Artificial Intelligence (AI)

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: All Enterprises Need (Computer) Vision

    AI Advancements Drive Valuable Use Cases As Far As The Eye Can See

    June 14, 2019 Kjell Carlsson, Ph.D.

    Enterprises of all stripes are implementing new computer vision solutions to drive growth and operational efficiencies across a host of use cases, ranging from marketing to manufacturing. And, if you go after the right use cases, these solutions require little investment, are quick to implement, and deliver value at scale. This report helps application development and delivery (AD&D) professionals identify and evaluate the top computer vision use cases that are applicable to every enterprise.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

    The 14 Providers That Matter Most And How They Stack Up

    June 11, 2019 Ian Jacobs

    In Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24], Aivo, Avaamo, Cognigy, eGain, Inbenta Technologies, Interactions, IPsoft,, LogMeIn, Nuance Communications, Omilia, Salesforce, and Verint— and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Customer service application professionals can use this review to select the right partner for their conversational AI needs.

  • For CIO Professionals

    REPORT: Improve The Human Condition To Drive Your Healthcare Innovation

    Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees

    June 10, 2019 James Staten

    All your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday lives regardless whether you are a B2B or B2C company. Healthcare models this concept because the lives and well-being of its customers are the source of future value. CIOs should read this report to understand how healthcare companies and new players are innovating to improve the human condition while positioning their firms for future market leadership.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Build A Connected Health Experience With Smart Home Devices

    A Guide To Successful Deployment And Adoption Using IoT At Home

    June 3, 2019 Arielle Trzcinski, Frank E. Gillett, Annalise Clayton

    US healthcare spending is at a critical level. Approximately 90% of the nation's $3.3 trillion in annual healthcare expenditures is for chronic and mental health conditions, not routine care. Creating connected experiences engages consumers and empowers them to manage their health and proactively intervene to prevent potential issues. Healthcare digital business leaders must overcome the complexity of smart home products to tap into the power of the internet of things (IoT) and create connected experiences that tackle the Quadruple Aim.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Cognitive Search, Q2 2019

    The 12 Providers That Matter Most And How They Stack Up

    May 29, 2019 Mike Gualtieri

    In our 24-criterion evaluation of cognitive search providers, we identified the 12 most significant ones — Attivio, Coveo, Elastic, Grazitti Interactive, IBM, IHS Markit, Lucidworks, Micro Focus, Microsoft, Mindbreeze, Sinequa, and Squirro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) pros select the right one for their needs.

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