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Application Development & Delivery Professionals

Application Development & Delivery (AD&D) Professionals have to shift focus to provide systems of engagement and hyper-personalized, multichannel experiences that delight customers.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth, improve software development to respond more quickly to customer needs, and leverage data effectively for decision-making.

Who this role is for:

Vice President of Application Development
PMO Director
Vice President, Project Management Office
Vice President of Engineering

Latest Research For This Role

Report: The Three Customer Service Megatrends In 2019: As AI Eats Jobs, Agents Are More Valued

Vision: The Contact Centers For Customer Service Playbook

January 17, 2019 | Kate Leggett

Automation and AI continue their relentless march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated...

Report: AD&D Pros: Stop Guessing And Start Experimenting

Continuous Improvement: The Modern Application Delivery Playbook

January 15, 2019 | Christopher Condo

Most application development and delivery (AD&D) teams are stuck guessing about what their users need, relying on internal experts to guide their decisions. This approach to development is no longer...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Use Insights About The Banking Platform Software Market To Make Informed Selection Decisions

February 28, 2019

Webinar: The Top Insurance Technology Trends To Watch In 2019

February 12, 2019

Webinar: Accelerate Agile Delivery With Experimentation Platforms

January 24, 2019

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