Forrester : Adobe Systems

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For Application Development & Delivery Professionals

REPORT: The Forrester New Wave™: SaaS Marketplaces, Q4 2018

The Eight Providers That Matter Most And How They Stack Up

December 6, 2018 Liz Herbert

In Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web Services (AWS), Microsoft, Salesforce, SAP, and ServiceNow — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Applications buyers can use this review to select the right partner for their software sourcing needs.
For Customer Experience Professionals

REPORT: Three Culture Practices For Long-Term Customer Centricity

Advanced Level: Culture Practices For CX Transformation

November 30, 2018 Samuel Stern

Very few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign their organizations to reinforce customer centricity. They also build practices to help identify a never-ending stream of emergent employee behaviors that go beyond the current best practices and continuously raise the bar. And they radically distribute authority and responsibility to employees who are as close to the action as possible. Forrester refreshes this report regularly based on new research.
For Application Development & Delivery Professionals

REPORT: The Forrester Wave™: Web Content Management Systems, Q4 2018

The 15 Providers That Matter Most And How They Stack Up

November 15, 2018 Mark Grannan

In our 26-criterion evaluation of web content management system (web CMS) providers, we identified the 15 most significant ones — Acquia, Adobe, Amplience, Automattic, BloomReach, Contentful, CoreMedia, Crownpeak, Episerver, Kentico Software, Magnolia, OpenText, Progress, SDL, and Sitecore — and researched, analyzed, and scored them. This report shows how each provider measures up and helps digital experience (DX) and strategy professionals make the right choice.
For Customer Experience Professionals

REPORT: Focus On Process, Technology, And Collaboration To Enhance Employee Enablement

Intermediate Level: The CX Transformation Playbook

November 1, 2018 TJ Keitt, Samuel Stern

Most companies have started down the path of creating employee experiences that enable good customer experience (CX) delivery. Few, though, have moved beyond small troubleshooting efforts to more holistic, self-sustaining initiatives designed to keep pace with changing customer needs. This report lays out how CX transformation leaders can help their businesses advance their CX enablement efforts to an intermediate level. Forrester refreshes this report regularly based on new research.
For Application Development & Delivery Professionals

REPORT: Now Tech: API Management Solutions, Q4 2018

Forrester's Overview Of 22 API Management Providers

October 24, 2018 Randy Heffner

Companies use API management solutions to set up an API foundation for digital transformation, manage relationships with API users, and drive business value from APIs. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros should use this report to understand the value they can expect from API management solutions and select vendors based on size and fit with their organization's API strategy.