Asia Pacific

Although the list of countries varies according to context, this region bordering the western Pacific Ocean generally includes the countries of Southeast Asia, East Asia, and Oceania. In recent decades, China has led the region's economic growth by establishing itself as a major economic player through rapid advances in technology, manufacturing, and distribution. Approximately 4.2 billion people live in the region, constituting more than 60% of the world's population.

Latest Research

  • For CIO Professionals

    REPORT: What's Really Going On In China: Quantum Computing

    China Is Making Substantial Progress On The Long Journey Toward Quantum Computing

    April 15, 2019 Charlie Dai

    In 2018, quantum computing began to emerge as a commercial market — one with enormous long-term potential. Organizations in China have joined their global peers in driving the technical evolution and business adoption of quantum computing. This report helps CIOs understand the state of quantum computing in China by analyzing the major investments and achievements that the government, institutions, and companies have made in the academic and commercial arenas to drive the evolution of quantum computing.

  • For Enterprise Architecture Professionals

    REPORT: Now Tech: Enterprise Container Platforms In China, Q2 2019

    Forrester's Overview Of 31 Enterprise Container Platform Providers

    April 12, 2019 Charlie Dai

    You can use enterprise container platforms (ECPs) to speed customer value delivery, boost application performance, and simplify cloud-native development and deployment. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Enterprise architecture (EA) professionals should use this report to understand the value they can expect from an ECP provider in China and to select one based on size and functionality.

  • For Customer Experience Professionals

    REPORT: The Australia Banking Customer Experience Index, 2018

    How Australian Banks Earn (And Lose) Loyalty With The Quality Of Their Experience

    April 11, 2019 Riccardo Pasto, Zhi-Ying Barry

    How well do leading banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of eight banks that we analyzed as part of the Australia Customer Experience Index (CX Index™). We also unveil trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Australian Financial Services Firms Need To Step Up And Fix Home Lending

    Let The Royal Commission Be The Catalyst To Advocate For Your Customers And Rebuild Trust

    April 8, 2019 Zhi-Ying Barry

    The Australian government's Royal Commission revealed major flaws in the country's home lending market. So far, the industry's response has been inadequate; financial services firms have yet to demonstrate how they will avoid conflicts of interest and put customers' interests first. Financial services leaders must step up by overhauling their corporate culture, selling or restructuring brokerage subsidiaries, and creating compelling direct-to-consumer offerings. This report examines the shortcomings in home lending in Australia and how leaders can rebuild trust.

  • For Customer Experience Professionals

    REPORT: The Australian Government's Customer Experience Affects Mission Outcomes

    Insights From Forrester's Customer Experience Index

    March 29, 2019 Riccardo Pasto, William Willsea

    Like most global citizens, Australians rate their government's customer experience (CX) as poor. In this report, we measure the impact of the government's CX on its mission performance with our Customer Experience Index (CX Index™). We also compare departments' CX performance with the private sector's and assess how well departments perform on mission-critical CX drivers. We conclude with concrete advice for government CX pros who want to improve customer experiences efficiently.

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