Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

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Amanda is an analyst serving the needs of application development and delivery (AD&D) professionals. In this role, she helps clients understand the changing enterprise application services market and navigate the new engagement models of leading technology services firms. In her coverage, she explores business applications ecosystems, digital business transformation trends, and technology services spending patterns. Her research covers topics such as co-innovation, outcome-based services engagements, and the changing role of digital studios in services engagements.

Previous Work Experience

Prior to her current role as an analyst, Amanda was a researcher on Forrester's AD&D team. In that role, she contributed to Forrester's coverage of agile development and DevOps, led coverage on managing agile teams, and explored the intersection of design and customer experience with software development. She has extensive primary research experience, having served as research lead on Forrester Data's Global Business Technographics® Developer Survey and having conducted hundreds of research interviews with developers, VPs of technology, CIOs, and CTOs. In her role as a research associate, she contributed to Forrester's research on business technology transformation and technology market sizing.

Education

Amanda holds a B.A. in politics from Saint Anselm College.

Print Bio

Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

Read Amanda's blog posts

Previous Work Experience

Education

Amanda holds a B.A. in politics from Saint Anselm College.

Research Coverage

Amanda LeClair's Research

Most RecentMost Popular

For Customer Experience Professionals

REPORT: Predictions 2019: Employee Experience

The Spotlight Shines Bright As Executives Scramble To Improve EX

November 5, 2018 Samuel Stern, Maxie Schmidt-Subramanian, Andrew Hewitt, Kelly Price, J. P. Gownder, Amanda LeClair

Low unemployment and high quit rates are intensifying the already bright spotlight on employee experience (EX). But while companies, EX professionals, and executives are anxious to improve employee experience, many of their 2019 efforts will be misguided. In this report, we share five predictions for what will happen to employee experience next year.
For Application Development & Delivery Professionals

REPORT: Jump Start Your Projects With The Right Digital Studio At The Right Time

October 19, 2018Amanda LeClair

In the midst of transformation, digital teams must use Agile at scale and bridge the gap between experience and operations. To succeed, they must partner with services firms that can drive innovation and develop the skillsets needed to build and manage digital solutions. Services firms have invested in digital studios in order to engage with clients differently, but the wide range of studios support very different outcomes. This report helps application development and delivery (AD&D) pros navigate the studio landscape to understand when studios are worth their time.
For Application Development & Delivery Professionals

REPORT: The Forrester Wave™: Services Providers For Next-Generation Oracle Applications, Q4 2018

The 12 Providers That Matter Most And How They Stack Up

October 17, 2018 Liz Herbert, Amanda LeClair

In our 24-criteria evaluation of services providers for next-generation Oracle applications, we identified the 12 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, DXC, IBM, Infosys, KPMG, Oracle, PwC, TCS, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps AD&D professionals select the right provider for their needs.
For Application Development & Delivery Professionals

REPORT: Now Tech: Services Providers For Next-Generation Oracle Applications, Q4 2018

Forrester's Overview Of 27 Services Providers For Next-Generation Oracle Applications

October 9, 2018Amanda LeClair, Liz Herbert

Buyers can use Oracle services partners for help with innovation, business change, solution implementation, and ongoing support. The landscape of providers is diverse — and changing fast. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a services provider for Oracle's next-generation products and select vendors based on capabilities, scale, and experience.
For Application Development & Delivery Professionals

REPORT: How To Get Started With Agile Digital Services Sourcing (Even If Your Organization Isn't Agile)

July 27, 2018Amanda LeClair

Traditional approaches to services sourcing are too slow and inflexible, ill-suited to evaluating fast-moving digital competencies. And your ecosystem of digital services partners can't just be order takers. Instead, they must deeply understand the business and use technology to drive innovation and create new business models. This report details five ways to for application development and delivery (AD&D) pros to shift to more agile sourcing methods, even if their organization isn't Agile.

For Application Development & Delivery Professionals

REPORT: TechRadar™: Continuous Software Delivery, Q3 2016 (Updated)

Road Map: The Modern Application Delivery Playbook

August 2, 2017 Diego Lo Giudice, Christopher Condo, Amanda LeClair

Modern software delivery practices use an automated pipeline in which code is delivered, built, tested, and deployed with limited manual intervention. Because the technologies that enable this pipeline have evolved independently, tool integration is complex. This is an update of our previous analysis of continuous delivery tools for application development and delivery (AD&D) professionals; Forrester reviews and revises it periodically for continued relevance and accuracy.
For CIO Professionals

REPORT: The Internet Of Things Propels Product Development Into The Digital Era

May 4, 2017Nate Fleming, Amanda LeClair

Traditional product development — years-long product cycles, stage gate processes, and isolationist policies — hinders companies from successfully developing and delivering products connected to the internet of things (IoT). Just as rising customer expectations for consumer and enterprise applications catalyzed a sea change in software development, the increasing importance of software in IoT products means big changes for product development processes. This report helps CIOs understand the five levers of change for digital product development.
For eBusiness & Channel Strategy Professionals

REPORT: Learn To Innovate From Digital Transformation Leaders

Digital Innovators At Forrester's Digital Transformation Forum 2017 Apply The New Rules Of Digital Business

June 22, 2017Amanda LeClair, Danielle Jessee, Martin Gill

Digital transformation means business transformation. Forrester's Digital Transformation Forum 2017 brought digital business leaders to the main stage to share their unique journeys to and through the transformation. This report provides the lessons learned from digital business pros for applying the new rules of what it means to be a digital business.
For Application Development & Delivery Professionals

REPORT: Get The Most Out Of Distributed Agile Teams

April 27, 2017Amanda LeClair, Jeffrey S. Hammond

Agile methodologies and the spread of co-innovation and co-laboratory spaces presuppose that colocated software development teams are best. But for many shops, 100% colocation is neither achievable nor desirable. Application development and delivery (AD&D) leaders favor a global presence and access to partner ecosystems over some of the benefits of colocation. This report illuminates the best practices of AD&D leaders that who work with geographically distributed Agile teams to embrace the oxymoron of "distributed Agile."
For Application Development & Delivery Professionals

REPORT: Integrate Design Thinking Into Agile Development

It's Time To Apply DevOps-Style Collaboration To The Front End Of The Software Life Cycle

February 3, 2017Amanda LeClair, Allegra Burnette

Customers' rising expectations for software that meets their needs have disrupted traditional software development cycles. To address the quality-at-speed challenge, design and development teams need to blend upstream design thinking techniques with downstream Agile development practices. But most shops struggle to do so as a result of organizational and operational barriers. This report will help application development and delivery (AD&D) pros understand the best practices of integrating design thinking into Agile development.