Benjamin Ensor

Vice President, Research Director serving eBusiness & Channel Strategy PROFESSIONALS

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.

His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.

During his 16 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.

Previous Work Experience

Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.

Education

Benjamin has a degree in modern history from Trinity College, Oxford.

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13 results in Everything

  • Jeffrey S. Hammond
  • Past 12 months
  • Enterprise Mobility
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Mobile Enterprise App Services Providers — Midsize Providers, Q1 2015

    The Nine Midsize Providers That Matter Most And How They Stack Up

    Mobile moments in the enterprise — with employees and business partners — have the power to make or break your customer experience. But, these mobile enterprise moments represent...

    • For Application Development & Delivery Professionals

      Report:Brief: 2014 Mobile Developer Platform Preferences

      Developers Disproportionately Target Android And iOS, With Windows Phone A Credible Third Option

      Android and iOS devices still attract the lion's share of developers because of their broad consumer support and bring-your-own-device (BYOD) adoption by employees. But they aren't the only mobile...

      • Downloads: 246
    • For Application Development & Delivery Professionals

      Report:Mobile Feast Or Beggar's Banquet?

      Landscape: The Mobile App Development Playbook

      Application development and delivery (AD&D) leaders are mistaken if they believe they can model their enterprise mobile solutions as a simple extension of dot-com and Web 2.0. The variety of mobile...

      • Downloads: 930
    • For Application Development & Delivery Professionals

      Report:Quick Take: Google Amps Up Android

      Android L-Preview Links Phones and Tablets To Cars, TVs, And Wearables

      Google I/O is the hottest developer conferences in the world for a reason: Android is the fastest growing and most-used mobile platform. That's not to say that Google is not a web juggernaut, too....

      • Downloads: 126
    • For eBusiness & Channel Strategy Professionals

      Report:Improve Mobile Moment Design With iOS 8

      Introducing The Top Ten Ways To Leverage Apple's New Tech

      The release of iOS 8 along with Apple's iPhone 6 series offers eBusiness professionals new opportunities to win, serve, and retain customers in their mobile moments by breaking down the walls between...

      • Downloads: 190
    • For Application Development & Delivery Professionals

      Report:The Future Of Mobile Application Development

      Vision: The Mobile App Development Playbook

      With the worldwide population of smartphone users approaching 2 billion, and tablets numbering in the hundreds of millions, the scope of the mobile computing revolution rivals that of the move from...

      • Downloads: 2716
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Mobile Enterprise App Services Providers — Large Providers, Q1 2015

      The 10 Providers That Matter Most And How They Stack Up

      In Forrester's fifteen-criteria emerging market evaluation of mobile enterprise app services providers, we identified the 10 most significant services providers — Accenture, Capgemini,...

      • Downloads: 168
    • For CIO Professionals

      Report:Quick Take: Apple And IBM Team Up To Create A New Enterprise Mobile Platform

      New Partnership Melds Complementary Strengths In Consumer And Enterprise Markets

      The leading mobile OS devices from Apple and Google have blossomed in enterprise settings because individuals want the same mobile devices and apps at work that they use in their personal lives. But...

      • Downloads: 390
    • For Application Development & Delivery Professionals

      Report:Predictions 2015: Mobile Development Goes Composable, Contextual, And Cross-Touchpoint

      Experience Creation Trumps App Creation

      Consumer and employee demands for innovative mobile experiences will continue to accelerate in 2015. Mobile platforms, development tools, and programming techniques, focal points for every firm's...

      • Downloads: 424
    • For Application Development & Delivery Professionals

      Report:Microsoft Ascending

      In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture

      When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

      • Downloads: 280
    • For CIO Professionals

      Report:CIOs: Organize For Mobile Success

      Build And Support IDEA Teams To Drive Mobile Moments

      Customer expectations are soaring as the mobile mind shift accelerates. In order to meet those expectations, CIOs must work closely with their business peers. Where to start? We suggest a four-part...

      • Downloads: 260
    • For Application Development & Delivery Professionals

      Report:The Offline Mobile Challenge

      Tackling Mobile Apps' Most Important And Difficult Feature

      Companies are adopting a business technology (BT) agenda with a focus on driving great customer experience, yet these experiences are increasingly delivered on devices with transient network...

      • Downloads: 184
    • For eBusiness & Channel Strategy Professionals

      Report:Quick Take: Fire Phone Fails; Amazon Doesn't

      Insights, Not Sales, Will Define Amazon's Success

      On June 18, 2014, Amazon announced the launch of a smartphone, named the Fire Phone, with unique hardware and services designed to enhance its core businesses: retail and a digital platform....

      • Downloads: 155