Forrester Research : Analyst

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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

Research Coverage:

Mobile Channel for Consumers, eCommerce

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Apple (7)
Microsoft (6)
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- Microsoft (6)
- Nokia (1)
- Research In Motion (1)
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171 results in Social

IT Infrastructure & Operations

For Infrastructure & Operations Professionals
Client Inquiry:Central Banks And The Private Cloud
James StatenOctober 21, 2011
We're looking to implement a community/shared private cloud solution for central banks. What are some of the people, process, and technology considerations we would have to take into account for this...
For Security & Risk Professionals
Client Inquiry:Will SMS Messaging And Email Emergency Notification Replace Voice-To-Voice Communication?
Stephanie BalaourasAugust 16, 2011
What changes in emergency notification tactics do you foresee? More specifically, it seems as if SMS messaging and email will replace telephone voice-to-voice communications. Will SMS messaging and...
For Vendor Strategy Professionals
Client Inquiry:Collaboration Versus Unified Communications
Henry DewingJanuary 25, 2011
How does Forrester define collaboration versus unified communications?
For Infrastructure & Operations Professionals
Client Inquiry:What Expectations Should We Set For Support For Internally Facing Applications?
Glenn O'DonnellOctober 18, 2011
What are most organizations' expectations regarding 24x7 on-call support for applications — specifically internal applications, not simply customer-facing/web applications? What should we be...
For Infrastructure & Operations Professionals
Client Inquiry:Next Generation Wi-Fi
Andre KindnessFebruary 04, 2011
Please provide some information on the next generation Wi-Fi that will use the 60 GHz frequency, with a data rate of 7 Gbps. When is this projected to be available, and is it for specialized use or...
For CIO Professionals
Client Inquiry:How Do We Build The Business Case To Give Tablets To Salespeople?
Ted SchadlerSeptember 13, 2011
How are companies making a business case to purchase tablets for their sales teams?
For Vendor Strategy Professionals
Client Inquiry:Typical Percentage Of Product Spend For Standard Installation Services In An Enterprise Environment
Henry DewingFebruary 18, 2011
What is the typical percentage of product spend for standard installation services in an enterprise environment (telephony, contact center), with no extra programming/scripting, just standard design,...
For Infrastructure & Operations Professionals
Client Inquiry:What Role Will The Mainframe Play In A Future Private Cloud Implementation?
Richard FicheraMarch 26, 2012
As companies move to public and private cloud environments and migrate off legacy COBOL solutions to more modern (e.g., SAP) solutions, what role are the mainframes filling in such a future state?
For Infrastructure & Operations Professionals
Client Inquiry:What Are The Principal Windows 7 Migration Roadblocks
Benjamin GrayAugust 01, 2011
What are the top three roadblocks companies are experiencing in migrating to Windows 7 either during the actual migration process or in the migration planning process? What are the biggest roadblocks...
For Infrastructure & Operations Professionals
Client Inquiry:Is There Any Useful Life Left In Windows 2000?
Richard FicheraOctober 18, 2011
Is there any useful life left in Windows 2000?
For Infrastructure & Operations Professionals
Client Inquiry:System Operations Post-Implementation Review
Jean-Pierre GarbaniFebruary 08, 2011
What, if anything, should be reviewed, analyzed, and evaluated as part of the post-implementation review (PIR) for system operations? What operational items should be reviewed and analyzed as part of...
For Sourcing & Vendor Management Professionals
Client Inquiry:Yes You Can Buy Unified Communications Component Services Standalone And Avoid Silos
Brownlee ThomasSeptember 23, 2011
Are unified communications (UC) components being sold as standalone offerings? Maybe it goes against the idea of "unified," but does Forrester see a trend of buying only one component or feature set...
For CIO Professionals
Client Inquiry:Finding The Opportunity And Market Potential For Cloud Storage Services
Frank E. GillettAugust 08, 2011
Cloud storage services might be an add-on option for clients. How do you assess the opportunities and market potentials of cloud storage services? How do you assess the overall opportunity of these...
For CIO Professionals
Client Inquiry:Consumerization Drives Tablet And Smartphone Adoption For Business Travelers
Ted SchadlerSeptember 13, 2011
We are in the beginning stages of implementing a mobile strategy for business travelers. We would like to discuss mobile applications and platforms that support the business traveler, what the...
For Infrastructure & Operations Professionals
Client Inquiry:What Are Forrester's Recommendations Regarding Storage Metrics And Benchmarking?
Andrew ReichmanApril 07, 2011
We have substantial investments in SAN, NAS, and DAS from a multitude of vendors. What type of storage metrics should we be using to measure the effectiveness of our storage environment? How can we...
For Infrastructure & Operations Professionals
Client Inquiry:What Are Best And Next Practices For Evolving Technology Standards And Policies For Client Devices?
David K. JohnsonNovember 17, 2011
We're in the process of reviewing our technology standards and policies and have a few questions. What are the current "best" and "next" practices in this area? What are companies doing about...
For Infrastructure & Operations Professionals
Client Inquiry:What Is The Best Way To Support Multiple Operating Systems?
David K. JohnsonOctober 28, 2011
From an order of magnitude perspective, what is the cost of supporting multiple OSes? What support tools for Windows and Mac would you recommend for people and process?
For Application Development & Delivery Professionals
Client Inquiry:What Are Current Trends In Remote Worker Phone Solutions?
Art SchoellerAugust 30, 2012
For both back-office and contact center spaces, what are the trends in voice technology for remote workers?
For Infrastructure & Operations Professionals
Client Inquiry:Contingency Site Distance Requirements
Rachel A. DinesJanuary 04, 2011
What is the minimum distance that a contingency site should be from the primary site to eliminate the possibility of a single incident rendering both sites inoperable? Said another way, at what...
For Application Development & Delivery Professionals
Client Inquiry:What Is The Industry Standard Methodology For Determining Telephony Capacity
Art SchoellerJuly 19, 2011
Is there an industry standard methodology to determine the sizing for a phone system, specifically the sizing ("pipe") for inbound/outbound calls? If there is an industry standard method for...
For Infrastructure & Operations Professionals
Client Inquiry:Application-Specific Bundles Need To Provide Certain Characteristics To Attract Buyers
Richard FicheraApril 04, 2012
Do you consider the combination of SAP HANA with an IBM or HP box an application-specific bundle too? When customers consider buying these application-specific bundles, what are the primary decision...
For Security & Risk Professionals
Client Inquiry:Are There Cloud-Based Providers For iPad Security Management?
Christopher ShermanSeptember 27, 2011
We would like to provide iPads to employees for certain business needs. Our plan is to connect the iPads to the corporate network via guest Wi-Fi and/or broadband and connect using Citrix for access...
For Infrastructure & Operations Professionals
Client Inquiry:Virtual Desktop Infrastructure
Benjamin GrayJanuary 10, 2011
We've recently launched an RFP for global infrastructure vendors (for virtual desktop infrastructure [VDI], for both existing functionality and for future possibilities), and we will shortly launch a...
For Security & Risk Professionals
Client Inquiry:Use These Communication Strategies In The Event Of A Disaster
Stephanie BalaourasJanuary 12, 2012
We would like to know, in the event of a disaster: 1) Whom should we call; 2) what format is best; 3) what kind of information/instructions should we provide on the call; and 4) what kind of...
For Infrastructure & Operations Professionals
Client Inquiry:What Are The Best Practices For Building A Transformational Infrastructure Road Map?
James StatenJanuary 25, 2011
We're in the process of building out a transformational infrastructure road map for our IT and business executives. What are some best practices for such an infrastructure road map?

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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Research Coverage:

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For Infrastructure & Operations Professionals

Client Inquiry:Central Banks And The Private Cloud

For Security & Risk Professionals

Client Inquiry:Will SMS Messaging And Email Emergency Notification Replace Voice-To-Voice Communication?

For Vendor Strategy Professionals

Client Inquiry:Collaboration Versus Unified Communications

For Infrastructure & Operations Professionals

Client Inquiry:What Expectations Should We Set For Support For Internally Facing Applications?

For Infrastructure & Operations Professionals

Client Inquiry:Next Generation Wi-Fi

For CIO Professionals

Client Inquiry:How Do We Build The Business Case To Give Tablets To Salespeople?

For Vendor Strategy Professionals

Client Inquiry:Typical Percentage Of Product Spend For Standard Installation Services In An Enterprise Environment

For Infrastructure & Operations Professionals

Client Inquiry:What Role Will The Mainframe Play In A Future Private Cloud Implementation?

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Principal Windows 7 Migration Roadblocks

For Infrastructure & Operations Professionals

Client Inquiry:Is There Any Useful Life Left In Windows 2000?

For Infrastructure & Operations Professionals

Client Inquiry:System Operations Post-Implementation Review

For Sourcing & Vendor Management Professionals

Client Inquiry:Yes You Can Buy Unified Communications Component Services Standalone And Avoid Silos

For CIO Professionals

Client Inquiry:Finding The Opportunity And Market Potential For Cloud Storage Services

For CIO Professionals

Client Inquiry:Consumerization Drives Tablet And Smartphone Adoption For Business Travelers

For Infrastructure & Operations Professionals

Client Inquiry:What Are Forrester's Recommendations Regarding Storage Metrics And Benchmarking?

For Infrastructure & Operations Professionals

Client Inquiry:What Are Best And Next Practices For Evolving Technology Standards And Policies For Client Devices?

For Infrastructure & Operations Professionals

Client Inquiry:What Is The Best Way To Support Multiple Operating Systems?

For Application Development & Delivery Professionals

Client Inquiry:What Are Current Trends In Remote Worker Phone Solutions?

For Infrastructure & Operations Professionals

Client Inquiry:Contingency Site Distance Requirements

For Application Development & Delivery Professionals

Client Inquiry:What Is The Industry Standard Methodology For Determining Telephony Capacity

For Infrastructure & Operations Professionals

Client Inquiry:Application-Specific Bundles Need To Provide Certain Characteristics To Attract Buyers

For Security & Risk Professionals

Client Inquiry:Are There Cloud-Based Providers For iPad Security Management?

For Infrastructure & Operations Professionals

Client Inquiry:Virtual Desktop Infrastructure

For Security & Risk Professionals

Client Inquiry:Use These Communication Strategies In The Event Of A Disaster

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Best Practices For Building A Transformational Infrastructure Road Map?

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