Amanda   LeClair

Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

Amanda is an analyst serving the needs of application development and delivery (AD&D) professionals. In this role, she helps clients understand the changing enterprise application services market and navigate the new engagement models of leading technology services firms. In her coverage, she explores business applications ecosystems, digital business transformation trends, and technology services spending patterns. Her research covers topics such as co-innovation, outcome-based services engagements, and the changing role of digital studios in services engagements.

Previous Work Experience

Prior to her current role as an analyst, Amanda was a researcher on Forrester's AD&D team. In that role, she contributed to Forrester's coverage of agile development and DevOps, led coverage on managing agile teams, and explored the intersection of design and customer experience with software development. She has extensive primary research experience, having served as research lead on Forrester Data's Global Business Technographics® Developer Survey and having conducted hundreds of research interviews with developers, VPs of technology, CIOs, and CTOs. In her role as a research associate, she contributed to Forrester's research on business technology transformation and technology market sizing.

Education

Amanda holds a B.A. in politics from Saint Anselm College.

Amanda LeClair

Analyst Serving Application Development & Delivery Professionals

Amanda is an analyst serving the needs of application development and delivery (AD&D) professionals. In this role, she helps clients understand the changing enterprise application services market and navigate the new engagement models of leading technology services firms. In her coverage, she explores business applications ecosystems, digital business transformation trends, and technology services spending patterns. Her research covers topics such as co-innovation, outcome-based services engagements, and the changing role of digital studios in services engagements.

Previous Work Experience

Prior to her current role as an analyst, Amanda was a researcher on Forrester's AD&D team. In that role, she contributed to Forrester's coverage of agile development and DevOps, led coverage on managing agile teams, and explored the intersection of design and customer experience with software development. She has extensive primary research experience, having served as research lead on Forrester Data's Global Business Technographics® Developer Survey and having conducted hundreds of research interviews with developers, VPs of technology, CIOs, and CTOs. In her role as a research associate, she contributed to Forrester's research on business technology transformation and technology market sizing.

Education

Amanda holds a B.A. in politics from Saint Anselm College.

Amanda LeClair's Research

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  • For Customer Experience Professionals

    REPORT: Predictions 2019: Employee Experience

    The Spotlight Shines Bright As Executives Scramble To Improve EX

    November 5, 2018 Samuel Stern, Maxie Schmidt-Subramanian, Andrew Hewitt, Kelly Price, J. P. Gownder, Amanda LeClair

    Low unemployment and high quit rates are intensifying the already bright spotlight on employee experience (EX). But while companies, EX professionals, and executives are anxious to improve employee experience, many of their 2019 efforts will be misguided. In this report, we share five predictions for what will happen to employee experience next year.

  • For Application Development & Delivery Professionals

    REPORT: Jump Start Your Projects With The Right Digital Studio At The Right Time

    October 19, 2018Amanda LeClair

    In the midst of transformation, digital teams must use Agile at scale and bridge the gap between experience and operations. To succeed, they must partner with services firms that can drive innovation and develop the skillsets needed to build and manage digital solutions. Services firms have invested in digital studios in order to engage with clients differently, but the wide range of studios support very different outcomes. This report helps application development and delivery (AD&D) pros navigate the studio landscape to understand when studios are worth their time.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Services Providers For Next-Generation Oracle Applications, Q4 2018

    The 12 Providers That Matter Most And How They Stack Up

    October 17, 2018 Liz Herbert, Amanda LeClair

    In our 24-criteria evaluation of services providers for next-generation Oracle applications, we identified the 12 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, DXC, IBM, Infosys, KPMG, Oracle, PwC, TCS, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps AD&D professionals select the right provider for their needs.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Services Providers For Next-Generation Oracle Applications, Q4 2018

    Forrester's Overview Of 27 Services Providers For Next-Generation Oracle Applications

    October 9, 2018Amanda LeClair, Liz Herbert

    Buyers can use Oracle services partners for help with innovation, business change, solution implementation, and ongoing support. The landscape of providers is diverse — and changing fast. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a services provider for Oracle's next-generation products and select vendors based on capabilities, scale, and experience.

  • For Application Development & Delivery Professionals

    REPORT: How To Get Started With Agile Digital Services Sourcing (Even If Your Organization Isn't Agile)

    July 27, 2018Amanda LeClair

    Traditional approaches to services sourcing are too slow and inflexible, ill-suited to evaluating fast-moving digital competencies. And your ecosystem of digital services partners can't just be order takers. Instead, they must deeply understand the business and use technology to drive innovation and create new business models. This report details five ways to for application development and delivery (AD&D) pros to shift to more agile sourcing methods, even if their organization isn't Agile.

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