Arnav Gupta

Researcher serving eBusiness & Channel Strategy PROFESSIONALS

Arnav Gupta is a researcher serving eBusiness and channel strategy professionals within the Asia Pacific financial services and retail sectors. His research focuses on how digital technologies change the way financial institutions and retail enterprises interact and engage with empowered customers. He advises clients on how to leverage digital technologies to create new sources of value for customers and helps them understand the digital financial services and retail landscape in Asia Pacific.

Previous Work Experience

Previously, Arnav worked at KPMG as a senior analyst in the research, analytics and knowledge team, with a particular focus on the UK. His research domain experience covered market/industry research, equity research, and business research.

Education

Arnav completed his M.Sc in applied economics and graduated with a B.A. (honors) in economics from the University of Delhi.

Research Coverage

Arnav Gupta's Research

  • For eBusiness & Channel Strategy Professionals

    Report: 2017 India Online Banking Functionality Benchmark

    Online banking customers in India use their providers' secure websites to complete tasks and achieve their banking objectives. Digital banking teams must keep a close eye on which goals a custom...

  • For eBusiness & Channel Strategy Professionals

    Report: 2017 India Mobile Banking Benchmark

    Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve the...

  • For eBusiness & Channel Strategy Professionals

    Report: 2016 India Mobile Banking Functionality Benchmark

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of six retail banks in India on 40 criteria. While most of the banks in the review provide...

  • For eBusiness & Channel Strategy Professionals

    Report: 2017 India Mobile Banking Benchmark

    Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve the...

  • For eBusiness & Channel Strategy Professionals

    Report: 2017 India Online Banking Functionality Benchmark

    Online banking customers in India use their providers' secure websites to complete tasks and achieve their banking objectives. Digital banking teams must keep a close eye on which goals a custom...

  • For eBusiness & Channel Strategy Professionals

    Report: 2016 India Mobile Banking Functionality Benchmark

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of six retail banks in India on 40 criteria. While most of the banks in the review provide...

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