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Andrew   Hewitt

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on helping companies improve the technology experience of their employees. Specifically, his coverage area focuses on all the key components of the digital workspace, such as enterprise mobility, traditional client computing (Windows, macOS, ChromeOS), unified endpoint management (UEM), virtual desktop infrastructure (VDI), end user experience management, bring-your-own-device (BYOD), and device-as-a-service (DaaS). He also looks at how companies can transform the physical working environment to improve employee experience. Andrew is a frequent keynote speaker at industry events, and his insights have been included in publications such as BizTech Magazine, ComputerWorld, CNN, TechTarget, and ZDNet. Andrew is based in Boulder, Colorado.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, DC, with a BA in international relations.

Andrew Hewitt

Analyst Serving Infrastructure & Operations Professionals

Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on helping companies improve the technology experience of their employees. Specifically, his coverage area focuses on all the key components of the digital workspace, such as enterprise mobility, traditional client computing (Windows, macOS, ChromeOS), unified endpoint management (UEM), virtual desktop infrastructure (VDI), end user experience management, bring-your-own-device (BYOD), and device-as-a-service (DaaS). He also looks at how companies can transform the physical working environment to improve employee experience. Andrew is a frequent keynote speaker at industry events, and his insights have been included in publications such as BizTech Magazine, ComputerWorld, CNN, TechTarget, and ZDNet. Andrew is based in Boulder, Colorado.

Previous Work Experience

Prior to his role as analyst, Andrew served as a researcher on Forrester's infrastructure research team, focusing on enterprise mobility and IoT-connected smart buildings. Before that, he was a senior research associate; he spent his time researching the cloud and hyperconverged infrastructure market. Before joining Forrester, Andrew worked for the Aspen Institute in Aspen, Colorado.

Education

 Andrew graduated summa cum laude from The George Washington University in Washington, DC, with a BA in international relations.

Andrew Hewitt's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: End-User Experience Management, Q3 2020

    Forrester's Landscape Overview Of 15 Providers

    September 21, 2020Andrew Hewitt

    You can use end-user experience management (EUEM) to reduce technology-related disruptions to employee productivity, track and quantify employee technology experience, and collect qualitative feedback on tech experience. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this report to understand the value they can expect from an EUEM provider and to select one based on size and functionality.

  • For Infrastructure & Operations Professionals

    REPORT: Build Your Operations Organization With Product Team Principles

    People: The Modern Technology Operations Playbook

    September 9, 2020 Charles Betz, Andrew Hewitt

    Cloud, Agile, DevOps, and increasing attention to employee experience (EX) are challenging traditional infrastructure and operations (I&O) operating models worldwide. Team silos of technical expertise (compute, storage, networking, and middleware) can't keep up with market demands for innovation and with employees' preference for collaborative and responsive work environments. I&O leaders can — and should — learn from how product teams operate. This report helps I&O leaders understand the context and advantages that this approach provides. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to incorporate information on end-user experience management (EUEM).

  • For Customer Experience Professionals

    REPORT: Yes, Government EX Can Get Better!

    Creating Engaged Employees Isn't Just For The Private Sector

    September 1, 2020 Judy Weader, Rick Parrish, Andrew Hewitt

    Employee experience (EX) happens with or without thoughtful design, even in government organizations. While government agencies face some steeper hills to climb in improving EX than firms in the private sector, the themes of challenges and opportunities provide a roadmap for climbing to the summit of EX.

  • For Infrastructure & Operations Professionals

    REPORT: Research Overview: Modern Technology Operations

    Landscape: The Modern Technology Operations Playbook

    August 3, 2020Andrew Hewitt, Will McKeon-White, Charles Betz, Rich Lane

    Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile, site-reliability engineering (SRE), AI for IT operations (AIOps), and the increasing expectations of end users all present new challenges. The current COVID-19 trend to remote work further compounds the challenges that I&O is facing. This report provides an overview into current Forrester research covering these topics — and more.

  • For Infrastructure & Operations Professionals

    REPORT: Enhance EX With Zero Trust

    Business Case: The Zero Trust Security Playbook

    July 13, 2020Andrew Hewitt, David Holmes

    Forrester's Zero Trust (ZT) framework is the modern security architecture blueprint for enterprises. Fundamentally, ZT is about moving away from traditional perimeter-based security approaches and embracing a workload-first, data-driven, and identity-aware security model. While ZT improves security, there's also a hidden benefit: It's a critical lever to improve employee experience (EX). Security and productivity are fundamental necessities for the modern enterprise; this report provides best practices for IT leaders implementing Zero Trust to simultaneously improve both.

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