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Application Development & Delivery Professionals

Application Development & Delivery (AD&D) Professionals have to shift focus to provide systems of engagement and hyper-personalized, multichannel experiences that delight customers.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth, improve software development to respond more quickly to customer needs, and leverage data effectively for decision-making.

Who this role is for:

Vice President of Application Development
PMO Director
Vice President, Project Management Office
Vice President of Engineering

Latest Research For This Role

Report: The Forrester Wave™: Customer Service Solutions, Q2 2019

The 12 Providers That Matter Most And How They Stack Up

June 18, 2019 | Kate Leggett

In our 33-criterion evaluation of customer service solution providers, we identified the 12 most significant ones — Appian, bpm'online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP,...

Report: A Solid Enterprise Collaboration Road Map Reduces Risk And Drives Adoption

Road Map: The Enterprise Collaboration Playbook

June 14, 2019 | Art Schoeller

Enterprise collaboration (EC) technology can transform how employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas....

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Digital Banking Engagement Platforms, Q3 2019: Digital Front Ends To Better Serve Your Customer

July 30, 2019

Webinar: GDPR And Its Impact On Customer Service Operations — Be Prepared!

June 27, 2019

Webinar: How To Hack Your Office Space For Better EX

June 26, 2019

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