Forrester Research For:
Application Development & Delivery (AD&D) Professionals have to shift focus to provide systems of engagement and hyper-personalized, multichannel experiences that delight customers.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth, improve software development to respond more quickly to customer needs, and leverage data effectively for decision-making.
Vice President of Application Development
Vice President, Project Management Office
Vice President of Engineering
July 30, 2015 | Kate Leggett
July 29, 2015 | John M. Wargo
July 29, 2015 | Boris Evelson
July 27, 2015 | Ian Jacobs
The 10 Providers That Matter Most And How They Stack Up
July 31, 2015 | George Lawrie
In Forrester's 59-criteria evaluation of point-of-service (POS) vendors, we identified the 10 most significant providers in the category Aptos, Demandware, Fujitsu, Microsoft Dynamics, NCR, Oracle,...
Business Case: The Contact Centers For Customer Service Playbook
July 30, 2015 | Ian Jacobs
In the age of the customer, customer service must be a cornerstone of a company's customer experience strategy. Application development and delivery (AD&D) pros supporting customer service operations...
Platform-as-a-Service (PaaS), Architecture & Technology Strategy...
Management & Organization, Information Management...
Application Development, Technology...
August 20, 2015
November 17, 2015