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Application Development & Delivery Professionals

Application Development & Delivery (AD&D) Professionals have to shift focus to provide systems of engagement and hyper-personalized, multichannel experiences that delight customers.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth, improve software development to respond more quickly to customer needs, and leverage data effectively for decision-making.

Who this role is for:

Vice President of Application Development
PMO Director
Vice President, Project Management Office
Vice President of Engineering

Latest Research For This Role

Report: The Three Rs Of Retail Robotics

Use Robots To Increase The Human Touch In Retail

February 20, 2018 | George Lawrie

There's no lack of examples of robots of humanoid appearance (think the LoweBot) that provide relatively limited service interactions with customers. Behind the scenes, both retailers and consumer...

Report: The Forrester Tech Tide™: Enterprise Collaboration, Q1 2018

20 Technologies Underpin Enterprise Collaboration

February 16, 2018 | Art Schoeller

Enterprise collaboration (EC) is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in collaboration, companies are evaluating and...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: AI Engineers: The Hot New Role Enterprises Must Hire To Make AI Pay Dividends

May 3, 2018

Webinar: Use The Forrester Banking Platform Deals Survey To Identify The Most Suitable Vendors

March 27, 2018

Webinar: The Top 10 Customer Service Trends Of 2018

March 19, 2018

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