Andrew   Hewitt

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on enterprise mobility and how organizations can create better mobile experiences for employees that, in turn, improve customer outcomes. He is a contributor to Forrester's employee experience research, and his key coverage areas include enterprise mobility, unified endpoint management, enterprise mobility management, and bring-your-own-device (BYOD). He also looks at how companies can employ IoT technologies in the workplace to improve employee experience and productivity.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked as a help desk assistant for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, D.C. with a B.A. in international relations.

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on enterprise mobility and how organizations can create better mobile experiences for employees that, in turn, improve customer outcomes. He is a contributor to Forrester's employee experience research, and his key coverage areas include enterprise mobility, unified endpoint management, enterprise mobility management, and bring-your-own-device (BYOD). He also looks at how companies can employ IoT technologies in the workplace to improve employee experience and productivity.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked as a help desk assistant for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, D.C. with a B.A. in international relations.

Andrew Hewitt's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Quantifying Your Company's Workforce: Customers Benefit When Employees Do, Too

    Performance Management: The Employee Experience Playbook

    August 3, 2018 David K. Johnson, J. P. Gownder, Andrew Hewitt

    A new class of technologies has joined those available in HR management system platforms, making it easier for organizations to collect data on their employees' productivity and experiences. Employees are also equipping themselves with wearables and apps to track and improve their productivity. Forrester collectively calls this trend "the quantified workforce" — but how to effectively interpret the data and where to draw the lines for employee privacy are the defining questions in this area. To help I&O pros guide their business peers, this report explains the technologies, the limitations, and what companies are learning. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Unified Endpoint Management, Q2 2018

    Forrester's Overview Of 19 UEM Providers

    June 28, 2018Andrew Hewitt

    Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to more simply manage a diverse set of employee technologies, resulting in improved employee experiences, security, and business agility. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. I&O professionals should use Forrester's Now Tech report to understand the value they can expect from a UEM provider and to select vendors based on size and functionality.

  • For Infrastructure & Operations Professionals

    REPORT: Bridge Your Enterprise Mobile Strategy To Partners And Contractors

    Grant Broader Access To Applications Without Mobile Device Management

    May 15, 2018Andrew Hewitt

    Employees aren't the only group that needs enterprise mobile support. Your business' growth depends on constituencies outside your workforce, such as contractors and other B2B partners — and you need a way to safely expand the scope of your enterprise mobile efforts to reach them. Traditional tools that infrastructure and operations (I&O) uses to secure access to mobile apps, such as mobile device management (MDM), can't effectively help here. This report helps I&O leaders expand the scope of their mobile transformation using an app-centric approach.

  • For Infrastructure & Operations Professionals

    REPORT: Build The Business Case For BYOD

    The Total Economic Impact™ Of BYOD Versus Corporate-Owned Enterprise Mobility Strategies

    May 10, 2018Andrew Hewitt, Adam Schlegel, Joe Branca

    Your organization can't live without mobile, but infrastructure and operations (I&O) pros struggle to understand the best way to give employees access to mobile technology. Deciding whether to embrace bring-your-own-device (BYOD) or a corporate-owned strategy isn't simple and involves examining many factors, including upfront hardware and software costs, security, and the impact on employee experience. This report uses Forrester's Total Economic Impact (TEI) methodology to demonstrate the impact of BYOD on a corporate-owned environment.

  • For Infrastructure & Operations Professionals

    REPORT: Follow Four Imperatives To Improve The Remote Worker Experience

    Focus On Structure, Culture, Technology, And Compliance

    May 9, 2018Andrew Hewitt

    Advances in mobile and cloud technology mean that employees can more easily work from anywhere with no impact on their productivity. While many organizations readily embrace remote workers, supporting them comes with its own set of challenges, such as outdated technology and lack of face-to-face collaboration. This report helps infrastructure and operations (I&O) teams and their business partners formalize a plan for a remote work program, complemented by the right technology, that both fosters business growth and improves the distributed workforce experience.

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