Forrester

For CIO Professionals

Report:Rich Communication Services Can Unlock The Value Of Systems Of Engagement

The Joyn Initiative Will Help Evolve Engagement Strategies

As companies evolve their strategies to embrace systems of engagement, CIOs are likely to benefit from the emergence of a new major social media communications platform, rich communication services...

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For Chief Information Officer Professionals

Blog:Google Pays Orange To Carry Video Traffic

Orange’s CEO mentioned during a business show on French TV that Orange is receiving money from Google for transmitting Google’s traffic (most of which stems from YouTube). No details...

For Chief Information Officer Professionals

Blog:Changing end user behaviour undermines traditional carrier business model and forces radical change

  Carriers have lost a great deal of their relevance for end users. People of all shades, individuals, employees, information workers, etc, are looking for solutions that meet their demand, not...

For Chief Information Officer Professionals

Blog:Life For European Telecom Carriers Will Not Get Any Easier In 2013

with Thomas Husson At the beginning of this year, I took the time to sit down with my colleague Thomas Husson, vice president and principal analyst on Forrester's consumer product...

For Chief Information Officer Professionals

Blog:Huawei Analyst Summit 2011: Extending The Competition To Mobile Devices And Enterprise Solutions

During its European Analyst Summit in London, Huawei provided details regarding two crucial elements of its expanding market positioning: It outlined its intention to launch mobile devices and...

For Chief Information Officer Professionals

Blog:Joyn: Next-Generation Business Communications

  Deutsche Telekom launched the joyn messaging service in Germany today. It is hardly the first carrier to do so; Telefonica, Vodafone, MetroPCS, and SK Telecom have already launched such...

For CIO Professionals

Report:Voice And Messaging Are Not Dead

Prepare For The Implications Of Over-The-Top Communications

Telecom carriers' core revenue base, voice and messaging, is under attack from the over-the-top (OTT) business model. Given the financial importance of voice and messaging revenues for carriers, they...

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For Chief Information Officer Professionals

Blog:T-Systems’ Analyst Summit 2011: Getting Past A Lost Year

T-Systems’ Analyst Summit 2011 in Frankfurt was dominated by updates on the progress the company made regarding its restructuring projects. As a result of these efforts, T-Systems has created...

For Chief Information Officer Professionals

Blog:Impressions From Google Enterprise’s Road Show

Recently I attended one of the day-long events in Munich that Google offers as part of its atmosphere on tour road show that visits 24 cities globally in 2012. The event series is aimed at enterprise...

For Chief Information Officer Professionals

Blog:Vodafone Reinforces Its Position In The UK Enterprise Market Through Cable & Wireless Worldwide Take-Over

Vodafone agreed to acquire Cable & Wireless Worldwide (CWW) for 1.04 billion pounds in cash, valuing CWW at three times EBITDA. The deal propels Vodafone to the second largest telco in the UK with...

For CIO Professionals

Report:Telcos Without Networks

Network Sharing And Outsourcing Is In Many Telcos' Future

Network infrastructure has long been the telco business's cash cow. In recent years, this cow has suffered from a poor diet as the result of pricing pressure, network overloads, and nontelco...

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For Chief Information Officer Professionals

Blog:Speed-Based Pricing Points The Way For Carriers To Respond To OTT Attacks On Communication Services

  This summer Switzerland’s incumbent carrier, Swisscom, launched a simple but revolutionary new mobile tariff, Natel Infinity. Infinity is a speed-based tariff that comes in the versions...

For Chief Information Officer Professionals

Blog:Financial Market Turmoil And The Impact On Telecoms Providers

As a former investment analyst, I remember the feeling when stock market screens turn deep red. Such days turn one’s stomach upside down on a dealing floor. But even from the outside, such...

For Chief Information Officer Professionals

Blog:Telefonica Digital: Only A First Step Towards Transforming The Telco Business Model

I recently attended an event in London where Telefonica shed more light on its Digital division. Digital is the central division driving innovation at Telefonica group and was formed in September...

For Chief Information Officer Professionals

Blog:Network Sharing And Outsourcing Is In Many Telcos' Future

Network infrastructure is the basis for all funding of telco activities; as such, telcos must not only keep the cash cow alive, but also strengthen it. Management of network infrastructure is easily...

For CIO Professionals

Report:Prepare For The Connected Enterprise Now

Insights From The Forrsights Networks And Telecommunications Survey, Q1 2012

The connected enterprise is becoming a reality. Businesses require access to the best market information regarding customer demand, supplier options, transport and logistics, and sales patterns. They...

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For Chief Information Officer Professionals

Blog:Nokia Siemens Networks Announces Radical Strategy Review

Nokia Seimens Networks’ top management has finally pulled the emergency brakes, after months of unsuccessful attempts to find a buyer. Going forward, NSN will focus on mobile network...

For Chief Information Officer Professionals

Blog:From An Enterprise Perspective, Mobile World Congress 2013 Will Focus More On Solutions

As an analyst who focuses on the future of communications and the implications for business, I will travel to Mobile World Congress (MWC) with several expectations: There will be a greater focus on...

For Chief Information Officer Professionals

Blog:Telefonica Leadership Conference: Effective Repositioning

Last week I attended Telefónica’s leadership event, which is held annually in Miami, reflecting its very strong basis in the Americas. This year’s event attracted around 700...

For CIO Professionals

Report:The Future Of Over-The-Top Services

As Carriers Move To Embrace OTT, Enterprises Will Benefit

Over the top (OTT), the network-agnostic delivery of digital services, marks an important shift in the delivery and consumption of information and communications technology (ICT) services. OTT breaks...

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For Chief Information Officer Professionals

Blog:Colt revamps its channel approach – have they missed a trick?

This week, Colt launched its Ceano cloud services for SMBs with a particular focus on the reseller channel that actually services these businesses. As this announcement combines the business strategy...

For Chief Information Officer Professionals

Blog:Colt Revamps The Way It Develops Agile Solutions For Its Customers

The other day I visited Colt’s London HQ and saw how the telco is revamping its approach to developing more customer-centric and Agile solutions (Colt consciously avoids the “cloud”...

For Chief Information Officer Professionals

Blog:Deutsche Telekom Demonstrates Willingness For Cultural Change As Part Of Innovation Drive

I attended Trend Forum 2012 last week in Bonn, effectively an analyst day where Deutsche Telekom presented its innovation strategy. There was no focus on overall group strategy. Still, innovation...

For Chief Information Officer Professionals

Blog:Nokia Siemens Networks Outlines More Details Of Strategy At Analyst Event

At its 2011 Analyst Event in Boston, Nokia Siemens Networks (NSN) outlined more details of its recently announced strategy review. In our view, the new focus NSN is taking is right. NSN is focusing...

For Chief Information Officer Professionals

Blog:Impressions From Mobile World Congress 2013: Emphasize Usage Scenarios To Retain Relevancy

  In light of my expectations (http://goo.gl/ZIU9d), Mobile World Congress contained few real surprises this year. This is not to say that MWC was boring: It provided valuable insights into the...