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  • For Application Development & Delivery Professionals

    REPORT: The Forrester New Wave™: SaaS Marketplaces, Q4 2018

    The Eight Providers That Matter Most And How They Stack Up

    December 6, 2018 Liz Herbert

    In Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web Services (AWS), Microsoft, Salesforce, SAP, and ServiceNow — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Applications buyers can use this review to select the right partner for their software sourcing needs.

  • For Customer Experience Professionals

    REPORT: Three Culture Practices For Long-Term Customer Centricity

    Advanced Level: Culture Practices For CX Transformation

    November 30, 2018 Samuel Stern

    Very few companies have truly customer-obsessed cultures that can create and sustain a competitive advantage in the marketplace. Those that do got there by innovating. These culture leaders realign their organizations to reinforce customer centricity. They also build practices to help identify a never-ending stream of emergent employee behaviors that go beyond the current best practices and continuously raise the bar. And they radically distribute authority and responsibility to employees who are as close to the action as possible. Forrester refreshes this report regularly based on new research.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Forrester Analytics: Online Retail Forecast, 2018 To 2023 (Southeast Asia)

    ForecastView Document

    November 29, 2018 Satish Meena

    Southeast Asia — Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam — now has more than 272 million online adults and is increasingly important for online retailers. Forrester expects that online retail in the region will grow at a compound annual growth rate (CAGR) of 23% to reach $53 billion in 2023. Our forecast details online retail growth for nine product categories and six countries. It also highlights the breakdown of mobile versus desktop commerce and provides historical data going back to 2014.

  • For Application Development & Delivery Professionals

    REPORT: Predictions 2019: Software

    Software Innovation Builds Upon Cloud, Collaboration, AI, And More

    November 8, 2018 Christopher Condo, Randy Heffner, Duncan Jones, Rob Koplowitz, Diego Lo Giudice, John R. Rymer, Margo Visitacion

    Making predictions is hazardous, particularly about the future. Nevertheless, our intrepid software analyst team offers a handful of predictions about important changes in development tools and processes, software pricing policies, and more. Application development and delivery (AD&D) pros should read this report to prepare for inflection points coming in 2019.

  • For CIO Professionals

    REPORT: Predictions 2019: New Tech

    Where VC Funding And Innovation Will Go In 2019

    November 6, 2018 Carlton A. Doty

    CXOs in large and midsize enterprises must constantly monitor emerging technology markets to uncover innovation opportunities. Top of mind for most are some usual suspects like machine learning, edge computing, and distributed ledger technology. But as standalone technologies, they're practically useless unless applied to industries and use cases that drive economic and customer value. The five predictions in this report show how venture capital investments in emerging tech markets will recalibrate in the coming year, driving innovation in four key industries.

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