Alex   Kramer

Alex Kramer

Researcher Serving Application Development & Delivery Professionals

Alex is a researcher serving application development and delivery professionals. Alex’s research explores how organizations use and manage technology to optimize organizational performance and engage their customers in new, innovative ways in the age of the customer. His key topic areas include healthcare analytics, healthcare data in the cloud, patient and member engagement technologies, as well as Agile portfolio and workforce management across all industries.

Previous Work Experience

Prior to his role as a researcher, Alex served as a senior research associate on Forrester’s enterprise architecture team, focusing on topics like interoperability in healthcare, Agile frameworks, and patient engagement technologies. In that role, he researched and wrote about topics like healthcare analytics and digital healthcare. Before joining Forrester, he worked as a journalist for HealthDay in New York.

Education

Alex graduated cum laude from Brandeis University with a B.A. in psychology and philosophy. He also holds an M.S. in journalism with a focus on health, science, and technology reporting from Stony Brook University.

Alex Kramer

Researcher Serving Application Development & Delivery Professionals

Alex is a researcher serving application development and delivery professionals. Alex’s research explores how organizations use and manage technology to optimize organizational performance and engage their customers in new, innovative ways in the age of the customer. His key topic areas include healthcare analytics, healthcare data in the cloud, patient and member engagement technologies, as well as Agile portfolio and workforce management across all industries.

Previous Work Experience

Prior to his role as a researcher, Alex served as a senior research associate on Forrester’s enterprise architecture team, focusing on topics like interoperability in healthcare, Agile frameworks, and patient engagement technologies. In that role, he researched and wrote about topics like healthcare analytics and digital healthcare. Before joining Forrester, he worked as a journalist for HealthDay in New York.

Education

Alex graduated cum laude from Brandeis University with a B.A. in psychology and philosophy. He also holds an M.S. in journalism with a focus on health, science, and technology reporting from Stony Brook University.

Alex Kramer's Research

Most RecentMost Popular
  • For eBusiness & Channel Strategy Professionals

    REPORT: Virtual Care Enables The Digital Health Imperative

    Healthcare Orgs Should Leverage Virtual Care To Transition To Digital

    February 12, 2018 Kate McCarthy, Alex Kramer

    Virtual care is about to disrupt today's outpatient visit and chronic disease management program models. Digital business strategy professionals must start implementing and integrating virtual care technologies to survive as healthcare moves from analog to digital business processes. This report outlines the barriers that healthcare organizations must overcome to provide high-quality, convenient care options with virtual care.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Tech Tide™: Virtual Care For Digital Health, Q1 2018

    15 Technologies Move Healthcare From The Hospital To The Home

    February 12, 2018 Kate McCarthy, Alex Kramer

    Virtual care is increasingly critical to healthcare firms' ability to win, serve, and retain their customers. To accelerate their performance in virtual care, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 15 technology categories that support virtual care. Application development and delivery professionals at healthcare firms should read this report to shape their firms' investment approaches to these technologies.

  • For CIO Professionals

    REPORT: Predictions 2018: Digital Will Disrupt Siloed Healthcare Ecosystems

    Cloud, AI, And IoT Integrations Will Improve CX And Accelerate Digital Transformation

    November 10, 2017 Kate McCarthy, Alex Kramer

    2018 will bring US healthcare payers, providers, and pharmaceutical and life sciences organizations continued regulatory uncertainty and increasing consumer demands — which means healthcare digital strategists need to accelerate their companies' transformations. In this report, Forrester predicts what patients will want and how successful firms will use enterprise health clouds (EHCs) and robots of all sorts — from artificial intelligence to chatbots to robotic process automation (RPA) — to deliver it.

  • For CIO Professionals

    REPORT: The Forrester Wave™: Enterprise Health Clouds, Q3 2017

    Developer-Friendly Platforms Lead The Way With Insights-Driven Offerings

    July 26, 2017 Kate McCarthy, Michael Facemire, Alex Kramer

    In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.

  • For CIO Professionals

    REPORT: Vendor Landscape: Wellness Platforms For Customer Engagement And Loyalty

    Wellness Platforms Offer Payers And Providers An Opportunity To Deepen Customer Engagement

    July 10, 2017 Kate McCarthy, Alex Kramer

    For years, employers have used wellness applications to decrease employee healthcare spending. As health insurance delivered via B2C grows, these platforms have become useful tools for payers and providers as well. Some wellness tools have adapted to meet their needs by integrating customer activity data with systems of record to develop deeper customer understanding. This report will examine the range of wellness tools and platforms and explain the key features that CIOs should build in their platforms.

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