Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

Amanda is an analyst serving the needs of application development and delivery (AD&D) professionals. In this role, she helps clients understand the changing enterprise application services market and navigate the new engagement models of leading technology services firms. In her coverage, she explores business applications ecosystems, digital business transformation trends, and technology services spending patterns. She also covers product information management (PIM) practices and tools, linking product data to customer experience and top-level business priorities.

Previous Work Experience

Prior to her current role as an analyst, Amanda was a researcher on Forrester's AD&D team. In that role, she contributed to Forrester's coverage of agile development and DevOps, led coverage on managing agile teams, and explored the intersection of design and customer experience with software development. She has extensive primary research experience, having served as research lead on Forrester Data's Global Business Technographics® Developer Survey and having conducted hundreds of research interviews with developers, VPs of technology, CIOs, and CTOs. In her role as a research associate, she contributed to Forrester's research on business technology transformation and technology market sizing.

Education

Amanda holds a BA in politics from Saint Anselm College.

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Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

Read Read Amanda's blog posts

Previous Work Experience

Education

Amanda holds a BA in politics from Saint Anselm College.

Research Coverage

Amanda LeClair's Research

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For Application Development & Delivery Professionals

REPORT: Now Tech: Oracle Apps Implementation Services Providers, Q2 2020

Forrester's Overview Of 28 Oracle Services Providers

July 1, 2020Amanda LeClair, Liz Herbert

Oracle customers can leverage apps implementation services providers to accelerate their shift to the cloud, foster innovation, and help with business disruption and change during these unprecedented times. But to realize these benefits, they'll first have to select from numerous choices, varying by size, cloud experience, geography, and industry focus. Application development and delivery (AD&D) professionals should use this report to understand the value they can expect from an Oracle apps implementation services provider and to select one based on size and capability.
For Application Development & Delivery Professionals

REPORT: The Forrester Wave™: Global SAP Services Providers, Q2 2020

The 13 Providers That Matter Most And How They Stack Up

May 13, 2020Amanda LeClair, Liz Herbert

In our 28-criterion evaluation of global SAP services providers, we identified the 13 most significant ones — Accenture, Atos, Capgemini, Deloitte, EY, HCL Technologies, IBM, Infosys, NTT DATA, PwC, SAP, TCS, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.
For eBusiness & Channel Strategy Professionals

REPORT: Now Tech: Product Information Management, Q1 2020

Forrester's Overview Of 22 PIM Providers

March 25, 2020Amanda LeClair

You can use product information management (PIM) solutions to improve sales and customer experience, speed up time-to-market, and even enable broader content-driven digital transformation efforts. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Digital business and channel strategy professionals should use this report to understand the value they can expect from a product information management provider and to select one based on size and functionality.
For Application Development & Delivery Professionals

REPORT: Now Tech: SAP Implementation Services Providers, Q1 2020

Forrester's Overview Of 33 SAP Services Providers

March 13, 2020Amanda LeClair, Liz Herbert

SAP customers leverage the business and technical expertise of services partners to modernize IT operations, transform the business, and use modern delivery techniques. But to realize these benefits, they must select from a set of providers that vary by size, capability, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use this report to understand the SAP implementation services provider capabilities necessary for business transformation based on modern SAP products — namely S/4HANA and SAP cloud products.
For Application Development & Delivery Professionals

REPORT: Forrester Infographic: Great(er) Expectations: The State Of Transformation Services, 2020

February 25, 2020Amanda LeClair

Services partners are increasingly critical to enterprise transformation, but these relationships often don't meet expectations for providers or their customers. This Forrester infographic highlights key findings from the Forrester Analytics Global Business Technographics® Business And Technology Services Survey, 2019, and how application development and delivery professionals can level up their services partnerships.

For Application Development & Delivery Professionals

REPORT: TechRadar™: Continuous Software Delivery, Q3 2016 (Updated)

Modern Application Delivery Means Consolidation, Increased Visibility

August 2, 2017 Diego Lo Giudice, Christopher Condo, Amanda LeClair

Modern software delivery practices use an automated pipeline in which code is delivered, built, tested, and deployed with limited manual intervention. Because the technologies that enable this pipeline have evolved independently, tool integration is complex. This is an update of our previous analysis of continuous delivery tools for application development and delivery (AD&D) professionals; Forrester reviews and revises it periodically for continued relevance and accuracy.
For CIO Professionals

REPORT: The Internet Of Things Propels Product Development Into The Digital Era

May 4, 2017Nate Fleming, Amanda LeClair

Traditional product development — years-long product cycles, stage gate processes, and isolationist policies — hinders companies from successfully developing and delivering products connected to the internet of things (IoT). Just as rising customer expectations for consumer and enterprise applications catalyzed a sea change in software development, the increasing importance of software in IoT products means big changes for product development processes. This report helps CIOs understand the five levers of change for digital product development.
For Application Development & Delivery Professionals

REPORT: Integrate Design Thinking Into Agile Development

It's Time To Apply DevOps-Style Collaboration To The Front End Of The Software Life Cycle

February 3, 2017Amanda LeClair, Allegra Burnette

Customers' rising expectations for software that meets their needs have disrupted traditional software development cycles. To address the quality-at-speed challenge, design and development teams need to blend upstream design thinking techniques with downstream Agile development practices. But most shops struggle to do so as a result of organizational and operational barriers. This report will help application development and delivery (AD&D) pros understand the best practices of integrating design thinking into Agile development.
For eBusiness & Channel Strategy Professionals

REPORT: Learn To Innovate From Digital Transformation Leaders

Digital Innovators At Forrester's Digital Transformation Forum 2017 Apply The New Rules Of Digital Business

June 22, 2017Amanda LeClair, Danielle Jessee, Martin Gill

Digital transformation means business transformation. Forrester's Digital Transformation Forum 2017 brought digital business leaders to the main stage to share their unique journeys to and through the transformation. This report provides the lessons learned from digital business pros for applying the new rules of what it means to be a digital business.
For Application Development & Delivery Professionals

REPORT: Get The Most Out Of Distributed Agile Teams

April 27, 2017Amanda LeClair, Jeffrey S. Hammond

Agile methodologies and the spread of co-innovation and co-laboratory spaces presuppose that colocated software development teams are best. But for many shops, 100% colocation is neither achievable nor desirable. Application development and delivery (AD&D) leaders favor a global presence and access to partner ecosystems over some of the benefits of colocation. This report illuminates the best practices of AD&D leaders that who work with geographically distributed Agile teams to embrace the oxymoron of "distributed Agile."