Why Read This
Earlier-generation business intelligence (BI) support centers — organized along the same lines as tech support centers for all other enterprise software — fall short when it comes to BI's peculiarities. These unique BI requirements include less reliance on project planning and the traditional software development life cycle and more emphasis on reacting to the constant change of business requirements. This report provides an organizational framework that describes how application development and delivery professionals working on BI initiatives can align their BI organization for agility; it's a key part of Forrester's Agile BI tetrad — Agile BI software development, organizations, processes, and technologies. This report was originally published on January 25, 2013; Forrester reviews and updates it periodically for continued relevance and accuracy, most recently in December 2014 to include findings from Forrester's Q4 2014 Global Business Intelligence Business Organization Online Survey.