About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
Can you please send some key requirements, skills, areas of focus, and areas of demonstrated expertise for an SOA architect?
Our company is relaunching our enterprise architecture function. One area of focus is "big rules" for architecture. We currently have a set of more-detailed principles, but we are looking for...
I am continually having delivery teams question enterprise solutions as costly and time prohibitive. They spend considerable time investigating other vendors and custom solutions as cheaper...
What is the role of the data architect in support of EA?
Please recommend the top two or three reference manuals or books on the subject of enterprise architecture (EA) for an information technology group to use as a team study guide. The purpose of the...
We are trying to locate information about the amount of IT spend typically placed into enterprise architecture as a percentage of total IT budget. Any help would be greatly appreciated.
I am looking for some basic but important definitions in the context of my road map work. For example: application service technology. A definition of application might be: An application is a...
I would like to get an idea of how Jeff Scott created the cost savings for reuse and standards in the profit and loss (P&L) he suggested in Forrester's November 17, 2009, "The Five Essential...
In Forrester's April 12, 2010, "Building Capability Maps For Business-IT Alignment" report, it seems like step four (build the capability map) should come before all the detail in steps one through...
Regarding the EA management office, what are best practices, things to avoid, or any tips for the EA structure itself? What direction is EA going in now?
With all the excitement about cloud and mobile devices, do you feel that SOA is critical to the success of the cloud? More and more of our data is going to be separated outside of the internal...
Do you have any examples of a document where the infrastructure framework was organized into sections?
I am trying to develop a solid vision statement for our business architecture (BA) organization that is supported by our mission. The vision statement represents the future, is result-oriented, and...
Please describe approaches to enterprise information management in terms of the following groups: laggards, middle-of-the-pack, early adopters, and government.
We are currently looking at bringing in a commercial EA product as an EA tool. What open source solutions might be available that we should consider as an alternative? Is there cost savings available...
What is the role of the business architect in support of EA?
I read Forrester's July 20, 2011, "Eight Ways CIOs Use Capability Maps To Embed Business In The Management Of IT" report. I am interested in leveraging the concepts and techniques. Do you have sample...
As part of the movement to a more community-based environment, we are in the process of moving all our technical architecture information from its current site to a wiki. As we investigated movement...
While we've seen many examples of mergers and acquisitions, what is the expert opinion on opportunities when an organization separates into separate entities, in the context of architecture? Are...
BA has been a difficult thing to define. Who is doing BA well? How do they define it? What are the success measures? How does it create value? How is it structured? Specifically, is it distinct from,...
Can you outsource all of architecture? Where do you draw the boundaries between the accountability of the internal architecture team and the architectural responsibilities of the supplier?
As IT is rapidly changing, how should our IT department evolve? What should we focus on?
We are putting together an initial concept request for implementing an EA management software suite. We would like to know a "rough order of magnitude" regarding costs to implement such a solution,...