Bhumika   Patel

Bhumika Patel

Program Manager, CX Index

As a program manager at Forrester, Bhumika facilitates the relationship between Forrester's Customer Experience Index (CX Index™) team and CX Index clients. She provides a structured and personalized engagement experience that leverages data insights and Forrester's deep knowledge of the customer experience landscape. The CX Index program helps clients understand the quality of their customer experience as it relates to loyalty and delivers actionable insights to improve customer experience and revenue.

Previous Work Experience

Prior to joining Forrester, Bhumika worked as an implementation project manager with ScribeAmerica. She led large-scale, multispecialty projects in several hospitals and clinics across the nation. She was responsible for strategizing better workflows in the hospital/clinic environment, process management, building valuable client relationships, as well as recruiting, interviewing, and training prospective new hires.

Education

Bhumika received her B.S. in molecular biology with a minor in chemistry from the University of Alabama at Birmingham.

Bhumika Patel

Program Manager, CX Index

As a program manager at Forrester, Bhumika facilitates the relationship between Forrester's Customer Experience Index (CX Index™) team and CX Index clients. She provides a structured and personalized engagement experience that leverages data insights and Forrester's deep knowledge of the customer experience landscape. The CX Index program helps clients understand the quality of their customer experience as it relates to loyalty and delivers actionable insights to improve customer experience and revenue.

Previous Work Experience

Prior to joining Forrester, Bhumika worked as an implementation project manager with ScribeAmerica. She led large-scale, multispecialty projects in several hospitals and clinics across the nation. She was responsible for strategizing better workflows in the hospital/clinic environment, process management, building valuable client relationships, as well as recruiting, interviewing, and training prospective new hires.

Education

Bhumika received her B.S. in molecular biology with a minor in chemistry from the University of Alabama at Birmingham.