Why Read This
This report is an update to "Best And Worst Of Website User Experience, 2011" originally published on November 18, 2011. This report outlines how customer experience professionals can benchmark improvements in their digital customer experiences. It includes best practices in website user experiences uncovered using Forrester's Website User Experience Review methodology. You can use the data and practices in this report to understand the state of website user experiences and optimize your own digital improvement plans.
Tags: Automotive, Best of the Web, Customer Experience Management, Design & Usability, Financial Services, Insurance, IT Infrastructure & Operations, Manufacturing, Marketing & Strategy, Online Travel Booking, Retail, Tablets, Usability Testing