Arielle   Trzcinski

Arielle Trzcinski

Senior Analyst Serving Application Development & Delivery Professionals

Arielle Trzcinski is a senior analyst, serving application development and delivery professionals. Her research focuses on how healthcare organizations can leverage technology to become more customer obsessed and engage healthcare customers in new, innovative ways.  Her areas of focus include virtual care, patient and member experience, analytics, population health, and value-based care.

Previous Work Experience

Prior to joining Forrester, Arielle was at athenahealth, where she was responsible for the product strategy of athenahealth’s Population Health solution. Previously, she worked as a manager at Deloitte Consulting, serving healthcare clients through vendor selection, value-based care strategy development, and technology implementation. Arielle brings extensive experience in using technology and analytics to be successful in value-based care.

Education

Arielle holds a B.S. in health management and policy and a B.A. in communication from the University of New Hampshire.

Arielle Trzcinski

Senior Analyst Serving Application Development & Delivery Professionals

Arielle Trzcinski is a senior analyst, serving application development and delivery professionals. Her research focuses on how healthcare organizations can leverage technology to become more customer obsessed and engage healthcare customers in new, innovative ways.  Her areas of focus include virtual care, patient and member experience, analytics, population health, and value-based care.

Previous Work Experience

Prior to joining Forrester, Arielle was at athenahealth, where she was responsible for the product strategy of athenahealth’s Population Health solution. Previously, she worked as a manager at Deloitte Consulting, serving healthcare clients through vendor selection, value-based care strategy development, and technology implementation. Arielle brings extensive experience in using technology and analytics to be successful in value-based care.

Education

Arielle holds a B.S. in health management and policy and a B.A. in communication from the University of New Hampshire.

Arielle Trzcinski's Research

Most RecentMost Popular
  • For Customer Experience Professionals

    REPORT: How To Build A VoC Program In Healthcare

    February 15, 2019 Faith Adams, Arielle Trzcinski

    Voice of the customer (VoC) programs require structure and follow-through to be effective at driving customer experience (CX) improvements. To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where to focus improvement efforts. Application development and delivery (AD&D) pros must collaborate with CX and EX pros to deliver on customer and employee experience needs. This report maps out three levels of maturity for healthcare VoC programs and enables HCOs to build or assess their VoC program.

  • For Application Development & Delivery Professionals

    REPORT: New Tech: Virtual Care, Q1 2019

    Forrester's Landscape Overview Of 36 Providers

    February 5, 2019Arielle Trzcinski

    Virtual care promises to transform the way we receive and deliver healthcare. This report presents an overview of the emerging vendors in the healthcare virtual care market. These vendors deliver offerings that provide a mix of capabilities including: videoconferencing, text- and voice-based conversational interfaces, and the ability to share patient data across providers and systems. Application development and delivery (AD&D) professionals should use it to understand the capabilities within major market segments and to inform their technology strategies.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Healthcare Analytics, Q4 2018

    The 11 Providers That Matter Most And How They Stack Up

    November 26, 2018Arielle Trzcinski

    In our 33-criterion evaluation of healthcare analytics providers, we identified the 11 most significant ones — Arcadia.io, Cognizant, Health Catalyst, IBM, MedeAnalytics, NTT DATA, Optum, Philips, PwC, SAS, and Welltok — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.

  • For CIO Professionals

    REPORT: Predictions 2019: Healthcare

    CX Measurement Frameworks, Virtual Care, And AI Come To The Fore

    November 7, 2018Arielle Trzcinski, Faith Adams, Kjell Carlsson, Ph.D., Martha Bennett

    2019 will be marked by many changes in the healthcare industry. Threats to US healthcare reform loom in midterm elections, ongoing legislation battles, and Supreme Court appointments. Consolidation will continue across all sectors. Major disruptors, like Amazon and Walmart, will make good on their promises, delivering the personalized experiences that customers have been yearning for from healthcare organizations (HCOs). CIOs should read this report for Forrester's healthcare industry predictions as we enter 2019.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Case Studies: How Virtual Care Delivers A Winning Healthcare Experience

    Four Case Studies Show How To Drive ROI With Virtual Care

    October 4, 2018Arielle Trzcinski

    Virtual care is about to radically change the way healthcare organizations deliver care. Customers expect to receive an increasing amount of their care remotely, leaving virtual care laggards scrambling to meet the demand. Digital business professionals need to start buying or building virtual care solutions that will improve health outcomes with convenient and effective options for their customers. For this report, we interviewed four organizations that invested in virtual care delivery and have demonstrated value to their customers.

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