Why Read This
Infrastructure and operations (I&O) leaders struggle to answer "Are we prepared for what's next in employee technology?" and "What should we do next?" As a result, I&O leaders can't accurately plan, improve, or prioritize their workforce enablement investments without a strong understanding of their current state, desired state, and the gaps in between. To help, Forrester developed a comprehensive maturity model that evaluates your current and desired state maturity across 41 elements in four top-level domains: oversight, people, process, and technology. Key assessment domains include organizational maturity, mobile devices, bring-your-own programs, client and mobile management and security, and client virtualization. This report and its associated assessment tool prepare I&O leaders and their teams to perform Forrester's workforce enablement maturity assessment to ultimately empower employees, responsibly. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy; we substantially revised this edition to help I&O leaders assess how well they understand their workforce's needs, and their ability to deliver services that help employees win, serve, and retain customers.