Forrester

For Application Development & Delivery Professionals

Report:SharePoint Adoption Faces Three Barriers: Mobile, Social, And Cloud

These data charts contain the full results of Forrester's August 2012 Global SharePoint Usage Online Survey. The results indicate that weak mobile access and social computing features combined with...

• Downloads: 172

For Application Development & Delivery Professionals

Report:SharePoint Enters Its Awkward Teenage Years

Customer Struggles With Social, Cloud, And Mobile Signal A Transition

Microsoft SharePoint is the centerpiece of many enterprises' collaboration and content strategies, but it isn't clear to us that enterprises will continue to invest in SharePoint to provide a broader...

• Downloads: 576
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For Application Development & Delivery Professionals

Report:The Standalone Business Rules Platform Market Segment Should Be Growing Faster

Market Overview: Business Rules Platforms In 2013

The market for business rules technologies is healthy, but the standalone platform segment is growing more slowly than it should. Most enterprises should use standalone business rules platforms to...

• Downloads: 180
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For Application Development & Delivery Professionals

Report:End User Computing Trends In Asia Pacific In 2012 And 2013

From Desktop Virtualization To User Experience Management

Over the next several years, successful organizations across Asia Pacific will radically alter their approach to end user computing. Companies will continue to use desktop virtualization to simplify...

• Downloads: 423

For Application Development & Delivery Professionals

Report:SaaS Adoption Trends In Asia Pacific For 2013 And 2014

IT's Involvement And Support Are Poised To Grow Sharply

Software-as-a-service (SaaS) adoption is rapidly going mainstream across more and more markets in Asia Pacific and Japan (APJ). But there's still a disconnect between business decision-makers' demand...

• Downloads: 112
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For Application Development & Delivery Professionals

Report:Look For True Off-The-Shelf Support For Your Country

Global Banking Platform Deals 2012 — Regions

Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. Our analysis of these deals by region reveals that growth ranged widely — from slight shrinkage to...

• Downloads: 35

For Application Development & Delivery Professionals

Report:Optimize Your Business Applications For Value And Flexibility

Executive Overview: The Business Applications Playbook

Constant business change, coupled with ongoing technology advances (e.g., mobile, cloud, social collaboration, and big data) will fundamentally change how we buy, deploy, and manage business...

• Downloads: 442

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2012

Market Heat Returns After A Prolonged Cooldown

Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. The results indicate a growing market: We counted nearly 20% more deals in 2012 than in 2011 among firms that...

• Downloads: 157
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 2012

The 18 Providers That Matter Most And How They Stack Up

During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise in...

• Downloads: 1082

For Application Development & Delivery Professionals

Report:Oracle Customers Are Hesitant To Embrace Fusion Applications

Slow Adoption Of Newer Product Means Changes Likely In Oracle's Strategy

This report, originally written for CIOs, includes content relevant to application development and delivery (AD&D) professionals. With Oracle's strong footprint in the enterprise business apps...

• Downloads: 195
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For Application Development & Delivery Professionals

Report:Is It Time To Move Your Contact Center To The Cloud?

The Growing Maturity Of Cloud Computing Influences More Contact Center Applications Decisions

Contact center applications that manage real-time interactions have been available as a hosted or cloud service for more than 20 years. Initially, the term used was Centrex ACD, and the technology...

• Downloads: 618
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For Application Development & Delivery Professionals

Report:Navigate The Future Of CRM In 2013

Vision: The CRM Playbook

The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

• Downloads: 1989
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites For Large Organizations, Q3 2012

The 17 Solutions That Matter Most And How They Stack Up

During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise in...

• Downloads: 1357
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For Application Development & Delivery Professionals

Report:Consistent Performance In Agile Teams Must Include Testing

Performance Management: The Agile And Lean Playbook

Agile disrupts everything that we know about testing, including what practices to use, what skills are needed, how to set up the testing organization, and how to leverage testing tools. Testing is a...

• Downloads: 408
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For Application Development & Delivery Professionals

Report:Embrace Future Trends To Deliver HRM Business Impact

Future Look: The Human Resource Management Playbook

This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process optimization...

• Downloads: 554
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For Application Development & Delivery Professionals

Report:Consolidation And Innovation Transform The HRM Vendor Landscape

Landscape: The Human Resource Management Playbook

This report, the landscape component of the human resource management (HRM) playbook, will enable application development and delivery professionals (AD&D pros) and their HR business partners to...

• Downloads: 599
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For Application Development & Delivery Professionals

Report:Forrsights: Winning Software Strategies

Unveiling The Software Strategies Of Top-Performing Companies

During November 2011 and December 2011, Forrester surveyed 2,438 software decision-makers across Canada, France, Germany, the UK, and the US to determine their spending priorities around software. To...

• Downloads: 97

For Application Development & Delivery Professionals

Report:IT Industry Disruptions Fuel Renewed Asia Pacific Market Growth

Forrester's 2013 Predictions For Asia Pacific

2013 will be a transformative year for IT adoption in Asia Pacific (AP); multiple IT trends will converge to drive industry disruptions and help spur renewed growth in IT spending. Overall, we...

• Downloads: 320

For Application Development & Delivery Professionals

Report:The Future Of BI In Asia Pacific

The Top 10 Trends Affecting Market Maturity And Growth

Business intelligence (BI) adoption drivers, technology understanding, and organizational process maturity continue to vary widely across Asia Pacific. The one constant in this market is the...

• Downloads: 175
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For Application Development & Delivery Professionals

Report:Global, Industry, And Technology Forces Shape The ERP Landscape

Three key forces are reshaping the enterprise resource planning (ERP) market: the growing demands of global businesses; the increasing need for industry-specific functionality; and the expanding use...

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For Application Development & Delivery Professionals

Report:BI Maturity In The Enterprise: 2012 Update

These data charts present the findings of the Q2 2012 Global BI Maturity Online Survey.

• Downloads: 174

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2011: Regions

The 2012 Survey Shows Global Activity And A Strong Regional Focus

Forrester surveyed 25 vendors of globally deployed banking platforms on their 2011 deals. Our regional analysis shows that varying levels of vendor success caused fluctuations in regional activity...

• Downloads: 284
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For Application Development & Delivery Professionals

Report:The New Software Paradigm: Buy-, Deploy-, And Pay-As-You-Like

New Flexible Business Models Cannibalize Traditional Software Markets

Software is the biggest and fastest growing of all tech industry segments. However, its growth is fueled by disruption — new technologies and changing market demand are cannibalizing...

• Downloads: 357

For Application Development & Delivery Professionals

Report:The Future Of Customer Data Management

Vision: The Customer Data Management Playbook

Customer data is the lifeblood of the contemporary enterprise. It's used in virtually every function of the business, including product research, design, and development; advertising and marketing...

• Downloads: 683
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For Application Development & Delivery Professionals

Report:Navigate The Future Of Customer Service

Vision: The Contact Centers For Customer Service Playbook

As organizations strive to succeed in the age of the customer, business and IT professionals responsible for customer service struggle to understand changing customer behavior, re-engineer end-to-end...

• Downloads: 1512
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