Amanda   LeClair

Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

Amanda is an analyst serving the needs of application development and delivery (AD&D) professionals. In this role, she helps clients understand the changing enterprise application services market and navigate the new engagement models of leading technology services firms. In her coverage, she explores business applications ecosystems, digital business transformation trends, and technology services spending patterns. Her research covers topics such as co-innovation, outcome-based services engagements, and the changing role of digital studios in services engagements.

Previous Work Experience

Prior to her current role as an analyst, Amanda was a researcher on Forrester's AD&D team. In that role, she contributed to Forrester's coverage of agile development and DevOps, led coverage on managing agile teams, and explored the intersection of design and customer experience with software development. She has extensive primary research experience, having served as research lead on Forrester Data's Global Business Technographics® Developer Survey and having conducted hundreds of research interviews with developers, VPs of technology, CIOs, and CTOs. In her role as a research associate, she contributed to Forrester's research on business technology transformation and technology market sizing.

Education

Amanda holds a B.A. in politics from Saint Anselm College.

Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

Amanda is an analyst serving the needs of application development and delivery (AD&D) professionals. In this role, she helps clients understand the changing enterprise application services market and navigate the new engagement models of leading technology services firms. In her coverage, she explores business applications ecosystems, digital business transformation trends, and technology services spending patterns. Her research covers topics such as co-innovation, outcome-based services engagements, and the changing role of digital studios in services engagements.

Previous Work Experience

Prior to her current role as an analyst, Amanda was a researcher on Forrester's AD&D team. In that role, she contributed to Forrester's coverage of agile development and DevOps, led coverage on managing agile teams, and explored the intersection of design and customer experience with software development. She has extensive primary research experience, having served as research lead on Forrester Data's Global Business Technographics® Developer Survey and having conducted hundreds of research interviews with developers, VPs of technology, CIOs, and CTOs. In her role as a research associate, she contributed to Forrester's research on business technology transformation and technology market sizing.

Education

Amanda holds a B.A. in politics from Saint Anselm College.

Amanda LeClair's Research

Most RecentMost Popular
  • For eBusiness & Channel Strategy Professionals

    REPORT: Redefine Your Service Partner Relationships To Jump-Start Retail Digital Transformation

    Evolve Your Relationship With Services Partners From Order Taking To Strategy

    May 23, 2019Amanda LeClair, Lily Varon

    Retailers lag behind other industries in digital business maturity — and a conservative approach to modern tech architecture and tools is only one hurdle. Forrester data shows that retailers primarily turn to services firms for extra hands on deck. But using partners only to augment staff or for an implementation as a part of a multiyear road map isn't going to boost their maturity. This report challenges digital retail executives to redefine the role of their partners to enable transformation across the four pillars of digital business.

  • For Application Development & Delivery Professionals

    REPORT: Busting The Top Three Myths In Your Tech Workspace Strategy

    May 8, 2019Amanda LeClair

    No one leads off a tech strategy conversation with the role of the physical office, but it's increasingly becoming a staple in discussions on employee experience (EX) and how to support Agile teams — even beyond software development. The physical office is a lever at application development and delivery (AD&D) leaders' disposal to create and enable better teams. However, some of the big trends in modern office strategy and design do more harm than good. This report separates myth from fact when it comes to three common workplace misconceptions.

  • For Application Development & Delivery Professionals

    REPORT: Five Questions For Your Next-Generation SAP Services Provider

    Use Insights From Recent Customer Discussions To Determine If Your Future Partner Is Equipped To Lead Your SAP-Driven Transformation

    May 6, 2019Amanda LeClair

    SAP customers face massive transformation, due to both their internal priorities and SAP's shifts in strategy. Clients must define what transformation means for their organization, evaluate how SAP's evolving portfolio fits into that strategy, and find the right partners to guide their journey. Based on conversations with dozens of customers of the top SAP services partners, this report helps application development and delivery (AD&D) pros assess whether the partners they shortlist and work with have successfully pivoted to address SAP's next-generation portfolio.

  • For Application Development & Delivery Professionals

    REPORT: Forrester Infographic: Digital Services Acquisitions Expedite Market Consolidation

    March 29, 2019Amanda LeClair

    In the quest to deliver end-to-end digital transformation services, the lines between a business consultancy, systems integrator, and agency continue to blur. Many services firms pursue aggressive growth strategies driven heavily by acquisitions — we tracked more than 100 acquisitions in 2018. This Forrester infographic highlights the resulting new and maturing trends in the services market that impact application development and delivery services buyers' decisions.

  • For Infrastructure & Operations Professionals

    REPORT: Scoring Our 2018 Cloud Predictions

    We Were Spot-On For Three, Early On Four, And Reaching On Three

    December 19, 2018 Lauren E. Nelson, Dave Bartoletti, Charlie Dai, Amanda LeClair, Liz Herbert, Andre Kindness, Paul Miller

    Every year, Forrester predicts what lies ahead for cloud in the year to come. But have these predictions proven true over the past year for infrastructure and operations (I&O) professionals? This report holds us, the prediction makers, accountable by assessing each prediction against what actually happened in 2018.

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