Forrester Research For:
Application Development & Delivery (AD&D) Professionals have to shift focus to provide systems of engagement and hyper-personalized, multichannel experiences that delight customers.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth, improve software development to respond more quickly to customer needs, and leverage data effectively for decision-making.
Vice President of Application Development
Vice President, Project Management Office
Vice President of Engineering
February 24, 2017 | Nick Barber
February 21, 2017 | Duncan Jones
February 20, 2017 | Mike Gualtieri
February 19, 2017 | Mike Gualtieri
Continuous Improvement: The Contact Centers For Customer Service Playbook
February 24, 2017 | Kate Leggett
Companies struggle to deliver reproducible, effective, and personalized customer service that meets customer expectations and doesn't break the bank. Application development and delivery (AD&D)...
Customer Obsession Means Faster Evolution For A Legacy Workload
February 24, 2017 | Rob Koplowitz
Within the next two years, the primary goal for business process management (BPM) projects will be to drive digital transformation initiatives. This is a stark change from just two years ago, when...
Document Management, Digital Asset Management (DAM)...
Application Development Methodologies, Program & Project Management...
May 9, 2017 - May 10, 2017
March 6, 2017
March 20, 2017