Forrester Research : Analyst

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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

Research Coverage:

Mobile Channel for Consumers, eCommerce

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5 results in Reports

Enterprise Architecture
Telecommunication Services

For Enterprise Architecture Professionals
Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs
Clay RichardsonJanuary 27, 2012
These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.
- Downloads: 42
For Enterprise Architecture Professionals
Report:The Top Emerging Technologies To Watch: Now Through 2018
Landscape: The Emerging Technology Playbook
Brian Hopkins, Frank E. GillettFebruary 07, 2013
Emerging digital technologies are a primary driver of business evolution and disruption. Firms are grappling with an accelerating pace of business change while also trying to make IT simpler and more...
- Downloads: 2395
- Rating:
For Enterprise Architecture Professionals
Report:Extend Business Process Management To The Front Office To Transform Customer Service
Kate LeggettOctober 05, 2010
Customer service managers struggle to balance customer experience and cost: Siloed communication channels, impersonal service, and an inability to enforce company process or meet regulatory...
- Downloads: 763
For Enterprise Architecture Professionals
Report:The State Of EA 2010
EA's Top Focus: Overcoming Long-Standing Obstacles
Alex Cullen, Tim DeGennaroMarch 04, 2011
Forrester's "State Of EA 2010" report shows consistent themes and incremental progress by the enterprise architecture (EA) function in most firms. EA leaders are part of senior IT management and have...
- Downloads: 627
For Enterprise Architecture Professionals
Report:Focus On Customers And Business Architecture For Greater Business Process Maturity
Results From The Forrester/IQPC Survey Of Business Process Pros
Derek Miers, Alexander Peters, Ph.D.August 30, 2011
Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low on...
- Downloads: 752

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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

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For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

For Enterprise Architecture Professionals

Report:The Top Emerging Technologies To Watch: Now Through 2018

For Enterprise Architecture Professionals

Report:Extend Business Process Management To The Front Office To Transform Customer Service

For Enterprise Architecture Professionals

Report:The State Of EA 2010

For Enterprise Architecture Professionals

Report:Focus On Customers And Business Architecture For Greater Business Process Maturity

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