Arielle   Trzcinski

Arielle Trzcinski

Senior Analyst Serving Application Development & Delivery Professionals

Arielle Trzcinski is a senior analyst, serving application development and delivery professionals. Her research focuses on how healthcare organizations can leverage technology to become more customer obsessed and engage healthcare customers in new, innovative ways.  Her areas of focus include virtual care, patient and member experience, analytics, population health, and value-based care.

Previous Work Experience

Prior to joining Forrester, Arielle was at athenahealth, where she was responsible for the product strategy of athenahealth’s Population Health solution. Previously, she worked as a manager at Deloitte Consulting, serving healthcare clients through vendor selection, value-based care strategy development, and technology implementation. Arielle brings extensive experience in using technology and analytics to be successful in value-based care.

Education

Arielle holds a B.S. in health management and policy and a B.A. in communication from the University of New Hampshire.

Arielle Trzcinski

Senior Analyst Serving Application Development & Delivery Professionals

Arielle Trzcinski is a senior analyst, serving application development and delivery professionals. Her research focuses on how healthcare organizations can leverage technology to become more customer obsessed and engage healthcare customers in new, innovative ways.  Her areas of focus include virtual care, patient and member experience, analytics, population health, and value-based care.

Previous Work Experience

Prior to joining Forrester, Arielle was at athenahealth, where she was responsible for the product strategy of athenahealth’s Population Health solution. Previously, she worked as a manager at Deloitte Consulting, serving healthcare clients through vendor selection, value-based care strategy development, and technology implementation. Arielle brings extensive experience in using technology and analytics to be successful in value-based care.

Education

Arielle holds a B.S. in health management and policy and a B.A. in communication from the University of New Hampshire.

Arielle Trzcinski's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: HIMSS19: Interoperability Will Drive More Personalization In Healthcare

    Highlights From Healthcare's Largest Industry Conference In 2019

    March 7, 2019Arielle Trzcinski, Jeff Becker, Annalise Clayton

    The annual Healthcare Information and Management Systems Society's (HIMSS) conference brings together the biggest names in healthcare to discuss the year's hot topics and showcases the newest innovations and technologies that will drive change for the industry. HIMSS19 was dominated by interoperability, AI, and the shifting power of consumers. Healthcare CIOs should read this report to learn about key trends and understand how they'll affect ongoing digital health strategies.

  • For CIO Professionals

    REPORT: The Top Trends For Healthcare Providers In 2019

    March 6, 2019Arielle Trzcinski, Jeff Becker, Annalise Clayton

    2019 marks a year of transition for healthcare delivery as a bevy of market forces will catalyze change. Providers are under threat from new entrants and disruptors, being pushed to take on more financial risk, and facing potential closure due to poor financial performance and the inability to meet the evolved needs of their customers. CIOs at healthcare providers need to be abreast of the top trends impacting providers in 2019 and respond in this dynamic environment.

  • For CIO Professionals

    REPORT: The Top Trends For Healthcare Insurers In 2019

    February 27, 2019 Jeff Becker, Arielle Trzcinski

    In 2019, market consolidation and disruptive new entrants will force health plans to expand their core competencies if they hope to attract new members, reduce medical costs, and drive growth. Opportunity abounds for health plans that navigate these waters effectively, as the graying of the US population brings the potential for significant revenue growth, while emerging technologies drive improved member experience and cost savings. This report dissects the key health plan trends that healthcare CIOs will need to navigate in 2019 and offers guidance on how to respond.

  • For Customer Experience Professionals

    REPORT: How To Build A VoC Program In Healthcare

    February 15, 2019 Faith Adams, Arielle Trzcinski

    Voice of the customer (VoC) programs require structure and follow-through to be effective at driving customer experience (CX) improvements. To drive success, healthcare organizations (HCOs) must be able to understand how good — or bad — experiences are and where to focus improvement efforts. Application development and delivery (AD&D) pros must collaborate with CX and EX pros to deliver on customer and employee experience needs. This report maps out three levels of maturity for healthcare VoC programs and enables HCOs to build or assess their VoC program.

  • For Application Development & Delivery Professionals

    REPORT: New Tech: Virtual Care, Q1 2019

    Forrester's Landscape Overview Of 36 Providers

    February 5, 2019Arielle Trzcinski

    Virtual care promises to transform the way we receive and deliver healthcare. This report presents an overview of the emerging vendors in the healthcare virtual care market. These vendors deliver offerings that provide a mix of capabilities including: videoconferencing, text- and voice-based conversational interfaces, and the ability to share patient data across providers and systems. Application development and delivery (AD&D) professionals should use it to understand the capabilities within major market segments and to inform their technology strategies.

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