Andrew   Hewitt

Andrew Hewitt

Researcher Serving Infrastructure & Operations Professionals

Andrew is a researcher serving Infrastructure & Operations Professionals. Andrew’s research explores how the internet of things (IoT) and enterprise mobility help organizations win, serve, and retain customers. Andrew’s key topic areas include the impact of the IoT on workplace technology, connected building and facilities management, end user computing alternatives like rugged devices and ultraportable laptops, and broader workforce enablement initiatives.

Previous Work Experience

Prior to his role as a researcher, Andrew served as a senior research associate on Forrester’s infrastructure research team, focusing on topics like cloud and hyperconverged infrastructure. In that role, he also researched and wrote about the state of rugged devices and Chromebooks in the enterprise. Before joining Forrester, Andrew worked as a service desk administrator for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, D.C. with a B.A. in international relations.

Andrew Hewitt

Researcher Serving Infrastructure & Operations Professionals

Andrew is a researcher serving Infrastructure & Operations Professionals. Andrew’s research explores how the internet of things (IoT) and enterprise mobility help organizations win, serve, and retain customers. Andrew’s key topic areas include the impact of the IoT on workplace technology, connected building and facilities management, end user computing alternatives like rugged devices and ultraportable laptops, and broader workforce enablement initiatives.

Previous Work Experience

Prior to his role as a researcher, Andrew served as a senior research associate on Forrester’s infrastructure research team, focusing on topics like cloud and hyperconverged infrastructure. In that role, he also researched and wrote about the state of rugged devices and Chromebooks in the enterprise. Before joining Forrester, Andrew worked as a service desk administrator for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, D.C. with a B.A. in international relations.

Andrew Hewitt's Research

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  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2018: Employee Experience Powers The Future Of Work

    November 8, 2017 David K. Johnson, J. P. Gownder, Craig Le Clair, Andrew Hewitt, Michele Pelino

    Sustained business growth depends on your company's employees being more agile, informed, and responsive. I&O execs and other technology and business leaders responsible for workforce technology and productivity must manage a rapidly changing landscape on multiple fronts — not just technology. This report highlights the key shifts coming to the future of work that will contribute to growth by helping employees improve customers' experiences; it also describes how you should prepare for them in 2018.

  • For Infrastructure & Operations Professionals

    REPORT: The Future Of Enterprise Mobility

    Three Technologies That Create A Productive Mobile Employee Experience

    August 11, 2017 Michael Facemire, Andrew Hewitt, Elinor Klavens

    When it comes to enterprise mobility, I&O pros have focused heavily on delivering apps to workers — and are missing the real opportunity to mobilize workers. While some apps are vital to employee productivity, the reality is that most company-deployed apps are poorly designed and have low adoption among employees. This report looks at three technologies — team messaging platforms, new web standards, and actionable notifications — and how I&O leaders can use them to improve the mobile employee experience and enterprise app manageability.

  • For Infrastructure & Operations Professionals

    REPORT: Drive Employee Productivity With Rugged Mobile Moments

    Ensure That Your Device Strategy Meets The Rugged Requirements Of Employees In Less-Than-Ideal Conditions

    August 10, 2017 J. P. Gownder, Andrew Hewitt

    Delivering on a strategy to improve your business' customer experience or supplying an employee with key data might hinge on greater resilience than your average iPhone provides. The only way to ensure that a device can withstand certain conditions is by ruggedization — a process that uses a set of rigorous certifications to increase longevity and effectiveness of employee devices in harsh environments and nontraditional settings. This report gives infrastructure and operations (I&O) professionals our latest research on the rugged market and helps them match the right rugged technology to the right employees in their immediate context. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: How To Budget For Workforce And Customer-Facing Technologies For 2018 And Beyond

    Benchmarks: The Workforce Enablement Playbook

    July 31, 2017 J. P. Gownder, Andrew Hewitt

    Infrastructure and operations (I&O) leaders planning their budgets for 2018 and beyond must invest in business technology (BT) that helps win, serve, and retain customers. They must create a strategy and budget to outfit employees with devices, software, and services to improve their productivity while also helping with both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against those of your peers as you work with business partners to plan investments that will drive business results for your company. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. This update includes recent Forrester survey data on budgeting for business technology.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: Enterprise Mobility Management (EMM) Solutions, 2017

    The First Wave Of EMM Has Matured But Stands On The Verge Of Evolution

    July 28, 2017Andrew Hewitt, David K. Johnson

    While infrastructure and operations (I&O) pros have historically employed enterprise mobility management (EMM) solutions to address mobile device management and security, these solutions are expanding to take on new business applications. This broader remit includes unified endpoint management (UEM), internet of things (IoT), and advanced analytics. This report examines key functions and trends that shape the present and future of the EMM market and takes a look at the vendors that make up the EMM landscape.

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