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  • For Application Development & Delivery Professionals

    REPORT: Forrester Infographic: European Financial Services Firms Accelerate Digital Transformation

    June 12, 2020 Jost Hoppermann

    The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an overview of key business drivers, the state of transformations, focus areas, and architectural approaches at European financial services firms.

  • For Customer Experience Professionals

    REPORT: Delight The Right Customers To Build A Successful Business

    June 9, 2020 TJ Keitt

    Businesses often chase high overall customer experience (CX) scores. But these beacon metrics, which measure the average experience across all customers, provide limited insights to business leaders on how the organization is really doing. We analyzed the scores from individual customers of top brands and determined that a small percentage of customers having unusually positive experiences drive a disproportionate amount of business success. This report gives CX pros a method for identifying customers whose positive experiences ensure the business thrives.

  • For CIO Professionals

    REPORT: Case Study: DBS Bank Enables An Insights-Driven Organization With An Enterprise Data Platform

    June 8, 2020 Achim Granzen

    Global banks are facing increasing competition from digital-only banks. In Asia, digital banks are already operational and have turned up the competitive heat. To maintain its position as a leading bank, DBS Bank embarked on a multiyear journey to become an insights-driven organization. Along the way, it built an enterprise data platform (EDP) to help insights teams better use data assets. CIOs should read this report to learn how to build an EDP, implement data processes, and foster a data culture as they enable their firm to become more insights-driven.

  • For Application Development & Delivery Professionals

    REPORT: The Banking Platform Market Remains Stagnant, Though Smaller Banks Are Turning To Fintechs

    Results From Forrester's Global Banking Platform Deals Survey 2020

    June 3, 2020 Jost Hoppermann

    Modern banking platforms allow banks to elevate their customer experience and deliver more business value more effectively. But COVID-19 has exposed application and technology deficiencies that many banks will need to eliminate. To help banks find a well-suited solution, Forrester surveyed key banking platform vendors about their 2019 deals. This report analyzes which vendors were able to defend and enhance their market footprint, which functional areas were of most interest to banks, and which vendors dominated in which world regions.

  • For eBusiness & Channel Strategy Professionals

    REPORT: New Tech: Open Banking Intermediaries, Q2 2020

    Forrester's Landscape Overview Of 35 Providers

    June 2, 2020 Jacob Morgan

    Open banking requires that banks make their services available to third parties; however, differing standards, specifications, and deployments result in the need to resolve complexity across interfaces. A new crop of open banking intermediaries is forming, offering an integration and aggregation layer between banks and third-party providers. This report presents a review of the emerging open banking intermediary vendors to help banks and system integrators understand the capabilities within market segments and inform their technology strategies.

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