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Average CX Scores Of Brokerage Firms Fell One Point Since 2017
June 20, 2018

While CX slightly decreased, brokerage leaders USAA and Edward Jones have held their No. 1 positions for three years in a row. Capital One is on the uptick, jumping up five spots from 12th to seventh for direct brokerage brands. AXA Advisors fell seven spots in the multichannel rankings as a result of customer complaints of hidden fees and lack of communication from advisors.

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