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Application Development & Delivery Professionals

Application Development & Delivery (AD&D) Professionals have to shift focus to provide systems of engagement and hyper-personalized, multichannel experiences that delight customers.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth, improve software development to respond more quickly to customer needs, and leverage data effectively for decision-making.

Who this role is for:

Vice President of Application Development
PMO Director
Vice President, Project Management Office
Vice President of Engineering

Vice President and Group Director Sharyn Leaver (01:17)

Challenges facing today's Application Development & Delivery Professionals:

Build and run new systems of engagement with deep customer insights.

TechRadar™: Digital Customer Experience Technologies, Q1 2015

Support their company’s digital strategy with the right technologies.

Define The Road Map For Transforming Your App Landscape

Create and deliver mobile apps for customer engagement.

The Future Of Mobile Application Development

The Mobile App Development Playbook For 2015

Deliver apps that leverage more data and better analytics for decision-makers.

TechRadar™: Business Intelligence, Q1 2015

The Business Intelligence Playbook For 2015

Application Development & Delivery Blog

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Latest Research For This Role

Report: The Forrester Wave™: Point Of Service, Q3 2015

The 10 Providers That Matter Most And How They Stack Up

July 31, 2015 | George Lawrie

In Forrester's 59-criteria evaluation of point-of-service (POS) vendors, we identified the 10 most significant providers in the category Aptos, Demandware, Fujitsu, Microsoft Dynamics, NCR, Oracle,...

Report: Win Funding For Your Customer Service Project

Business Case: The Contact Centers For Customer Service Playbook

July 30, 2015 | Ian Jacobs

In the age of the customer, customer service must be a cornerstone of a company's customer experience strategy. Application development and delivery (AD&D) pros supporting customer service operations...

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Analysts Serving This Role

  • Jeffrey Hammond

    Jeffrey Hammond

    Mobile Application Development, Architecture & Technology Strategy...

  • Kurt Bittner

    Kurt Bittner

    Application Life-Cycle Management (ALM), Application Development Methodologies...

  • Michael Facemire

    Michael Facemire

    Architecture & Technology Strategy, Mobile Application Development...

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Upcoming Events For This Role

Webinar: It's Time To Upgrade Business Intelligence To Systems Of Insight

August 20, 2015

Webinar: Use Omnichannel Banking Solutions To Increase Customer Experience

November 17, 2015

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