Artificial Intelligence (AI)

Latest Research

  • For CIO Professionals

    REPORT: The Top 10 Technology Trends To Watch: 2018 To 2020

    Ten Trends Will Help You Maximize The Value Of Business Technology

    October 19, 2017 Brian Hopkins, Bobby Cameron, Ted Schadler, Rusty Warner

    Maximizing the value of your business technology investments requires an understanding of trends — not just as interesting reading but as vital clues to your firm's future success and, possibly, even survival. CIOs must demand trend analysis that goes deeper than trite statements about artificial intelligence, digital platforms, or meshes. Our 2018 to 2020 trends do exactly that. Read this report to understand the top 10 trends and how they will change the nature of your business.

  • For Customer Experience Professionals

    REPORT: Humanize Your Conversational Bot

    Use Bot Personality And Engage Better To Connect With Humans

    October 19, 2017 Amit Bhatia

    While conversational bots are multiplying and organizations of all sizes are jumping on the chatbot bandwagon, tech-obsessed firms are missing a key piece of the puzzle. The success of conversation — and, by extension, conversational bots — depends on its ability to engage humans. This report describes how customer experience (CX) pros can humanize their bots and ensure that they connect better with the humans who use them.

  • For B2B Marketing Professionals

    REPORT: Global Business Technographics® Data & Analytics Survey, 2017: Overview

    A Business Technographics Presentation

    October 16, 2017 Brian Luu, Tyler McDaniel

    This report is an overview of the Forrester Data Global Business Technographics® Data And Analytics Survey, 2017. Topics include the top data-driven initiatives; business intelligence drivers and challenges; ownership of customer insights tasks and responsibilities; the adoption of analytics technologies; artificial intelligence (AI) use cases, benefits, and challenges; and the commercialization of data. We have analyzed the results for a variety of segments like the C-suite, by industry, and by technology versus business leaders. Our analysis reveals that most C-suite leaders have appointed a chief data officer and are recruiting more employees with advanced data skills. Data security and privacy are the biggest roadblocks when orchestrating a firm’s business intelligence strategy. Respondents expect AI technologies to improve online security, but they will also give rise to new security threats. The opportunity for commercializing data looks promising; some key industries are already doing this to a much higher degree than others.

  • For Infrastructure & Operations Professionals

    REPORT: Vendor Landscape: Advanced Automation Service Providers, Q3 2017

    Choose Your Automation Solutions Wisely To Make The Most Of Managed Services Engagements

    October 13, 2017 Somak Roy, Bill Martorelli

    Advanced automation in managed services now influences enterprise customers' assessment of prospective service provider partners. Although service providers have built and/or assembled portfolios and solutions, customers should know that advanced automation is still in its early stages. Today's application and automation parts combine to form broader value propositions that address wider use cases. This report analyzes the landscape of vendors providing automation tools to help infrastructure and operations (I&O) leaders navigate the managed services market.

  • For Application Development & Delivery Professionals

    REPORT: How The AI Era Will Hollow Out Software Development

    AI, Modern App Delivery, And Low-Code Are Remaking AD&D; Here's What's Coming

    October 10, 2017 John R. Rymer, Rob Koplowitz

    In a world where jobs are under increasing threat from automation, working in the software industry has been a safe haven — particularly for developers. They are integral to building the technology that automates away administrative and repetitive jobs. Now, it's payback time. Low-code development platforms, continuous delivery, and artificial intelligence (AI) are disrupting established jobs in application development and delivery (AD&D), while introducing new roles and skills. This report outlines the trends and prepares your organization to thrive during the disruption.

View all research

Analysts Who Cover Artificial Intelligence (AI)

View all related analysts