor Segmentation For A VMO

What is the industry framework for vendor segmentation for a VMO?