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Description
Security & Risk (S&R) Pros often struggle to find the right balance between a seamless customer experience and good security. The unique requirements of customer identity — especially scale, performance, usability, and support for seamless multichannel interactions — have necessitated the development of customer identity and access management (CIAM) as its own market segment with competitive offerings distinct from traditional solutions for employee IAM.
In this Webinar, Forrester analyst Merritt Maxim provides an overview of the CIAM market, examines the vendor landscape, and offers recommendations and best practices for successful CIAM implementations that S&R Pros can use to deliver better insight into customers.
Agenda:
- Key Customer IAM Trends
- Comparing Customer IAM With Employee IAM
- Forrester Assessment Of Key CIAM Trends And Themes
- Guidance And Recommendations For Forrester Clients Around CIAM
Key takeaways:
- Gain perspective on key CIAM trends and how they apply to your organization.
- Get help planning an appropriate CIAM strategy for your organization to address these trends.
Vendors mentioned: Gigya, IBM, Janrain, Ping Identity, Salesforce, Stormpath, and UnboundID
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