For eBusiness & Channel Strategy Professionals

REPORT: Redefine Your Service Partner Relationships To Jump-Start Retail Digital Transformation

Evolve Your Relationship With Services Partners From Order Taking To Strategy

May 23, 2019Amanda LeClair, Lily Varon

Retailers lag behind other industries in digital business maturity — and a conservative approach to modern tech architecture and tools is only one hurdle. Forrester data shows that retailers primarily turn to services firms for extra hands on deck. But using partners only to augment staff or for an implementation as a part of a multiyear road map isn't going to boost their maturity. This report challenges digital retail executives to redefine the role of their partners to enable transformation across the four pillars of digital business.

For Application Development & Delivery Professionals

REPORT: Busting The Top Three Myths In Your Tech Workspace Strategy

May 8, 2019Amanda LeClair

No one leads off a tech strategy conversation with the role of the physical office, but it's increasingly becoming a staple in discussions on employee experience (EX) and how to support Agile teams — even beyond software development. The physical office is a lever at application development and delivery (AD&D) leaders' disposal to create and enable better teams. However, some of the big trends in modern office strategy and design do more harm than good. This report separates myth from fact when it comes to three common workplace misconceptions.

For Application Development & Delivery Professionals

REPORT: Five Questions For Your Next-Generation SAP Services Provider

Use Insights From Recent Customer Discussions To Determine If Your Future Partner Is Equipped To Lead Your SAP-Driven Transformation

May 6, 2019Amanda LeClair

SAP customers face massive transformation, due to both their internal priorities and SAP's shifts in strategy. Clients must define what transformation means for their organization, evaluate how SAP's evolving portfolio fits into that strategy, and find the right partners to guide their journey. Based on conversations with dozens of customers of the top SAP services partners, this report helps application development and delivery (AD&D) pros assess whether the partners they shortlist and work with have successfully pivoted to address SAP's next-generation portfolio.

For Application Development & Delivery Professionals

REPORT: Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation

March 29, 2019Amanda LeClair

In the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive growth strategies driven heavily by acquisitions — we tracked more than 100 acquisitions in 2018. This Forrester infographic highlights the resulting new and maturing trends in the services market that impact application development and delivery services buyers' decisions.

For Infrastructure & Operations Professionals

REPORT: Scoring Our 2018 Cloud Predictions

We Were Spot-On For Three, Early On Four, And Reaching On Three

December 19, 2018 Lauren E. Nelson, Dave Bartoletti, Charlie Dai, Amanda LeClair, Liz Herbert, Andre Kindness, Paul Miller

Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This report holds us, the prediction makers, accountable by assessing each prediction against what actually happened in 2018.