Benjamin Ensor

Vice President, Research Director serving eBusiness & Channel Strategy PROFESSIONALS

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.

His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.

During his 16 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.

Previous Work Experience

Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.


Benjamin has a degree in modern history from Trinity College, Oxford.

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  • Christopher McClean
  • For Security & Risk Professionals

    Report:Evolve To Become The 2018 CISO Or Face Extinction

    As the role of technology leadership in the enterprise becomes more about managing third parties, battling complexity, controlling costs, supporting the business technology (BT) agenda, and aligning...

    • Downloads: 703
  • For Security & Risk Professionals

    Report:Structure Your Security Practice For Success

    Organization: The S&R Practice Playbook

    CISOs should be constantly evaluating the structure and make-up of their organization to make sure it aligns with business needs. Your staff and your reporting structure will determine whether you...

    • Downloads: 837
  • For Security & Risk Professionals

    Charts & Figures:The Four Archetypes Of Security Professionals

  • For Security & Risk Professionals

    Report:Quick Take: Symantec Splits In Two

    Splitting Is Symantec's Best Opportunity To Refocus, Innovate, And Compete

    On October 9, 2014, Symantec announced that it will separate into two independent, publicly traded companies. Recently appointed CEO, Michael Brown, will stay on as CEO of Symantec, which will market...

    • Downloads: 156
  • For Security & Risk Professionals

    Report:Define A Road Map To Accelerate Your Security Program

    Road Map: The S&R Practice Playbook

    A security road map guides your team's projects and initiatives. Even more importantly, it explains to your key stakeholders how you're using the budget and resources given. Don't fall into the old...

    • Downloads: 1515
  • For Security & Risk Professionals

    Blog:Is Your Security Program Ready To Support Disruptive Business Trends?

      The evolution of business practices is proving as big of an issue for Security and Risk professionals as the changing threat landscape. Sure, attackers exposed hundreds of millions of personal...

    • For Security & Risk Professionals

      Report:Build The Business Case For GRC

      Business Case: The Governance, Risk, And Compliance Playbook

      As governance, risk, and compliance (GRC) programs mature, the return on investment (ROI) risk professionals drive from committed resources to GRC are drawing increasing levels of attention from...

      • Downloads: 1411
    • For Security & Risk Professionals

      Report:The Forrester Information Security Maturity Model

      The Forrester Information Security Maturity Model is a framework that consists of four main security domains (oversight, technology, process, and people) with 25 functions and 123 low-level...

      • Downloads: 139
    • For Security & Risk Professionals

      Report:Develop Your Information Security Management System

      Processes: The S&R Practice Playbook

      The CISO is expected to be an expert in too many things: new technologies, emerging threats, global regulations, customer demands, internal communication, human resources, and financial planning....

      • Downloads: 1260
    • For Security & Risk Professionals

      Charts & Figures:Security Certifications Proliferate, But What Do They Mean?

    • For Security & Risk Professionals

      Charts & Figures:Real-World Example: An Operations-Focused Security Organization

    • For Security & Risk Professionals

      Blog:Risk Management & Business Technology Resiliency – What’s Changed Since 2009

      Guest post from Researcher Nick Hayes. Take a second to think back to the year 2009. The US was in the thick of the financial crisis; companies were slashing budgets, and the unemployment rate...

      • For Security & Risk Professionals

        Report:Designate Clear Lines Of Risk And Compliance Accountability

        Organization: The Governance, Risk, And Compliance Playbook

        Governance, risk, and compliance (GRC) encompass an incredibly broad set of functions for organizations in any geography, in any industry. In fact, almost all employees play some role in helping...

        • Downloads: 759
      • For Security & Risk Professionals

        Report:The Forrester GRC Maturity Model

        The Forrester governance, risk, and compliance (GRC) model is designed to provide you with a consistent and objective approach for evaluating the maturity of your GRC program. This model consists of...

        • Downloads: 74
      • For Security & Risk Professionals

        Report:Meet Customers' Demands For Corporate Responsibility

        How The World's Leading Businesses Address Corporate Responsibility In The Age Of The Customer

        There are many reasons for companies to spend time and money to become more environmentally, socially, and economically responsible: They may save money by reducing resource requirements, they may...

        • Downloads: 73
      • For Security & Risk Professionals

        Charts & Figures:Key Elements For Your Road Map

      • For Security & Risk Professionals

        Blog:Announcing The Forrester Wave: Governance, Risk, And Compliance Platforms, Q1 2014

        It’s once again time to tear open the GRC platform market and uncover all its amazing technical innovations, vendor successes, and impact on customer organizations. This afternoon, we published...

        • For Security & Risk Professionals

          Blog:Implement A Successful GRC Program With Forrester's Governance, Risk, and Compliance Playbook

          I’m proud to announce that this week Forrester launched our Governance, Risk, and Compliance Playbook, a collection of in-depth reports covering the critical information you need to implement a...

          • For Security & Risk Professionals

            Charts & Figures:Real-World Example: A Governance-Focused Security Organization

          • For Security & Risk Professionals

            Report:Predictions 2015: The Governance, Risk, And Compliance Market Is Ready For Disruption

            Vision: The GRC Playbook

            When we take a look back at the past 12 months and consider the number of corporate failings that occurred — including massive product recalls such as that from GM and regulatory fines well...

            • Downloads: 384
          • For Security & Risk Professionals

            Report:Maximize Business Performance With A World-Class GRC Program

            Executive Overview: The Governance, Risk, And Compliance Playbook

            Unexpected events are at best distracting and at worst catastrophic for organizations as they strive to improve their products and increase their customer base. Risk and compliance professionals must...

            • Downloads: 743
          • For Security & Risk Professionals

            Report:The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2014

            A Detailed Evaluation Of The 19 Most Relevant GRC Software Vendors

            Growing diversity in the governance, risk, and compliance (GRC) platform market is blurring the lines between historical subsegments, as organizations push their GRC programs into the far reaches of...

            • Downloads: 1185
          • For Security & Risk Professionals

            Blog:Are Corporations Getting More Responsible? Risk Management And Customer Obsession Are Pushing Them To

            Casual spectators of business behavior can't help being jaded; every day they see news stories about corporate fraud, security breaches, delayed safety recalls, and other sorts of general...

            • For Security & Risk Professionals

              Report:TechRadar™ For Risk Management Professionals: GRC, Q4 2012

              The governance, risk management, and compliance (GRC) technology market is one of fluctuation, confusion, and contention. Many technologies relevant for governance, risk management, and compliance...

              • Downloads: 849
            • For Security & Risk Professionals

              Blog:RSA Conference 2015 – What We Hope And What We Expect To Hear

              Forrester’s Security and Risk team will have a lot of analysts out once again for this year’s RSA Conference. After all these years (12 for me!) we have to balance our excitement to see...