Alex   Kramer

Alex Kramer

Researcher Serving Enterprise Architecture Professionals

Alex is a researcher serving enterprise architecture professionals. Alex’s research explores how organizations use and manage technology to optimize organizational performance and engage their customers in new, innovative ways in the age of the customer. His key topic areas include healthcare analytics, healthcare data in the cloud, patient and member engagement technologies, as well as Agile portfolio and workforce management across all industries.

Previous Work Experience

Prior to his role as a researcher, Alex served as a senior research associate on Forrester’s enterprise architecture team, focusing on topics like interoperability in healthcare, Agile frameworks, and patient engagement technologies. In that role, he researched and wrote about topics like healthcare analytics and digital healthcare. Before joining Forrester, he worked as a journalist for HealthDay in New York.

Education

Alex graduated cum laude from Brandeis University with a B.A. in psychology and philosophy. He also holds an M.S. in journalism with a focus on health, science, and technology reporting from Stony Brook University.

Alex Kramer

Researcher Serving Enterprise Architecture Professionals

Alex is a researcher serving enterprise architecture professionals. Alex’s research explores how organizations use and manage technology to optimize organizational performance and engage their customers in new, innovative ways in the age of the customer. His key topic areas include healthcare analytics, healthcare data in the cloud, patient and member engagement technologies, as well as Agile portfolio and workforce management across all industries.

Previous Work Experience

Prior to his role as a researcher, Alex served as a senior research associate on Forrester’s enterprise architecture team, focusing on topics like interoperability in healthcare, Agile frameworks, and patient engagement technologies. In that role, he researched and wrote about topics like healthcare analytics and digital healthcare. Before joining Forrester, he worked as a journalist for HealthDay in New York.

Education

Alex graduated cum laude from Brandeis University with a B.A. in psychology and philosophy. He also holds an M.S. in journalism with a focus on health, science, and technology reporting from Stony Brook University.

Alex Kramer's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Predictions 2018: Digital Will Disrupt Siloed Healthcare Ecosystems

    Cloud, AI, And IoT Integrations Will Improve CX And Accelerate Digital Transformation

    November 10, 2017 Kate McCarthy, Alex Kramer

    2018 will bring US healthcare payers, providers, and pharmaceutical and life sciences organizations continued regulatory uncertainty and increasing consumer demands — which means healthcare digital strategists need to accelerate their companies' transformations. In this report, Forrester predicts what patients will want and how successful firms will use enterprise health clouds (EHCs) and robots of all sorts — from artificial intelligence to chatbots to robotic process automation (RPA) — to deliver it.

  • For CIO Professionals

    REPORT: The Forrester Wave™: Enterprise Health Clouds, Q3 2017

    Developer-Friendly Platforms Lead The Way With Insights-Driven Offerings

    July 26, 2017 Kate McCarthy, Michael Facemire, Alex Kramer

    In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.

  • For CIO Professionals

    REPORT: Vendor Landscape: Wellness Platforms For Customer Engagement And Loyalty

    Wellness Platforms Offer Payers And Providers An Opportunity To Deepen Customer Engagement

    July 10, 2017 Kate McCarthy, Alex Kramer

    For years, employers have used wellness applications to decrease employee healthcare spending. As health insurance delivered via B2C grows, these platforms have become useful tools for payers and providers as well. Some wellness tools have adapted to meet their needs by integrating customer activity data with systems of record to develop deeper customer understanding. This report will examine the range of wellness tools and platforms and explain the key features that CIOs should build in their platforms.

  • For CIO Professionals

    REPORT: Vendor Landscape: Health Clouds For Data Integration And Patient Insight

    Payers And Providers Have A Wide Range Of Cloud Options To Reduce Costs And Improve Outcomes Through Patient Engagement

    April 13, 2017 Kate McCarthy, Alex Kramer

    As healthcare organizations work to develop a 360-degree view of patients to compete in the age of the customer, complete, contextualized health data is crucial. As electronic health record (EHR) systems have failed to live up to the promise of interoperability, CIOs of healthcare organizations are turning to new tools to fill key data gaps. Health clouds give healthcare organizations the agility to adapt to the ever-changing landscape while meeting industry security standards. This report examines the range of health cloud services available to payers and providers.

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