Andrew   Hewitt

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on enterprise mobility and how organizations can create better mobile experiences for employees that, in turn, improve customer outcomes. He is a contributor to Forrester's employee experience research, and his key coverage areas include enterprise mobility, unified endpoint management, enterprise mobility management, and bring-your-own-device (BYOD). He also looks at how companies can employ IoT technologies in the workplace to improve employee experience and productivity.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked as a help desk assistant for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, D.C. with a B.A. in international relations.

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on enterprise mobility and how organizations can create better mobile experiences for employees that, in turn, improve customer outcomes. He is a contributor to Forrester's employee experience research, and his key coverage areas include enterprise mobility, unified endpoint management, enterprise mobility management, and bring-your-own-device (BYOD). He also looks at how companies can employ IoT technologies in the workplace to improve employee experience and productivity.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked as a help desk assistant for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, D.C. with a B.A. in international relations.

Andrew Hewitt's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Unified Endpoint Management, Q2 2019

    Forrester's Overview Of 21 UEM Providers

    June 13, 2019Andrew Hewitt

    Infrastructure and operations (I&O) teams can use unified endpoint management (UEM) to better manage employee devices and applications, resulting in improved employee experience, customer trust, and business agility. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. I&O professionals should use Forrester's Now Tech report to understand the value they can expect from a UEM provider and to select vendors based on size and functionality. This is an update to a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: How To Budget For Employee-Facing Technology For 2020

    Align Technology Purchases To Business Imperatives For EX Success

    June 10, 2019Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce transformation encompasses more than just technology investments; I&O leaders need to prioritize and budget for changes in staffing, performance metrics, and IT project delivery to support their efforts. This report illuminates the top business priorities associated with workforce technology and identifies key business partners to help I&O leaders drive employee technology innovation and successful employee experience (EX).

  • For Infrastructure & Operations Professionals

    REPORT: Five Key Trends That Will Reshape The Employee Technology Experience

    Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7

    May 22, 2019Andrew Hewitt

    Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have already begun or completed transitions to Windows 10, many haven't. A changing business and technology landscape introduces new challenges and opportunities as teams set their strategies. This report identifies five key trends that must be part of every I&O leader's strategy for 2020 and beyond. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: The State Of Chromebooks, 2019

    When The Conditions Are Right, Chromebooks Can Improve Both Customer And Employee Experience

    April 30, 2019Andrew Hewitt, J. P. Gownder

    Eight years into their existence, Chromebooks haven't taken the enterprise market by storm — but have slowly but surely gained enterprise mindshare. I&O leaders are reassessing how Chromebooks can serve the needs of their customer and employees. This report lays out the preconditions of Chromebook adoption, describing the size, vertical industries, and software environments of companies that should consider Chromebooks. It also identifies several deal killers for which Chromebooks just aren't a good fit. This report is an update of a 2016 Forrester report on Chromebooks.

  • For Infrastructure & Operations Professionals

    REPORT: How To Wake Up From The Nightmare Of Workplace Technology Distraction

    Build A Solid User Experience To Enable A More Focused Workforce

    April 26, 2019Andrew Hewitt

    To remain competitive in a world of increasingly connected customers, businesses have turned to the latest digital technologies to improve employees' productivity, collaboration, and connection to customers. While these investments are necessary, they often introduce a heavy price: rampant workplace distraction. This report lays the groundwork for infrastructure and operations (I&O) leaders to create the technology environment that addresses the crisis of workplace distraction and strikes a better balance between connectivity and focus.

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