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Andrew   Hewitt

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on helping companies improve the technology experience of their employees. Specifically, his coverage area focuses on all the key components of the digital workspace, such as enterprise mobility, traditional client computing (Windows, macOS, ChromeOS), unified endpoint management (UEM), virtual desktop infrastructure (VDI), end user experience management, bring-your-own-device (BYOD), and device-as-a-service (DaaS). He also looks at how companies can transform the physical working environment to improve employee experience. Andrew is a frequent keynote speaker at industry events, and his insights have been included in publications such as BizTech Magazine, ComputerWorld, CNN, TechTarget, and ZDNet. Andrew is based in Boulder, Colorado.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, DC, with a BA in international relations.

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on helping companies improve the technology experience of their employees. Specifically, his coverage area focuses on all the key components of the digital workspace, such as enterprise mobility, traditional client computing (Windows, macOS, ChromeOS), unified endpoint management (UEM), virtual desktop infrastructure (VDI), end user experience management, bring-your-own-device (BYOD), and device-as-a-service (DaaS). He also looks at how companies can transform the physical working environment to improve employee experience. Andrew is a frequent keynote speaker at industry events, and his insights have been included in publications such as BizTech Magazine, ComputerWorld, CNN, TechTarget, and ZDNet. Andrew is based in Boulder, Colorado.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, DC, with a BA in international relations.

Andrew Hewitt's Research

Most RecentMost Popular
  • For CMO Professionals

    REPORT: Use The Lessons Of 2020 To Create Your Anywhere-Work Strategy

    Turn Your Accidental Remote Work Experience Into Anywhere-Work Expertise

    November 17, 2020 James McQuivey, PhD, J. P. Gownder, David Johnson, Katy Tynan, Andrew Hewitt

    The unexpected arrival of the pandemic has thrust every organization into assembling a patchwork of unplanned workforce responses. Rather than longing to get back to normal, companies must make a strategic shift away from remote work as a reactive tactic to "anywhere work" as a proactive strategy, where they carefully determine who can work from where in order to deepen engagement and prepare their organizations for maximal post-pandemic adaptivity. Executives should read this report to learn how to construct the anywhere-work strategy appropriate for them.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester New Wave™: End-User Experience Management, Q4 2020

    The 11 Providers That Matter Most And How They Stack Up

    October 27, 2020Andrew Hewitt

    In Forrester's evaluation of the emerging market for end-user experience management (EUEM), we identified the 11 most significant providers in the category — 1E, Aternity, Catchpoint, Lakeside Software, Liquidware, NetMotion Software, Nexthink, Tanium, ThousandEyes, vast limits, and VMware — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Infrastructure and operations (I&O) professionals can use this review to select the right partner for their EUEM needs.

  • For Infrastructure & Operations Professionals

    REPORT: Service Desk 2020: It's All About Employee Experience

    Reliable, Accessible Services Fuel Innovation And Satisfaction

    October 6, 2020 Charles Betz, Andrew Hewitt

    Although new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. In an era of pandemic-driven remote work, infrastructure and operations (I&O) organizations must look beyond IT service management (ITSM) and provide workers with pain-free, productive, personalized, pervasive, and predictive service. This report shows why these five ingredients must become staples of your digital employee experience (EX) service strategy and provides a recipe to get you started. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Modern Technology Operations Maturity

    Assessment: The Modern Technology Operations Playbook

    September 29, 2020 Charles Betz, Rich Lane, Andrew Hewitt, Will McKeon-White

    Today's customers and employees demand great experiences — fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure that they can continuously deliver on both innovation and quality, leveraging automation and modern technology operations (MTO) practices. Use this report's assessment to evaluate your current MTO maturity level and identify key areas for improvement. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Rethink Your Smart Office Strategy

    The COVID-19 Pandemic Is Accelerating The Move To Smart Office Environments

    September 28, 2020Andrew Hewitt, Michele Pelino

    Remote work has become pervasive, and many office staff will be working from home for the foreseeable future. Infrastructure and operations (I&O) pros must reassess their office buildings and develop a comprehensive strategy to enable employees to work on-premises safely and productively. This return-to-work strategy should address key questions about how employees can safely return to the office and who drives these decisions. This report describes a strategic approach to human engagement in the modern workplace, both during and after the pandemic.

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