Angelina   Gennis

Angelina Gennis

Analyst Serving Customer Experience Professionals

Angelina serves customer experience (CX) professionals, focusing on customer-centric company culture and CX transformations. She is an analyst in the CX practice at Forrester, where she shares insights, tools, and case studies to improve the success of CX initiatives. She has a background in service and product design, behavioral science, and journalism.

Previous Work Experience

Previously, Angelina was an experience strategist at Publicis Sapient, where she worked with multidisciplinary teams on a broad range of project types, including qualitative and quantitative research, new business pitches, strategy framework development, brand work, journey and persona building, service design, and road mapping. Before that, she was a researcher at the Massachusetts Institute of Technology AgeLab. Her focus included published research on empathy training as well as generational differences in relationships with professionals.

Education

Angelina has a master's in public health from Brown University and a B.A. in international relations from Wheaton College (Mass.).

Angelina Gennis

Analyst Serving Customer Experience Professionals

Angelina serves customer experience (CX) professionals, focusing on customer-centric company culture and CX transformations. She is an analyst in the CX practice at Forrester, where she shares insights, tools, and case studies to improve the success of CX initiatives. She has a background in service and product design, behavioral science, and journalism.

Previous Work Experience

Previously, Angelina was an experience strategist at Publicis Sapient, where she worked with multidisciplinary teams on a broad range of project types, including qualitative and quantitative research, new business pitches, strategy framework development, brand work, journey and persona building, service design, and road mapping. Before that, she was a researcher at the Massachusetts Institute of Technology AgeLab. Her focus included published research on empathy training as well as generational differences in relationships with professionals.

Education

Angelina has a master's in public health from Brown University and a B.A. in international relations from Wheaton College (Mass.).